Pottery Barn Kids

Okay, it I could give it no stars I would. The rudest people work there. I bought 2 bedroom full of furniture and all the bedding. When I went back because I had a problem with one of my items, it seemed to me that it was my problem and not theirs. I has to go as far as calling the 800 number to get the help I needed.
The employees need major training courses to teach them how to be nice to the costumers. Seriously, even the manager needs an attitude check! Jamie or Julie a women that works there never has a smile and really need to consider a new job.
To the people that work at the store: it’s kids store, chillax, get a reality check and be nice to your paying coustumers!!!

Never ordering from pottery barn again!!! This is the third time that I have had issues with delivery. Told today that the delivery would be an hour late, and then when they did show up they did not ring the doorbell. They called, which I did not hear and then left. Refused to come back and now waiting yet another week and wasting another sat waiting for my baby’s Crib that I have already waited a month for. Precious time with my family wasted waiting for them. Never again pottery barn.

Typical mall pottery barn, very clean though. I found what I was looking for, and split.

I have had the WORST experience with ordering/​receiving my nursery furniture through pbk! For starters I was told I would not be charged until the furniture was delivered. Well not only did I get charged the same day I ordered, but they charged me twice and over drafted my account! I called and pbk denied any wrong doing. I then had to fight with my bank for an entire week to get my money back. Oh and did I mention it was right before we were going away for Memorial Day Weekend!
When the furniture arrived at the warehouse I scheduled delivery a few weeks later. Although They provided a 2 hour window, no one showed up. I contacted them and they advised the driver was 30 – 60 minutes behind. Fast forward 60 minutes and now he was 4+ hours behind! After wasting most of my day waiting I said forget it and rescheduled for the following week.
The following week came and this time they at least arrived during their 2 hour window. However, they were missing pieces of the furniture and couldn’t assemble it!!! Even though they told my husband new pieces could be shipped out all he had to do was call and schedule that (yet another inconvenience) this was not true. They had to cancel our entire order and order again! Now we are waiting for it to come in and reschedule delivery for the THIRD time!
What a nightmare! I ordered the furniture with PLENTY of time yet here I am 38 weeks pregnant with an empty nursery!!!

Oh boy there is a LOT to see and feast your eyes on in this store, so head in with a plan in mind. Otherwise, you might be buying up sale items from the floor that you really don’t need!!!
Our focus: rugs. We happened to hit the store on a weekend sale and of the 3 rugs that were actually on sale, the one we were actually looking at was included! The sale was a 20% discount off a $ 399 rug (the larger 8×12 rugs were $ 699).
The staff here gave us all the info that we needed to understand the care and lifespan of the rug for our future baby’s room without even being prompted. We took home some swatches ($ 20 deposit for each square) to verify the color and were back the next day to return the swatches and pick up the 5×8 rug, which they fortunately had in stock.
We picked up our rug at their loading dock; the staff was on time. And, like I mentioned before, all were helpful in explaining what was available in stock, what could be delivered to store versus home, and what we needed to do to ensure a stress-​free pick-​up.
Furthermore, it’s just so darned cute in there — wish I could speak about their quality — I’d just head back to browse for ideas.

I called PBK because the rug I wanted online had a 2.5-month wait. I needed it sooner as a child with severe allergies was starting at our preschool. Luke said he’d deliver it himself on his way home free of charge. Talk about over and above and honestly, it just really warmed my heart.

A friend of mine dragged me to the mall a few weeks ago after a snow storm to attend a baby registry event at PBK. I had never actually purchased anything there for my own kids but thoroughly enjoyed walking around and making my own wish list for my kids bedrooms. Lots of unique gifts, beautiful bedroom sets and rugs. I ended up buying a bed for my daughter! It was very reasonable at $ 400 (I always thought they were crazy expensive) and the sales staff was incredibly helpful helping me pick out a rug and comforter to complete her new bedroom look. Would recommend them to anyone. Thumbs up!

I had ordered my baby’s entire bedroom from PB Kids and was quite disappointed and annoyed with their customer service.
In the First month of using the bed, the wooden slats broke. Thank god I went to flip the mattress and noticed the break. I called customer service and this lady answered. She could not locate my order. I gave her all my details (phone number, first name, last name, address, zip…) turns out, she’s using all of the above to search for the order. It took her about 10 minutes to locate. All she keeps telling me is that I hadn’t purchased this furniture from PB kids. Then I tell her to look-​up only using my phone number, ‘cos that’s a unique number. She’s hesitant about using my suggestion. Reluctantly, she plugs it in and Voila, she finds all the stuff I’ve ordered. Then I explain to her how search works, and she gets really mad at me for telling her how to do her job.
I ask to speak to her manager and ‘Clyde’ comes online (a…fter 20 minutes). Meanwhile my family is waiting for me so we could go out for lunch, but I want this to get done with. Clyde heard what this sales rep had to say. He gives me his direct number and says the order will be in my house in 4 days.
4 days later, a huge package arrives.
They did not ship the slats.
They shipped the sides of the bed.
I call Clyde on his direct number. I placed 3 calls to date and left him messages about the mis-​order and he hasn’t picked up the phone.
This is customer service from PB kids (mind you, their furniture is not cheap). Why am I paying the extra to go through so much trouble?

Really rude employee Christie I think her name was. Spent over $ 200 and she said it wasn’t her responsibility to help me assemble the doll stroller. So I did it standing there with my 4 kids and it took me 30 seconds. Thanks a lot! Won’t be shopping here again.