SF Rides

Like many reviewers, I bought a voucher through Amazon Local for round trip transportation to AND from SFO airport. Played phone tag with John at SF Rides for a couple of days. Finally made the reservation with the voucher code and repeated this was for round trip service. He said no problem, just call the number upon arrival at SFO for return ride home…
Well the pickup to the airport was fine, though the driver needed to call me because he didn’t have or couldn’t find our address. He was a very polite driver and got us to SFO on time. He did tell us upon arrival at SFO that an additional payment was required for an airport fee! The voucher clearly stated «airport fee included» so I didn’t pay extra. The driver asked to take a photo of the voucher for his boss, but I retained the voucher for the return home ride. Long story I know, but here’s why this company gets a ZERO star review:
Landed at SFO 15 minutes early, at 9:30pm. Called SF Rides as instructed, call went to voicemail. I of course left a message stating all the needed info. A few minutes later, John calls back and says: «You didn’t make a reservation.» Then claims: «Your voucher was already used.» Then he states: «I have no drivers available.» After arguing a few minutes with him I finally told him I’ll catch a cab and will be contacting Amazon Local about this unprofessional business and poor customer service. There are other companies out there — stay away from these guys, they are AWFUL. After contacting Amazon about this, they promptly refunded the entire purchase price! Awesome!

0 RATING AWFUL SCAM ARTISTS! Will add on «extra» fees to Amazon local vouchers for drop-​off to airport and insist on a flat rate TIP per a text they get once you are in the car and have no choice… never happened with any other service. STAY AWAY — owner told me to F’Off when I called to complain.

I really enjoy the airport ride last week from office to SFO nice car smooth ride .
Thank you

The only reason I am giving one star is because I can’t give zero stars and write this comment. I hope this is useful to fellow Unilocalers
I saw the living social deal for $ 279 and reached out to the number given in the deal 650−515−9600. The gentle men picked up the and gave me a quote for $ 850. When I asked him why it is so different than they living social deal, he turned hostile. Long story short, finally he said 6 hour tour will be $ 400. I told him thanks for his time and hung up the phone. I got a call immediately from him, I was on another call and couldn’t take his call. I was shocked to hear his voice message. I wish there was a way to attach his voice message to this review. It started with M@$&er F@$er and went on racial slur for 38 seconds. Then he decided that I immigrated to US from Asia and started abusing almost all of the countries in Asia
This company and the guy seem to be hardcore racist. Please look else where, you will not have a experience with this company

Thank you Abe for your amazing customer service. My drivers name was Nadal and he took care of my crew to the fullest. We went to Napa for a tour and had a great time. Can’t wait for my next trip this summer and I’ll definitely be booking with SF RIDES!!!

Last weekend Abe booked me a limo for a wonderful date night with my fiancé. Great customer service. I was picked up on time and was dropped off satisfied. I’m also going to book a Napa trip with sf rides. Thank you so much Abe and I’ll spread the word for you.

I used this company for a wine tour i purchased of groupon. I had family visiting and wanted to show the good time and this deal i bought was the best thing i did. It was very reasonable and the service was great .
The driver knew Napa and Sonoma wineries and knew where to take us. I was very happy with everything we got from this company and i recommend these guys for winery tours.

I used SF Rides a few weeks ago and it was awesome! The limo was really clean, the driver was incredibly nice and they were on time! It was great!

I feel I need to spread the word here so others are aware that this company does have some areas to work on.
1. Very difficult to get in touch with.
2. Not to organized. the limo I ordered came to the wrong place. The correct address was on all the paper work but they went to the wrong place that was on our initial conversation. Even verbally made sure they knew which address. Making them 45 mins late to pick us up. putting us home in the middle of traffic costing me 1 hour extra. $ 125. and also verbally told the address they were coming to was within their range. and he would cover it. nope another $ 65. dollars.
3. This was a living social deal for $ 299.00 so I bought it for 6 hr wine country limo outing. I was hit for $ 150. for tax and tip. and told do not give the driver any cash! Well he had his hand out at the end. I felt bad but told him the owner told me no cash to the driver!
4. Initial deal $ 299.00 cost me $ 634.00 I could get a limo deal like this without a coupon and have in the past…

5. The limo was clean. the gentleman driving was very polite. The free champagne was there and so was ice water… but we found the salami and cheese crackers at the end of the ride. hidden like an easter basket.
I would use another company next time. To charge me extra after screwing up and going to the wrong address!!! pretty messed up!
our limo also had a back wheel problem very rough ride, it was an older very narrow limo.
buyer beware.

Update: Its been 7 mos since this company left me standing on a door step, almost missing a flight. Only 17 days ago did the business respond to my Unilocal review. And while they offered me free round-​trip SFO service (I now live in Atlanta, so not useful), he also blamed me for having booked the wrong date. I know for a fact I booked the correct date — Jan 3 — for what was a long planned and long awaited vacation. I personally believe the surly man who reluctantly took my reservation over the phone got the information wrong. I am shocked, however, at his instantaneous blame of the customer. Stay away from this business.

