Walgreens

Walgreens is convenient if you need that last min shopping in the middle of the night or if you needed any snacks (which Safeway is right next door). They are slow and the pharmacy lines are always long, and even if they aren’t long, the customer service is extremely laggin!!!

This Walgreens looks nicely renovated and well-​stocked. I saw workers, but there was no one up front checking people out at lunchtime during the week. Two employees stood by and chatted while I waited for five minutes at the front counter. I finally had to ask them if there was anyone available to check. They called for someone over the PA, but again I waited and waited and no one showed up. I had to leave my product at the counter without paying and walk out. Ridiculous. Not wasting my time here again, especially when the meter is running.

Step it up, Walgreens. Step it up. You guys need a vacation, that much is clear. The pharmacy staff drag their feet as if we’re operating on Spanish time, and hand you your goodie bag of meds with a world weary salutation of «be well» that suggests anything but wellness.
No one is particularly rude or crazy, they’re just crazy inefficient. If we weren’t in Silicon Valley, I might consider this normal. But no one is «normal» around here, and it’s a miracle one of the customers hasn’t gone tech raving crazy on them! At least none that I’ve witnessed.
Sadly, after wasting many late night hours of my life standing in line here, I have retired. Upward and on to better pharmacies!

sloooooooooooooowest service always, every time. employees seems lost and distracted whenever i’m here.

3:00 AM in the morning, our child is sick, coughing terribly!!! Our pediatrician calls in for a prescription, the pharmacist in walgreens creates a problem assuming that this whole thing might be a drug-​gang related scam; he first refuses to accept our pediatrician presciption, then he says our pediatrician might be drug addict, and we might be part of her gang and go to the pharmacy at 3:00 am in the morning to get the cough medicine to feed her drug addiction.” OH MY LORD, WHERE DO WE LIVE???
I told him that, I was going to complain about this insane behaviour, and he was so cool about it. He welcomed me to do so, gave me the name of the store manager, even told me to go to the supreme court if I want to complain further. After discussing for 30 minutes he approved for 10cc (one dose) of the cough syrup. Thank God for That!!! Both our pediatrician and us were speechless due to his unreasonable comments, rudeness, and accusations. I will talk to the store manager of course, but please stop using walgreens as your pharmacy, they do NOT even answer their phone lines any more.
Recently. whenever I call Walgreens to talk to the pharmacist or the technician, I am usually on hold for at least 45 min. to an hour. Furthermore, many times they cannot find the refills of our medications and/​our denying the facts that we even have refills despite our doctor approvals. They once give a wrong medication to my daughter, I am glad that I am a careful person and I noticed it immediately. They said they were «Sorry!!» This was the drop that spilled the cup for us though!!!
If it wouldn’t be 3:00 am in the morning, we wouldn’t be calling Walgreens, regrettably it was the ONLY option we had at that time! If you want a good pharmacy go to the small ones, believe me there are still good ones around who treats you with respect and greets you with a smile, and even with your name and NEVER TREATS YOU or your doctor like a drug addict, or gives you a wrong medication. Please STOP GOING TO WALGREENS!!! If we DO NOT STOP going there, they will never have the opportunity to learn from their mistakes. Sadly, this is NOT only the Walgreens in Burlingame BUT ALSO the one in San Mateo too. Recently most Walgreens Pharmacies lost their professionalism, this is why they lost our trust and our business too as a community.

Pharmacy experience was really bad. Had many errors and time wasted on arranging prescription collection. I will avoid this pharmacy.

I walked in at 7:40 am and no one was at the front. I waited for 3 minutes and no employees in sight. I had to walk around the store and find someone to help me. I finally found someone to assist me at for a
photo pickup. She told 5 mins searching for my photos and gave up, called for help. The next employee found it in 2 mins. So, this in process took 12 minutes to pick up photos at 7:40 am with no one in the store.
This is the worst staff I’ve even seen at Walgreens. I will never order or shop at this location again. It’s too bad that the employees didn’t have their name tags on so I can properly identify them as the most brightest people I’ve had a pleasure of meeting. That’s a joke!!! Idiots!

The pharmacy at this location is very very poorly managed. Wait times are ridiculous, and if you plan to use the ‘convenient drive-​up window’, expect to sit in your car forever. It does not take a rocket scientist to figure out how to manage a service line, and it would be hard to do it any worse than this place. Prescriptions are also a bit of a hit and miss affair, and the ‘system’ seems to get blamed a lot for missing orders. Overall I’d recommend just about anywhere else.

As Walgreens go, it’s OK. It feels a bit small, so perhaps they won’t have absolutely everything you’re looking for… or, it may be out of stock. That said you can find most of what you’d want or need in a drug store.
It feels a bit like a convenience store — it’s heavy on the snacks, drinks, and candy, while still offering a decent amount of OTC stuff if you’re on the Ave and in need of, say, some antihistamines or aspirin before you head home.
The folks working here are friendly, but the line for cashiers is a bit confusing. People have jumped the line a few times when I’ve been in there.
You can get your Clipper card here.

wait too long to get prescription filled. The pharmacist and the the guy at the register are working hard. but the two female assistants just have an attitude of not caring, take break even when people are waiting for over an hour in front of the counter. I guess the management need to revisit productivity and personnels. I live near by but will use other store.

