Kitchen and Floor Master

My family just moved into a new house and while many great updates had been made, the finished basement was filled with old white vinyl flooring. With an active toddler, we practically live in our basement and needed it to be a warmer, more appropriate play space with carpeting. The catch was that we wanted to have carpet installed ASAP after closing/​moving in so we could put our furniture and our son’s toys into the space and get settled right away. We contacted Kitchen and Floor Master after getting a recommendation from our friends and boy did they deliver. They measured the basement the day we moved in and worked with us to install the carpeting the next day! They even matched the color of the new carpeting that had been installed in our bedrooms upstairs, but with higher quality and thicker padding, which will be great for a high traffic area like our basement. The cherry on top was a very fair price for a 1,000+ sq ft space. We couldn’t be happier with the service and end result and look forward to contacting them again in the future for other home improvement needs.

RUDE!
I am looking to remodel my kitchen and 4 bathrooms. After reading reviews here, I thought I’d give a local business my business. I walked in and was met by a lady who said maybe another guy there might possibly help me. He came out and asked what I wanted. I told him that I’d like to have our guest bathroom remodeled (I wanted to see how they would treat this job, before hiring them for an entire big job). He asked who would be doing the work. Um, not me; that’s what I’m here for.
He told me I would have to pick out the countertop, vanity, tile, etc. I said great, let’s do it (this is not my first rodeo, I’ve remodeled several rooms in several homes that I’ve owned). It was obvious he was not at all interested in talking with me. I asked to see the vanities (let’s get this started). He pointed to the wall (where they have many cabinet faces hanging).
If you don’t want my business, this place sure knows how to achieve that! Barely give me the time of day. Point to your stuff from across the room. Imply how hard it would be for a woman to actually pick out the surfaces of her new bathroom.
I walked out highly offended.

Paul and his entire crew do amazing work for our home sellers and buyers. We’ve recommended them at least 100 times if not more. They do spot on work every time and manage the entire scope of the project — flooring, painting, cabinetry, ceilings, plumbing, tile work. Anything you need — they’ll do it AND coordinate all of the crew which is heaven sent for our home owners who have other pressing matters.
If they can’t do something due to time constraints or scope of the work — they always are upfront and tell home owners the reality instead of «just what they want to hear». They have completed every project we’ve referred them to on time. What company can say that?!

Wow! The new carpet looks amazing! We worked with Sonny to purchase carpeting for our new house. He worked with us on a tight schedule to get all the measurements done on the day we closed on the house and install the very next day. (We were hustling to get the carpets in before we actually had to move in.) Best of all, the installation crew was excellent. They were incredibly professional and did outstanding work. Anyone can sell carpet but the installation is what really matters. The work was flawless with tight seams everywhere. They also did a good job of cleaning up when they were done. I recommend Sonny and his team without hesitation. Helpful sales team, perfect installation and excellent prices!

They redid our kitchen: cabinets, counter tops, appliances, kitchen island, recessed and under-​cabinet lighting, backsplash, paint — the whole works; everything but the floor. We got several estimates; theirs was about the same as one of the others in terms of cost, but we liked their design better so we went with them. They worked with us to refine things and come up with a design we liked. The work took a little longer than their original estimate, but we are very happy with it. Everything looks beautiful!
We did have some minor communication issues (stuff like people showing up on a Saturday without calling first or having no one show up a couple days in a row with the work still incomplete due to some materials not arriving, but not calling to let us know what was going on), but these communication issues are no worse than we’ve had with similar contractors in the past. Sad to say, it seems to be a pretty common thing, so we would not let this deter us from using them again. They did a really nice job for a reasonable price. Overall, we would recommend them.

I have used Kitchen & Floor Master for over 12 years, and they have always given me the best service, professionalism and price. As a realtor I consistently recommend them to my clients because they do such a wonderful job. I have also loved the flooring they have put in my home. And, if something is not perfect, all I need to do is make a quick phone call and they always come out ASAP to fix it. That is true service! I will not work with anybody else!

Our newly purchased home had carpet throughout the house. We had worked with Floor Masters and Aref and his team before in our townhouse and knew we wanted them again. We felt we got great advice and care and the floors were excellent.
Of course they did not disappoint. Once again they took the time to make sure we got the best value for our needs. We got fabulous service and beautiful hard wood floors at a great price. My friends were jealous when they saw the exceptional quality work and heard the price as they had used another company and paid much more. We were also able to get the work done quickly. The entire team is extremely professional and seem invested in keeping their customers for the long term. It’s like the best of both worlds… small enough to give great personal service, but with enough crews to get the job done. They provided detailed estimates in writing so everything was clearly laid out. Aref was willing to answer all our questions and to help us shop and compare. He gave us options and recommendations. It truly has been a pleasure working with this company and we highly recommend them for any job.

We purchased a carpet runner for our stairs by putting half of the cost down at the time of order (in store) on our credit card. After the installation, we paid the balance by check directly to the installers. Both times we received a receipt. The store called us to notify us that their credit card processing had been hacked in some way and the payment was routed to another account. Apparently this happened with multiple customers, not just us. They requested that we file a dispute with our credit card company, which we did. The CC company said the charge had been paid in their system and we had received the services, so there was nothing they could do. If fraud occurred, it was between the store and the CC processing service, so it was the store’s issue to resolve. Now they are calling me and implying that they will take legal action against us. This is harassment and intimidation in my opinion. I will never do business with this company again.

I met with Paul to have measurements done to have my kitchen remodeled. He came up with designs and provided a total price quote over the phone. I asked 3 times for the written quote and it was never provided. I am glad they don’t care about my business or need it, because they won’t be getting it. Way too difficult to deal with. Do not recommend them at all!

Kitchen and floor master was fast & friendly. They did an excellent job replacing the carpet in my home with FAST turn around service. My feet feel wonderful when I step into my new condo. Thank you!

We recently purchased a home that had light beige carpet throughout the house. We have two dogs so we knew that the carpet would get dirty quickly so we mentioned to our realtor that we would most likely change it out for a hardwood or wood laminate. He recommended Aref and his team at Carpet & Floor. We met with him prior to closing on the home so we could talk through our options and be ready to go once we had the keys in our hands. At first we were not sure whether to go with hardwood or wood laminate because we were worried that the floors would start to look dented/​damaged from their nails. We ended up going with the wood laminate that they custom make called Exotic Brazilian Teak (take a look at the photo section to check it out) for its durability and we couldn’t be more pleased. Our dogs can run across the room without a single scratch. We did run into an issue after the floors were put in, due to our floors not being level. There were a few «soft spots» that you could feel when you walked over them and one just happened to be right when you walked into the house. I talked to Aref and he came out to check on it and while they are not responsible for fixing uneven structural issues, he helped us out and was able to have his team remove the flooring, add a leveler material and redo the floor at no extra cost. The end result came out wonderful and we love it. We also had them put new carpet on two sets of stairs that is made for higher traffic and that can be cleaned without fear of discoloration. I really think that Aref and his team truly want to have happy customers and will go the extra mile to ensure that you are taken care of.

I worked with Sonny at Carpet and Floor, for my hardwood floor and backsplash installation. I received another cost estimate and service from one of their competitors but I chose C & P. Sonny gave us expert advice and even some remodeling tips. Everything turned out perfect. No complaints.
I will work with Sonny and Carpet & Floor for any other carpet, floor or tile projects, in the future.