On February 22, 2015, we had three men from Gentle Movers arrive at approximately 3:00 pm to begin our move at Woburn, MA. They had me sign a slip for insurance and he verbally told me(my friend Jackie was there and heard him say it) «if you initial here this will insure that your property will be insured by us.» It basically stated that everything would be insured for $ 0.60/pound. They began by taking apart my daughters beds which took approximately one hour. One man worked on this while one man manually(without a 2-wheeler) took down boxes from the third floor in the elevator and one man stood outside. They would then disappear for 15 – 20 minutes at a time. Once they found out about the free TV next door they disappeared for about a half hour which I was being billed for. I finally heard them come out of the apartment and they thought it was funny and was trying to figure out how they would fit the TV in the truck with all of my stuff. They had no concern for working for me whatsoever. At about 5:00 after slowly taking only the girls beds and part of the living room and a few things from the loft down to the truck they decided to order pizza. They said to me that they would definitely be out by 7:00 which after the pizza arrived turned into 8:00. In the meantime, my parents kept calling the owner to complain about them going next door to watch the free TV and their disappearing. They were told that the foreman, Chris, would call them and explain why they were next door. When the foreman called my mother he said they were looking at a TV not watching it and that he had to go get the other two men out of their but the truth is I saw HIM(the foreman, «Chris») in their looking at the TV. So he lied to my mother. He kept telling my mother on the phone that they were leaving in 15 minutes which turned into 3 hours. He also told her that they«just hired the two men on Saturday and they had never moved a day in their lives and he had to take on the load.» Which to me means only one person was working as he had to «fix all of their mistakes.» Finally, at 8:00 p.m. they left Woburn after me. It took me 15 minutes to arrive at Billerica, MA1862. They finally arrived at 9:00 p.m. They could not back the truck down the driveway because they did not know how to drive it, so the truck had to stop in the middle and was at an incline. They opened the truck and stuff started falling out. A box fell out and they said«don’t worry it’s just the pots and pans.» My dad was furious. He actually had to help them unload because they were so slow and it was getting so late. My two daughters, 7 and 5 were still up and waiting for their toys to arrive and couldn’t sleep till they knew they were here. Once the furniture started coming out we started seeing the TV stand was separated at the joints and dented. The coffee table looked like a dog chewed the corners off. My daughter’s makeup table which Santa brought her was completely broken in four pieces(which they tried to say they took apart and was going to put back together and covered up with a blanket as they brought it in the house). Their life size dollhouse was scratched up really good and the roof was coming off. One of my kitchen chairs was scratched completely across the back. And when the guys were moving a dresser upstairs they put a dime size hole in my parent’s wall. Also, if it wasn’t for my friend pulling her car in the driveway at midnight, we wouldn’t have known that they just left one of the end tables to the living room set outside in the snow. At approximately 11:30 p.m. they finally finished only because my father was helping them and he was having them just leave everything in the front hall because he didn’t’ want any more damage to his house. Chris handed my mother a document to sign saying they worked eight hours and it would cost $ 1100.00 not including the deposit I put down for $ 134.00. She refused to sign the paper and they called the owner to discuss the price. He said he’d drop two hours and she still refused knowing how much they played around and ruined my furniture. He finally left and went to his truck and sat outside until about 11:45. He called my mother on the phone and said he would drop it to four hours with two men. So they changed the slip to say four hours and two men and my mom signed it. The next day she saw on her Discover Card she was charged for the eight hours and three men($ 1100.00). Also, they told her that they have to determine whether or not the damage will be insured even though they told me beforehand anything that is damaged will be insured. In total we estimate the damages to be approximately $ 1369.00. I DONOTRECOMMENDTHISCOMPANYTOANYONE!!!