Elite Floors

I’m Thrilled! I have wanted to cover my floating deck for some time now. Elite floors did the job!
The owner Randy came out and was very nice and professional and answered all my questions. He was patient with me and my dogs. They really liked him. The bid was fair and they went over the details with me. They came out one day and dug and set the poles. Then the construction began. I am thrilled at how wonderful it looked when they finished, now I have an extra (exterior) room! They cleaned everything up afterwards and very little scrap material was left which told me they did a good bid and used my money wisely. I can not wait to decorate my new covered porch and told Elite floors I would be sending photos of what they built for me. Thank you! Thank you!

When Randy (the boss) first came to my house for a quote to install bathroom tile, I thought he was nice enough. They did get us scheduled in quickly and quoted a reasonable price. Let me just say I loved Thomas and his crew who came out to actually do the work. However, after they were done with the job, it was very clear that the layout had not been thought out beforehand. Carrera white marble tile is what we had installed, and it was very clear that they did not alternate which box they took the tiles from when installing; they simply used up one box and then moved on to the next. So our floors looked very splotchy. Luckily the crew was coming back out to seal the floors, so we pointed it out to them when they came back the following day. At that point, Thomas agreed with us that it didn’t look correct and he said he’d come back out in a day or two to fix it. Luckily, he was able to make it look a TON better (although it’s still not 100% as we didn’t have enough leftover/​extra tile to use on all the splotchy spots). We paid them the original quoted price for their work and gave a generous tip, simply because Thomas and crew were always so kind and worked hard. When I spoke to the boss, Randy, on the phone the following day, he absolutely chewed me out because we didn’t pay Thomas and crew more than the quoted price for the «extra» work they did (apparently fixing a bad tile job increases the price?!). Randy then proceeded to talk down to me, saying over and over that it was MY fault because I bought «defective tile.» He was extreme harsh and unprofessional on the phone, and I could barely get a word in as he ranted on and on about it being «all my fault». I told him I would not pay more because the crew didn’t do «extra» work, they simply fixed their own error, which Thomas had even admitted to. I will NOT be using this company again and advise everyone else to do the same. It’s sad because I really liked Thomas and crew, but cannot believe how unprofessional and rude Randy was to me. It’s too bad, because we were going to use them for our entire kitchen and master bath remodels if we liked how or floors turned out.