D & M Towing, Inc

Andre is amazing! I have never had a car breakdown on me before and of course the first time it happens it’s late at night and pouring rain out. To make the night even better we ended up braking down in a pretty bad part of town. Once Andre arrived he took care of everything while we stayed dry and out of the rain. He drove us to our selected mechanic, helped us find a safe place to park the car and leave the keys. I highly recommend Andre if you ever happen to need a Tow. Thanks again Andre!

I had the best experience with this company today. I called AAA to have my car towed and this is the service provider they sent. D & M called me to tell me they were on the way in a very reasonable time frame and I asked if the driver would come pick me up at a different location first. They checked with the driver and he did come to get me and then took me to my car. Then he even drove me home before towing my car to the dealer. Lennis was very sweet and very professional. He went above and beyond. Loved him! I would use him and D & M again.

My very first review ever… Thank you so much Andre! You definitely came through & helped me out.
A hit & run occurred on the car I rented through Enterprise. So through them they sent D & M to come tow the car. Considering all that happened, I guess u can say Andre made my night. He came on time if not a few minutes sooner than they had told me. He was nice, very friendly & showed concern. He then gave me a ride to pick up the replacement car. In my experience, I’d say they were great!!!

Thank you Lou! The care you put into towing our car was amazing, great service and care to detail. We’ll be recommending Lou to anyone who might need this service!

My truck started overheating in San Francisco so I called AAA. About 45 minutes later Lou showed up from D&M towing. He came and said he couldn’t go out of the area (My tow is 67 miles) and that he called a different company to come get it. I told him that’s fine I’ll call AAA back and he said they already know, I said that’s fine I’ll call anyways that way I’m not stuck here forever with no one responsible for me. So he proceeded to throw a fit and started chec
king the registration on my truck to make sure it is valid checked my tires and tried to find any reason to deny my tow but he couldn’t. So he called another company and then came and knocked on my window and asked if I wanted to be a man and step out of the truck lol. Pretty professional right? Never use him. I can’t speak for the rest of the company but don’t use this guy.

Don’t maintain their own truck fleet. Just witnessed car being towed on 101 SB at 11:15 am Thursday approx Belmont. Their truck spewing outrageous amounts of dark black diesel into air.
Called co. and reported.

Not sure what this tow company is about but some neighbor must have called them out this morning. A Small van, (#75) was parked on our block and the female driver/​service person was double parked on our busy street having a full blown meltdown with someone on her cellphone and every other word was the F word. Sorry folks but this is a family neighborhood on a Saturday morning and there is no reason why your employees should be reciting some rural Goodfellas style monologue of F bombs on our street at full volume. Not professional or cool at all.

The dispatch women was rude and condescending. My car had a flat tire, AAA sent out this company to «help». I get a voicemail at 9:02am from the receptionist, saying your tow truck driver has arrived at your location now. I look out my front window at 9:05am, check my driveway, no tow truck driver in sight. I call the company back «Where is my tow?» The receptionist tells me, «Oh I left you a voicemail A LONG TIME AGO.» Me: «Really? A long time ago? It’s 9:30am! No one knocked at my door, their was no truck outside my house. WTF?» The receptionist says «The driver was at a cross street, up the street. We don’t knock on doors, because we don’t know if that’s your home address or not, and we’ll only wait 5 minutes, unless otherwise stated in AAA’s notes. You’ll have to call AAA back to get another driver.» Terrible customer service! I called AAA back and told them send me any tow truck company other then D & M towing. Never Again.

These guys towed my wife’s car because a tenant in my building has nothing to do at 1 a.m. I guess it gives him satisfaction knowing he could ruin somebody’s day with a phone call. Mind you, this is after I let him borrow car due to a family emergency, but I digress.
So I showed up to pick up my wife’s car. Everything seemed to be going okay until the owner/​manager asshole walks up. The office gal asks me if the car is registered to me and I tell her it’s registered to my wife. My wife authorized me to pick it up. I’m on the insurance. All my stuff is still in the car. I have a key.
The owner/​manager asshole (hereinafter «Asshole») looks at his office gal and tells her not to release the car to me. Hey Asshole, I’m standing 4 feet from you in the other side of your locked half door, which is obviously there for your protection. Is there a reason why you can’t look at me and tell me that?
So I say, «look Asshole my wife is working and can’t come. Can I have her call you and confirm that she’s okay with this?» Looking at his office gal, he says «that ain’t gonna happen.» A simple «sorry» or «it’s the law» would have probably calmed me down, but this guy’s tone was one of «F you, I got you by the balls and there ain’t crap you can do about it.» There’s a good chance he’ll pull that crap on the wrong person someday. One can only wish.
Well, my wife shows up with fury, which grows to rapidity once she finds out who called in the tow. Then I notice a dent on the fender close to the bumper that wasn’t there before. And whoever towed the car also also carved up the cement in the process. Obviously someone didn’t know what they were doing.
Thanks for making an already shitty day even shittier. When I make a demand that you pay for the damage to the car, make sure you tender it to your insurer, okay Asshole?

