Verizon Wireless – Wireless Plus

Upgrading my iphone 6 was a pleasant enough experience but I later found out I was charged a monthly insurance fee that I actually SPECIFIED I didn’t want. The salesman I dealt with was Arman.
What I don’t understand is how do you think you can get away with sneaking insurance fees in when I’m the one paying for it… I’m gonna find out one way or the other! I would go elsewhere.

File your complaint with the federal trade commission 901 market Street # 570 San Francisco California 94 103 telephone number 415 848 5100. Or western region Federal Trade Commission 10 877 Wilshire Blvd suite 700 Los Angeles California 90 024. … stay away from this store do not enter very bad service bad service do not enter this store go to a corporate store avoid this place all they sale is junk warranty not honored warranty not honored enter at your own risk totally bad service if you feel you need to go to this store tell your friends or relatives family or friend to grab your arm and and have them stopped you before you make a wrong purchase that you will regret for all long time the place is run like run like the christmas grinch is running it all you have to do is loook at all the negative reviews that all the wireless plus you think you are going in to a corporate stop but they fool you the name of the store should be changed to dishonest johns wireless plus they don’t honor any warranty they are not like sears that the customer is always right so if you feel you have a urge to go into this store and you are with your friend have them slap you across your face multiple times because you could daydreaming because the sales person is going to flimflam you it is like selling your soul to the devil if you walk in too this store and the purchase you make will be thinking months down the road it is like going thru a divorce if you ever purchase anythings at this store so if you have a urge to go in to verizon wireless plus you need to focus because you do not want to a make a deal and a contact with te devil and you do not want to enter a contract that you will regret for a long long long long time warning warning do not enter verizon wireless plus and if you do enter at your own risk heed the warnings do not enter this ever do not make a real major mistake one that you will reget i am warning do not enter ever I under, stand this wireless plus have so much negatively negatively just like the foster farm chicken says about negatively the wireless plus sales people are about scam they lock you locked you in to the plan they want to give I think every body that has been scammed cheat to lied too ny the sale person says one thing and you find out later what happen with your transaction because everybody that has been wrong scamed cheat lied too should all meet all at Starbucks and and have a meeting of the minds and everybody tell your story and hire a lawyer and we do a class action lawsuit on these 1930 Chicago style sale practices they need to be SUED SUED SUED SUED TO THE FULL EXTENT OF THE LAW THE CALIFORNIA ATTORNEY GERNERAL SHOULD BE NOTIFIED OF YIUR COMPLAINT CALL HIM AND THEY WILL DOCUMENT YOUR COMPLAINT AND THEY WILL INVESTIGATE THE DISHONEST WIRELESS PLUS STORE PEOPLE THAT IS THE REASON UNIONS WE STARTED BECAUSE OF THESE STRONG ARM CHICAGO STYLE BUSINESS PRACTICES PLEASE CALL THE CALL CALIFORNIA ATTORNEY GERNERAL IN SACRAMENTO

Been a Verizon’s customer for a long time and have been to many Verizon stores in different cities. This was by far the only one that has helped and provided me with everything I needed. As I walked in they approached me and took care of me. A lot of times I have wasted my time visiting a Verizon store and not leaving happy with what I need. Definitely will go back here for all my needs. The employees has great attitudes and Raffi, who assisted me, was very helpful.

This is my second experience visiting the Verizon store at Magnolia & Hollywood Way. I found both the salesmen to be knowledgeable of all the products and services they have available. They are pleasant and willing to listen to your concerns and help you pick a phone.
I am so not tech smart, but they were patient and answered all my questions. I highly recommend them!
josie

Store Manager Mike, was extremely welcoming & friendly! I didn’t have to wait. most importantly, I left with a device I wanted, a ton of accessories, and a tablet at a great price!
He went over Verizon’s promotions and deals with me very carefully, so I could understand exactly what I was getting with new service.
He set me up in a timely manner!
I got great deals with all their great promotions!
This is an amazing store!
Go see Mike for yours Verizon needs!

