Skagit River Subaru

We didn’t buy a car because we were really hoping to find something used, but the gentleman who helped us, took his time and showed us some of the new options that really made us re think things. We could easily afford a new car, but didn’t really think there was anything out there we liked. He listened to use, and picked up a little of our preferences, and showed us an option that we were impressed to know was out there.
Our visit was about two months ago, and since we have yet to find a used car that really fits our interest, we are very much considering going back soon to see about a new one since we will be needing something with more than 2 seats soon.
I really enjoyed my experience with the salesman who helped us here. Zero pressure, maybe because we were up front about what we wanted, or maybe because he was just that kind of guy.

Sold my Subaru Forester here and got the highest quote of several dealerships I contacted. It was a straightforward easy process. Brought it in, they did a quick test drive, they checked it out in their system, and they started the paperwork with me. I even got a ride about 10 minutes away to pick up my rental car to head back home. My experience of getting a quote over the phone and actually selling my car was great.
Here’s where it went south. Since they were doing a loan payoff and needed the title transferred to them from my auto-​lender, I was told I’d receive a check in the mail. My loan was paid off within 3 days and the title was sent to them. I waited and waited, and two weeks later, I started calling to follow up and ensure there was no problem with my payment. I was told to call a woman in finance and I called a couple times and she was never there. So then I left a voicemail for the man who processed my sale. I never heard back. I called again and finally reached him — only to have him confess he’s never bothered to check his voicemail since he’s worked there. Really? So then why not just have a recording that tells people their efforts are wasted? I sent a couple emails through their website contact form. No response. I called again. No answer. I called again and asked for the woman in finance. She wasn’t there. I asked for her voicemail, and was told she doesn’t have one. I asked to speak to the manager.
After 2 emails and 7 phone calls, I finally had someone who took me seriously and was able to at least promise me a response. I was pissed off at this point. It had been 3 weeks and no check and no way to even find out the status of the payment. I just wanted to be able to have some communication with the proper people, and instead I was frustrated and had no answers despite calling during business hours every time, and using their website.
I finally received my check — 6 weeks after selling the car. A month later, I got a call from them stating they had sold my car but were missing a copy of the title in order to transfer it. I explained I have never received a copy of my title — my bank sent it directly to them when the payoff took place. Over the next week, I received 2 more calls asking the same thing. I asked why it was they didn’t have a copy of my title when that’s what they supposedly had waited for in order to pay me for the sale. They explained there was no record of it in my file. I had to give them my social security number again so they could contact my bank once again to retrieve a copy because they lost it.
Long story short — nice people but they clearly have a dated and disorganized system for filing and communication.

Joe and Greg helped us to buy our son’s car recently.
It was very smooth transaction and we are happy.
Greg has deep knowledge about car.
We recommend this dealership highly.

Shari Bernhardt sold me a new Subaru and she was fantastic. Shari’s customer service is outstanding and her product knowledge is beyond belief. There was no high pressure sales with Shari and she picked out the perfect vehicle for all of my needs. Skagit Subaru is a reputable dealership and if you go there make sure that you ask for Shari. She will take excellent care of you.