This was the best experience I’ve had with a tow company to date and (unfortunately) I’ve had to call AAA a lot. I wish I had gotten the guy’s name who came out because he was exceptional. I had a flat tire and was trying to tow my car to have the tires repaired/​replaced. When he got here & saw the tire had two nails in it, he fixed my flat for me right there on the spot. He saved me a huge hassle and money. Thank you so much D&M towing!

Love these guys– saved my butt and towed my car to dealership. Thank you thank you thank you

THE WORST! Do not use this service! Dispatch is unhelpful and arrogant. I guess that they don’t know that they are in the service industry…
I would give zero stars if possible.

I got stranded in a parking lot today. Called AAA, they said a tow truck would be arriving in about 45 mins, actually showed up in about 15… and that was with the driver getting lost because the people on the other end of the phone gave him the wrong address. D&M called me to clarify where I was and Mike showed up as we were on the phone. The woman on the phone was very efficient and helpful. I was surprised at how fast he had gotten there.
Mike was super friendly and worked fast to get my car on the tow truck. He was very knowledge-​able about the situation. He gave me an idea about what happened with my car, and he also gave me the business card for the tow yard and a card to a place that may be able to help me with my car.
Thank you Mike!!! Wish there were more drivers out there like this guy!

D&M saved me. It took a tab bit longer to get to me then was stated but when I met the tow truck driver Jorge he was so helpful and nice. He got me where I needed to be and extremely HUMAN and compassionate. With out his help I would have not known where to go to get my car fixed. Thank you for being so kind and helpful

I need to say how concientous D&M is. A package fell off a UPS truck. The tow driver picked up the package saw that it was for Mills/​Peninsula hospital biomedical department. He brought it to the hospital so it would be given to the correct department. Good job paying forward D&M!

ZERO STARS!!!
The front desk chick was Incredibly unprofessional and rude .Her and her condescending tone even when I was being friendly. I will never recommend you guys to anyone or ever use your service. Great pick for the face of your company .
However the girl the ink was so friendly and cool. Way better then that other …

If I could give no stars, I would. Completely unprofessional, will not release our car to my girlfriend because she is not the registered owner, despite having documentation to prove she is one of the insured drivers of the car. When she was walking out, one of the women, literally, exclaimed «Ha Ha» because she couldn’t pick it up and was annoyed.
When I (the registered owner) called to try to clear it up, she continued to be rude with me, and denied every attempt to clarify that it is her car, she drives it every day, and has the paperwork both on her and in the car to prove it (not to mention the key). The woman continued to hide behind the «strict policy» and was completely unapologetic in her denial of my claim.
Not only that, they charge an additional storage fee if it isn’t picked up in 4 hours, which will not be possible because I have to work for a living. Would they take this into consideration? NOPE. I am going to have to pay extra, and my girlfriend will have to go without her car until tomorrow, when I can go get it.
Sure, the car was towed because we parked in an adjoined parking lot that has a time restriction and I was too late getting out the door this morning to move it before Splendid Products’ «park at your own risk» time frame kicks in. This is no reason for D&M to be rude, unprofessional, and unwilling to accommodate when provided with reasonable proof the vehicle belongs to the person who shows up to pick it up. They will get their money, but the extra money for storage. … they will have to work for that.
Use a different tow company — and watch out if you get stuck dealing with this one.

I broke down in a work truck right outside of Balboa Park Bart Station during rush hour… it was scary. It was stressful. There were a lot of angry folks driving past… but when David showed up he did an excellent job of cheering me up and making a stressful situation much smoother! It only took 30 minutes for him to arrive, as well.
His truck pulled my huge F-​250 onto the back like a piece of cake and he brought me to our work’s fleet service station in Colma.
5 stars for David!

Completely unprofessional. Sent incompetent works that REVERSE JUMPED MY CAR. Meaning they don’t know positive from negative. Moreover they wrote my car down as a 2016. Nonexistent car. Owner completely denied it and said it wasn’t their fault.

My wife’s car wouldn’t turn on, off of Howard ave in Burlingame, so we called this company to tow our vehicle to our local mechanic shop. David, the tow truck driver arrived a few minutes earlier than the estimated time of arrival, which was great! On top of that, upon explaining how the vehicle wouldn’t turn on, he took it upon himself to troubleshoot right there and then. He checked the car battery, gave it a jump and came to the conclusion that the car battery was fine. He then checked the starter, got underneath the car, took a huge wrench under it and got the car running. he explained very thoroughly what was wrong with the car and how to fix it quickly. He told us the starter was frozen and that this trick would do it, but to look into replacing the starter. This man was very friendly, and knew exactly what he was doing. He saved us time, and he saved us a lot of money. He didn’t even know us, that’s how great this man’s customer service skills were. kudos David. D & M should be proud to have such an outstanding employee! Semper Fi David.
–Aaron