My husband and I have been Verizon customers for many years, and have been satisfied with their service and plans. We had been experiencing difficulties with both of our phones, purchased around 11/​2012, very slow, unable to connect to the internet, etc. Since this outlet was closer to our house, we stopped in to ask them if they knew what the problem was. The only person working, I believe his name was Michael, was very nice, and told us that since Google had updated their operating system, our phones were sadly out of date and unable to handle the new upgrade. Solution: get new phones. We were told about a monthly plan, called Edge, where you pay for the phone by the month, instead of a discounted price with a 2-​year sign-​up. Once you pay off 60% of the phone, you may upgrade to another phone, if you wish. I guess it’s nice for those who want the latest technology asap.
We asked Mike SEVERAL times, as we were a bit confused, if we could do this plan for the next couple of months, and then switch back to our 2-​year plan in November, when our old phones were due for the upgrade. SEVERAL times we were told yes, no problem. This sounded like a nice stop-​gap until we could upgrade, so we both opted for new phones. I took a newer version of the one I had, because the monthly rate was really cheap, where my husband went ahead and got the phone he wanted. We also had to mail back our old phones, odd, as we’ve always been able to keep them.
About 4 weeks later, my husband called Verizon customer service, and double-​checked on our upgrade date. He was told not until April of 2016. What? I told him to get a supervisor on the line, which he did, and we spent the next frustrating hour trying to figure out how to get out of this ridiculous plan and back on track. The supervisor was very nice, and apologetic, but told us that since we had signed the contract, and more than 14 days had gone by, he couldn’t do anything for us. He told us the only way was to go back to the store, and see if they would reverse the contract. He said that they had the power to do so,…if they chose. Well, you guessed it, Mike at the store refused to do anything, saying that the 6-​year veteran supervisor at Verizon Customer Service didn’t know what he was talking about, and basically laughed at our suggestion.
I will have to pay off my phone (about $ 150) before I can sign up for another 2-​year contract, and get the phone I want (for another $ 100 or so). In the meantime, my husband is paying about $ 25 per month for his phone PLUS the service plan, costing so much more money than the other way.
Pissed at this place (not an official Verizon service center, just a retail outlet) for not even entertaining our request.
Yes, of course we feel like idiots for not fully understanding the brand new goofy Edge plan, but we also feel like we were taken advantage of. We asked several times about being able to switch back in November, and were assured that it was no problem.

This is a great Verizon wireless store and the employees are very helpful. The manager Michael is amazing, he answered all my questions and helped me choose the best offer for my family plan. Also he got me my new iPhone6 activated and ready to go in a short period of time!

Utterly useless. I don’t know why this store exists. I have attempted to buy phones and accessories here multiple times over the years and they have NEVER ONCE had what I needed.

Well I guess everyone has a different experience, I have bought two phones here and I will say I prefer them to actually Verizon stores. I have always been dealt with promptly and made to feel like a valued customer. After my first phone I came back not understanding an aspect of the phone and the service rep quickly fixed it (no charge too) and did so with a good attitude.
Having been to real Verizon stores, I felt the people at Wireless Plus were much more nicer and professional. I went to the Verizon store in Burbank once, where despite the fact that 8 people where working, only 3 where helping customers. It was an hour plus wait.
Not here, I might not be able to get the same services offered exclusively at official Verizon stores but I think these place is great.

The team at this store is awesome. It is clean and organized. They gave me a good deal on my iphone 5S.

I went there to get the new Galaxy and they told me that they are only issuing new phones to new customers. Their older, loyal customers would have to wait a week and make another trip to the store. If that is not backwards customer service. Then, i was told that all the other Verizon stores were honoring the same rule. It was completely untrue. Multiple Verizon locations all over the city were issuing new Galaxy phones to people. I clearly just picked a bad place that gave me false info. I would definitely go to another location.