Wow! I can’t believe anyone is even using this company given all the one star reviews. Five months after my initial review, I received this response today from the «owner»;
*****************************************************************************************
Comment from Rami B. of SF Rides
Business Owner
7÷14÷2014 when you buy a coupon deal its is clear that the deal is based on availability not your availability our availability, thank you for your comment. we do service many clients and companies and we are very very busy company so thank you for your business.
*****************************************************************************************
Why? Why sir, would you even respond this late? Why would your response include such an incomprehensible excuse? You’re too busy??? Your availablity!!!
Oh, so next time I should call YOU before I make MY travel plans!!!
Why are you thanking me for business that I clearly never gave you, nor would give you… EVER!

I used a surprise for an airport transportation they were 10 minutes early great service from the driver clean car I would definitely use them again
Two thumbs up!!!

In early March, I bought an Amazon Local voucher for this service, and after several tries, reached someone at SF rides to make reservation for a March 29 ride from Belmont to SFO, for an international flight. I asked for a confirmation number, but was told I didn’t need it: «You’re confirmed!»
March 29, at the agreed time of 8:30 pm, I was out on the sidewalk waiting for my ride; 8:45, no one has appeared. Called them — they say «No record of your reservation». They offer to come within 30– 40 minutes! I said no thanks and got a friend to take me to the airport. Can you imagine this kind of non-​service for an airport ride? Clearly, I’ll never use them again.
Amazon, always dependable, gave me a quick refund.

No one manning the phone.
Takes forever to respond to emails.
Emails are short and rude.
Worst company to do business with.

Police action pending!
Bought a Groupon deal for a roundtrip to/​from airport. Driver was watching videos on his phone. I asked him to not do that while we were driving. He flipped out (slurs and cursing, ripped the center console). Told me and another passenger that he was not going to take us to the airport, then veered sharply across two lanes on the 101, and drove us off the highway. I told him I was calling 911. He eventually took us to the airport, drove off.
License number: CA plates 1ZZY620 (livery)
TCP-​28 687-​A
Black SUV
Groupon refunded me fully and quickly and also gave me $ 20 back on my card.
This guy should not be on the road. I should have definitely checked the reviews before purchasing the Groupon, as it looks like this behavior is the driver’s MO. The police informed us that because SF Rides is not a taxi company — it’s a private limo/​sedan firm — there’s nothing a 311 complaint would do as they are not governed by the cab commission.

I made a reservation several months in advance to have this car service take me to the airport (SFO) in a town car for the Christmas holidays. On the day of my departure a driver shows up 15 minutes late…
IN A TOYOTA!!!
Additionally there was garbage on the floor of the passenger seat.
Do not call this service. No telling what you might get.
I’m planning another vacation as we speak. Guess which car service I won’t be calling.

You get what you pay for is the lesson to be learned here.
I ended up getting the online deal for their service from the airport for 50% off and I definitely got a 50% off service from them.
The owner/​manager was extremely pleasant BUT the driver was anything but pleasant.
During the drive, he was watching YouTube on his phone that was on his lap! Can you believe that??? My wife and I thought our lives were in danger and couldn’t believe he was doing that. He almost ran into the side wall when we were leaving the airport.
When I gave him the money (which is what the owner told me to do), he said that there’s also an airport fee, which was never mentioned. Then he said that there’s a mandatory 20% service charge, which we had no idea.
I told him that it was never mentioned and he started rambling on about how many bags we had (which we made sure with the owner that it was okay) and he started swearing at me in another language!!!
HE TOLD ME HE WOULD NEVER PICK ME UP AGAIN!
I cannot believe how rude and unprofessional he was. I will never ever ride with them again. I would think twice about booking with them with a coupon. If you can afford the full price, pay the full price and make sure to add the airport fee and 20% mandatory tip.
EXTREMELY RUDE DRIVER!

I had great service from these guys. There was a limo voucher on groupon (or similar) and i wrote to ask what deal i could get for an SUV in Napa. It was a good deal, better than I’d seen anywhere else.
We went over the allotted time and weren’t billed extra. the driver waited for us to change at home then took us to dinner (drop off was supposed to be at home). Mohammed, our driver was courteous, punctual, tolerant (this was napa after all). I’m pretty sure I gave him a hug at the end of the night.
Car was also stocked with water and sparkling wine.
I’d use them again.

Unresponsive is the nicest thing I can say about this company. They confirmed pick-​up a week before and then when I called the day before our pick-​up in SF, I was told they didn’t have a driver for us! We ended up taking a taxi from SF to SFO instead of the town car I had reserved. How can you run a business like this? If you make a commitment to a customer, you should honor it!
Horrible!!!

DO NOT USE THIS COMPANY!
I made a reservation for a pick up 7 days in advance. I spoke to the owner the day before my scheduled pick up and confirmed all information, etc.
The guy on the phone was not friendly, had horrible customer service and sounded like he just woke up.
So I am waiting at 430AM for my ride to the airport (I was flying internationally and could NOT be late)…
THE DRIVER DID NOT SHOW UP! NO PHONE CALL, NOTHING!
I am yet to get a call back with an apology and I’ve called twice looking for answers.
DO NOT RELY ON THIS HORRIBLE COMPANY TO SHOW UP ON TIME OR AT ALL!
Just ridiculous and if I could give zero stars and warn every single person in the Bay Area to NOT USE THESE GUYS, I would.