Novus Glass

The Novus staff truly understands customer service.
I called in and the lady at the front desk talked to me for ten minutes or so, about my car problems, and told me to bring it in at my earliest convenience.
I show up a few days later, and she remembered me right away. She quickly got me an associate to look at my car and diagnose it for completely free. I thought my weatherstripping was bad, but turns out that all the drain channels were clogged, so my car was filling up with a ton of water. This guy taught me all about drain channels, where they are located, and how to clean them. He even showed me how to remove the tail lights and replace the gaskets!
The man at Novus (I forgot his name) spent about half an hour teaching me all about my car and how to fix it myself for free. I was so grateful that he was completely honest and helpful, unlike the Acura dealership I originally took my car too for this problem.
At the end of the day, I didn’t end up needing to buy anything from Novus, but if I ever do in the future, they absolutely deserve my business.

Very pleased with the windscreen replacement which was completed in less than 2 hour estimate. Friendly, efficient staff, had appointment set & they were on time. Walk 2 blocks west, 1 block north, have a great lunch while you wait. I called 3 places for quotes, this was by far the best, plus family member also recommends!

Had my car broken into and was in a state of shock when a co-​worker recommended Speedy Glass. She looked up the number for me, I called and they were able to get me in later that day.
When I arrived I was told the job could take 90 – 120 minutes. Being by myself, without my car, in an unfamiliar area, I decided to go for a walk. An hour later I received a call letting me know my car was ready.
That was 3 days ago, window seems to be working perfectly, and I’ve been able to sleep with the piece of mind that my car is one again locked up with all windows secure.
Overall, great customer service. Only thing I would change would be having the option of them cleaning the glass out of my car. Although they did remove most of it, there is still glass in all the hard to reach places.

First off, this is actually Novus Glass, a completely separately running company who Speedy contracts some of their work out to. Secondly, I’ve never had a worse experience with a auto crack repair company, and I’ve seen more than my fair share.
I set an appointment up with them last week for a mobile repair between 8 am and noon today, and they confirmed the time and told me when they dispatched someone, they would call to notify me. At noon, I called and asked why I had not received any call yet. The person on the line, Trish, said that someone would be there in ten to fifteen minutes. Twenty minutes later, I get a call from the tech, saying he’s here. I tell him (since I live in an apartment complex) that I’ll bring my car out to him. I get to the elevator and he calls again, asking me where my car is. I point out again to him that I have to bring the car to him, because it’s in a secure garage.
I drop the car off where he’s parked, at which point he drives his van up next to my car, effectively blocking a full lane of traffic. I point out the cracks to him, and he tells me the quote, which is not what I was given by the company. I get back on the phone and ask why the quote is different. They say I did not give them the correct information. When I point out that I in fact notified them of more chips than they are actually repairing, the woman (Trish again) gets very defensive, saying that the man I originally spoke to did not give them the correct information, and that the original quote was wrong. I had to remind her that a fault of theirs is not supposed to financially impact the customer. She then transferred me to the Burien branch, where they eventually agreed that the original quote must be honored. I felt really bad for having to essentially yell at these two women, but a customer has rights.
I go back up to my apartment and in just a few minutes I receive a phone call that the repairs are done. NOTE: He said «the repairs are done», not «there is a problem». When I went back out to my car, fully impressed at how quickly the tech had finished, he says «So, we have a little problem.» He walks me over to my car, where there is A GIANT CRACK RUNNING HALFWAY ACROSS THE WINDSHIELD. He tells me that it sometimes happens due to sunshine and temperatures (it’s partly sunny and very mild temps today), and that in no way are they responsible for the crack. He says they charge $ 225 for a replacement windshield, gives me their store card, says «Sorry,» and leaves.
I had to get on the phone to my insurance company, who put the store manager, Anthony, on the phone. Thankfully, I have a wonderful insurance company (Pemco), who was willing to make things right, because this obviously should never have happened. A last warning to all of you: don’t EVER sign the release that says they are not responsible for the crack being visible after repair. It absolves them of any damage that they actually ARE at fault for!