Chase Bank

I got in at 5:30 and wanted to open a checking/​savings account for my brother, however, they were short staffed and advised us that it would take 40+ minutes to open an account so we shouldn’t waste our time to wait. I’ve opened account before, and it doesn’t take that long. I feel like I was only told this so I would just leave and not keep someone from staying a little longer.
This is unfortunate because I get off work at this time and is the only time I can come in with my brother. Did not like the customer service. I’ll be looking elsewhere.

Opened an account after receiving a Chase coupon in the mail. Three month later, just to find out from Chase HQ that the guys from the branch never put the coupon code in the system. Next time we will just open the account online ourselves.

Went in today only needing something as simple as quarters. Long line, only 1 teller and 2 nicely dressed men working. Apparently the nicer you dress the less you have to do because the well dressed men were wondering around aimlessly. FINALLY get to the teller only to find out they don’t have access to the safe which means no quarters. REALLY? The teller asks, «didn’t you hear me tell another customer we can’t give out quarters?» Ummm no I didn’t because I don’t tend to eavesdrop on other peoples banking transactions (weird huh?) I asked for a manager only to find out there is none because she no longer works there. Easiest solution to this whole problem would have been to inform customers of the situation before making them wait in line to find out. Apparently working for this branch doesn’t require common sense or care for the customer. YOU ARE A NATIONAL CHAIN THAT HANDLES PEOPLES MONEY AND MAKES GOOD MONEY DOING SO. GET YOUR ACT TOGETHER AND ACT AS PROFESSIONAL AS YOU TRY TO LOOK!

Walked in to open a business account. All bankers were sitting in their cubicles with no clients but tellers were with customers. Banker walks up and asks what I needed and said «Hmm, let me see what I can do.»
He was chatting with another banker and never returned after 20 minutes of waiting. I just got up and left. Horrible customer service. Went down the street to Wells Fargo on Broadway and received first class customer service.
I was very disappointed in Chase.

I opened my accounts with Shy. He is very courteous and professional. The customer service from everyone in this bank has been excellent!

I worked with both the regular mortgage banking group and the mortgage banker out of the private bank. In both cases, the bankers didn’t seem to understand their business and what they told me turned out to be unreliable. This was my first experience with Chase, and I won’t be back.

I came here to take care of a simple transaction. One of their agents walked up to me to make offers, that transaction took a long time. The offer shouldn’t had taken a long time because it was complex, just in how they were dealing with the paperwork.

I would never have thought to write a review on a bank…
My bank closed and Chase bought the business by offering a promo to all the customers. I viewed all big banks (Chase, Wells Fargo, BofA) as equally likely to give me the impersonal, nickel-​diming service that seems typical these days from big corporations so I went with the promo, and chose the Chase branch at Broadway and El Camino since it was closest to my home.
I have been pleasantly surprised by Chase and this branch. You can’t walk through the bank with at least 2 people saying «hi» to you and asking how they can help you. Kelly, the new account manager, was very helpful in opening the account, and has called me at least twice to make sure everything is going well (and it is). They seem happy to have me show up inside the branch (versus shooing me out to use the ATM machine), and the line has never been more than 2 people long.
Again, I have been positively surprised by the level of service at this branch and given that Chase’s product line up (checking, saving, credit card, loans) is competitive, I would highly recommend them.

I came in here on Friday around 5 30 and was just asking around if they had any good promotions. I was already looking around for a savings account and my friend happened to need to make a withdraw from Chase anyways. So I came in and asked about promos. This branch didn’t have any going on currently, but there was a mail promotion going on that one of the workers had an extra of. Someone had handed it to the bank because they received 2 and didn’t need it. The lady who helped me was super nice and explained everything in detail and was not pushy at all for anything. Important point, I hate pushy people and so I really liked the service. It was fast and they helped me set up the promotional checking account and some other services. Overall I am very pleased with my experience.