Is it possible to give 0 stars? I wish it were. I came in several times to discuss and weigh the options of a family plan, hoping to get a better idea of my options than the website could give. Human interaction usually allows for answers beyond what the stock FAQs are online. NOT HERE. A young girl who appeared to be some sort of shift supervisor could hardly tell me what my plan was while looking at it on her computer. She then proceeded to regurgitate what I had just read on the site (even though I told her I had already looked at it) and answered questions according to what the site said. It seems I would find no better than an automated teller from this one.
Visit number two: my lady and I went back and saw another employee as well as the girl we first encountered. We went with the other person, but it turns out he was in training and we had to deal with the same nitwit.
So after some deliberation we decide to give it a go. We had decided on our plan, and went back yet again. We were relieved to find the girl was not there this time. Easy enough though, all we wanted to do was get on a family plan. No questions to stump the people behind the counter with. Well, surprised to find, this guy Greg doesn’t know how to do that, or to look up our existing plans, and has us call customer service from our own phones to get it done. As it turns out, everyone there is completely useless, even to the point where they outsource their work to representatives over the phone. My new phone friend got everything taken care of without any problems, no thanks to anyone we spoke with face to face at this location.
The moral of the story: avoid this store completely. Drive the extra 20 minutes to go elsewhere, or call customer service. The staff here is worthless.

Don’t waste your time here. This is not a real Verizon store! My wife and I went here to open a new account from TMobile. There was only one person working so we waited 30 minutes to be helped. When we were finally helped and got things going, there were a lot of hoops to go through. I ended up not opening a Verizon account through these people and ended up going to Best Buy with no hassles.
When we were helped, we were instantly approved to open a new account. We said we wanted the HTC One and iPhone 5, which they had one of each available. When we started talking about insurance, they said we had buy their carriers insurance and pay $ 200 for each phone upfront. I asked about the Verizon insurance for $ 10/​month and they said I was unable to purchase that. I asked if he was sure, he called his boss and started speaking another language. He confirmed that we had to buy their insurance provider. This meant I would pay for the phones, and insurance upfront which would total over $ 900. That’s too much to pay to walk out with 2 phones on a new 2 year contract.
Finally he said his boss would not sell us the phones because we were opening a new account and were not transferring our numbers. He said this was a red flag and they were afraid we would only pay the new activation price and resell them for retail price. That was it for me! We left and here’s the review.
This place sucks!!!

Place is horrible. I went here thinking it was a real Verizon store, my mistake. Should have read between the lines when it took me 30 minutes to get the clerk’s attention bc he was handling another customer who didn’t even buy anything.
Purchased a new phone for $ 250 bucks and spent THREE HOURS trying to get it activated. Guy handling it (only person there — Greg H. was his name) called Verizion customer service no less than 3 times as he didn’t know how to activate it. He was unable to transfer any contacts, set up the email, anything. I finally lost my patience after three hours, took the new phone to a REAL Verizon store and got everything set up in ten minutes.
Totally useless employees and bad customer service (he helped another lady while he was trying to handle my phone and she also waited an hour, almost missing a flight).
Can’t believe this place is even open. Will NEVER patronize again.

The idea of replacing my cellphone is almost as daunting as the thought of a new car. Hours wasted with annoying salespeople who don’t want to listen, as the customer is nothing more than a commission opportunity. However, that all changed on Saturday, when I stumbled into the oasis of a Verizon Premium outlet, hidden at the corner of Hollywood Way & Magnolia. Smaller than the nightmare location at our local Empire Center, but it had just as much in terms of stock and SO much more in customer service. Aaron spent time walking me through my options, giving objective recommendations when I explained what I wanted; without making me feel coerced or forced into making a decision.
He reviewed my plan, in case there was a better option available, pointed out that no changes were needed, and as the particular color model I was looking for had just sold out, also called the Studio City branch to check if one was available. By the time we finished the transaction, he’d backed up my previous data, had the other store configuring the new phone so all I needed to do was pick up — all in less than 30 minutes. I cannot recommend this approach to cellphones enough. The premium retail option is a more customer orientated approach, that more phone companies should be following.