Terrible customer service. I called to check if something was in stock, was placed on hold, another guy picked up the phone, said he would «transfer» me and hung up. I still don’t know if it’s in stock and would frankly go further to another drugstore instead of giving this one my business.

Walgreens would be a great place to pick up my prescriptions but the wait in line always seems to be long which is very frustrating. Let’s hope they come up with a solution so it won’t be as bad…

Staff is consistently friendly and helpf. Much improved over previous store that was a relic from the 50’s.

5 million stars for Allan and David at the 24-​hour pharmacy.
I had just experienced a lovely trip at the Emergency Room and by the time I was released it was about 10:00pm and I was on a hunt for a 24-​hour pharmacy in the area to get my urgent prescriptions filled.
Now, since I JUST came from the ER– literally still wearing my hospital bracelet as some sort of memento that I came out alive– I rushed to the first 24-​hour pharmacy I could find and as luck would have it, I did not have my insurance card in my purse.
I hoped to Jesus that they would have my insurance info on file but of course, they didn’t. I knew my card was at home somewhere so I asked if perhaps my husband could fax a copy or just read the number, and I had him call Allen at the pharmacy.
While eventually my husband found my insurance card at home and gave the info to Allan at the pharmacy, Allen informed me there was another problem. My prescription wasn’t covered by my insurance. I asked if they could substitute for a generic and he said that they could only substitute any other if specifically noted on the order. So I suggested if I could maybe call the ER and see if they prescribe something that was covered, and Allan said I could try. Once I got the ER Doctor on the line, I handed my cell phone to Allan who handed it to David (the pharmacist) to see what they could substitute since my albuterol prescription wasn’t covered. David said, «If they don’t cover this, what DO they cover? Do they just want her to go off and die?» That was a bit harsh comment but he wasn’t talk bad about me, lol. The important part is that he took the time to talk to my ER doctor brainstorming what other alternatives they could give me while Allan punched in the items on the keyboard to see if each one was covered. XOPENEX. The most expensive of all 4. Bingo.
I’m not sure what normal pharmacy protocol is but I sort of felt like they went above and beyond and there was almost customer service going on here which is something you don’t usually get at a pharmacy. Maybe it’s because they weren’t busy and there were no other customers but In my mind, they could have just easily said, «Your prescription isn’t covered. Pay us out of pocket or go away without your medicine.» which is how I generally feel about the health care industry– but instead I kind of felt that Allan and David really cared about their job and helped me so that I did not have to pay out of pocket and I was able to get my prescriptions successfully filled and on my way, and HAPPY! instead of doing the bare minimum of robotically filling prescriptions without a care or a smile like CVS does.
I highly recommend Walgreens 24-​Hour Pharmacy. Thank you Allan and David!!!

This is my neighborhood Walgreens and, just as the rating scale indicates, it’s OK.
As many have already mentioned, the layout is really odd. I’ve been coming here for over a year and still get lost trying to find simple items, like toilet paper and tooth brushes.
Also, what’s the point of a 24-​hour pharmacy if they’re often out of the drugs that you need? In the last few months, I’ve had to either wait the next day for prescriptions OR have them transfer to the San Mateo location. If you want them to do so, pitch a fit… otherwise the pharmacist will tell you that you can wait. Frankly, sometimes it can’t wait, like an inhaler for someone with pneumonia or Cippro for a UTI. Just sayin’!
Other than that, it’s a pretty standard Walgreens — cosmetics, food, household items, toiletries. After 6 pm and on Sundays parking is free. Otherwise, bring some change ’cause even their dedicated parking lot is metered.

24 hour Walgreens
Drive up pharmacy
Upscale looking inside & out but of course your standard Walgreen’s
Great customer service.
I think this is a fairly new store because it sure is nice.

Where do you buy your condoms?
The super magnum size? ummm no.
Sorry ladies. Just the regular human size for me.
Walking distance from my house and for those who drive, free parking in back.
A welcome addition to the Avenue.

Open 24 Hrs!
The store’s shaped like a triangle. So the layout is a bit strange.
Did I mention they’re open 24 Hrs? Yes, that includes the pharmacy too.

If you have read any of my reviews, you know I am a creature of habit. Well, that being said, I need to stop going to all these different Walgreen’s b/​c they are not created equally. I get used to walking into my local store, I know exactly where I can find everything I need and I can make it in and out in like 12 minutes flat.
Not today. I go on my lunch break to pick up a bunch of stuff and it was my first time at this new spiffy spot on B Game ave. Bad move. I walked around in circles looking for the men’s shaving/​grooming section and find it after a few laps around the store. I mean, it’s not like I am visiting numerous Macy’s stores, hoping that the one in Stonestown has better dress slack variety than Serramonte (they do) does. It’s Walgreen’s! They have all the same crap for the exact same price and I just need to get that through my thick skull!
All of that said, this store is lame.

ok, now a decent walgreens. i guess they learned NOT to turn off their photo machines after a certain time. last night i ordered my free 8×10 print online at 9:15 PM and at 10:04 PM I got an automated email saying my print was ready to pick up.
free print, who wouldn’t like? the color isn’t too bad.