Burbank Dental Center

I wish I could give less than one star! I am a cash customer. I do not have dental insurance. So, I have to pay an extra $ 95? How does that work? Isn’t there more work involved trying to chase down some insurance company? Is it that hard to swipe my credit card? I will for sure tell everyone to avoid going to this dentist, ever!
And I then I came here to post a review and noticed all of the other really bad experiences that others have had in the past two years since this place changed hands. So sad that a good dentist retires only to have someone come in and destroy what he built a lifetime to build. Thanks Dr. Matheson, you are missed. I will have to search for another. Stay away real people. This lady needs to figure it out.

This was the worst dental experience of my life.
I went to Dr. Matheson for a check-​up. Everything seems fine. I left, and then I received a call from Dr. Matheson saying that he reviewed my x-​rays and wanted me to come back because I may need a root-​canal. I never had a root-​canal before, but I thought I would feel something if I needed one. I went back to see him, and was immediately told I needed a root-​canal, without anyone looking at my teeth. Again, I thought that was strange, but I didn’t know anything about root-​canals, so I thought I better get it fixed. As the dentist started drilling my tooth, he said I needed to have another x-​ray, in the middle of the procedure. Again, I thought that was odd, but what did I know? Then, he told me that he broke his drill in my root, and couldn’t get it out. He said the tooth needed to be pulled! I couldn’t believe it!
So, I left with the tooth as it was, with a big hole in it, and i went to an endodontist, who asked me why I was getting a root-​canal in the first place. He said my tooth never needed one! He said the tooth should just be pulled now, and I needed a dental implant.
I called Dr. Matheson and told him that. Since I now needed to spend thousands of dollars to correct HIS mistake, I thought he would have at least offered to cover it. He said that mistakes happen.
His office is full of Christian magazines, and his TV was on a Christian network. I thought he would have at least practiced what he preached. I thought he would WANT TO FIX HIS MISTAKE! He absolutely did NOT want to pay for his mistake.
BECAUSE OF DR. MATHESON I LOST A TOOTH AND I AM OUT THOUSANDS OF DOLLARS!!!
I CANNOT STRESS THIS ENOUGH: AVOID THIS PLACE!!! NEVER GO THERE!!! YOU WILL REGRET IT!!!
I wish I would have checked the Unilocal reviews before I went here. I just hope I can help someone else from avoiding the pain and financial burden this practice caused me.

If I could do a negative number of stars I would. This dentists’ office is the worst — or should I say was the worst! The last time I went in for a checkup they tried to say we needed $ 400 worth of dental work. We passed on it and have had no problems. Today, I called to schedule our routine checkups and was told not only that Dr. Matheson retired, but that they no longer accept my insurance! So now I’m scrambling to find a new dentist. What happened to sending patients a letter pre-​notifying them that their dentist will be retiring and the accepted insurances at the office are changing!!! The lack of professionalism at this office amazes me. There’s a new dentist but I recommend not to go to this office as they don’t know how to treat patients properly.

The waiting room is the worst. During the 2008 presidential campaign this guy had a framed picture of Sarah Palin in the waiting room, next to a TV broadcasting Fox news. The shelves are filled with books about Jesus and other conservative values. This is his own thing, but the Palin picture was taking it a bit too far. I’m there to get my teeth cleaned, not to get proselytized to.
I actually liked Dr. Matheson. He was succinct and to the point with his exams and services. However, since the new dentist, Dr. Nguyen, has taken over, my appointments are totally late by at least an hour every single time. I also always feel I am getting raped by them if I need any services beyond a teeth cleaning. I am stuck with Delta Dental, and really should request another dental practice, but have been too lazy to do so.
Take your business elsewhere or else you will be stuck there like me.

I just canceled my appointment this morning because I just didn’t want to see Dr. Nguyen. I’ve been there twice in the past year and thought the service was awful. Both times, I scheduled an 8:30 am appointment and the dentist was late. The 2^nd time she was over 45 min late. I live and work nearby, but I was annoyed and told her it was unacceptable because I was now running late.
She was extremely apologetic and rushed through my cleaning. I was surprised that both times she cleaned my teeth, not the hygienist. Maybe if a hygienist cleaned my teeth while I was waiting for her, they’d be able to manage their schedules better. Also, I’d she weren’t so focused on cleaning my teeth so quickly, she’d pay attention to the genetic gum disease I know I inherited, but she failed to acknowledge.
As for the receptionists, I called in to schedule my boyfriend’s cleaning at the same time as mine. 30 minutes later, I got a phone call from them asking me if they could reschedule my appointment because they had a conflict. I agreed to move the appointment, but then later remembered that I had to move my boyfriend’s as well. When I called back to align our appointments, they called me back again to tell me there was another conflict with my newly scheduled appointment. After 2 more conversations, I learned that they couldn’t schedule both of our appointments at the same time because he was a first time patient and needed more attention. Finally, the receptionist understood that I was trying to book our appointments TOGETHER, but was rather rude to me. I found this to be extremely inconvenient and annoying.
I gave this dentist office a try because it is within walking distance of my house, but it’s not worth the frustration and poor level of service.

He was the worst dentist I’ve ever been to! Do not under and circumstances go there for dental work, here’s why:
I visited Dr. Matheson’s office about 18 months ago for a routine cleaning. It took less than 5 minutes (after x-​rays) and the dentist did the cleaning himself. Not only was it rushed, but he only rinsed my mouth with water! There weren’t any metal tools at all, just the water squirter. I figured I’d give him another shot 6 months later, but it was the same deal. Five minutes, in and out, nothing but a bit of water swirled around in my mouth.
Recently I went to a different dentist and they found 6 cavities! Six! How could he possibly have missed all of them?
I filed a grievance with my dental insurance (Delta Dental), but they refused to do anything. If you’ve had similar experiences please let your insurance provider know, this man should not be allowed to practice dentistry.

I have had many great experiences at this dentist’s office since 1982,
professional staff, and wonderful dentist’s, I have many friends who have
been seen here for many years, all with positive results…

I regret that I got to this place in the first place.
I’ve come to them to place a crown on a molar. During the tooth preparation they damaged the nerve. Tooth started to hurt right after. I informed them about my pain promptly. Nothing was done. After three weeks they put the permanent crown on the tooth with the damaged nerve. Yikes!
The consequences are not pretty at all.
Almost forgot to mention, Dr. Garo Adomian (who worked on the crown), cut my tongue badly during tooth preparation. Didn’t even bother to tell me anything. I had a few pretty miserable days after that.

This office outright scared me. I went there once for a cleaning and check up when I was looking for a dentist and it was just creepy. First the waiting room is FILLED, topped to bottom, with super conservative, right wing, propaganda. He has materials in there by right wing Christian authors known for considering women as second class citizens to men. That is exactly how I was treated. He walked in, said, I am the doctor, sat down with his back to me, put his gloves on and started to lecture me about not drinking cola and coffee as it can stain your teeth. All of this before he even so much as looked at me, never mind looking at my teeth.
He never looked me in the eye. He suggested I get a deep cleaning (which I didn’t need), teeth whitening (which I didn’t need), suggested I get 6 teeth capped (which I didn’t need and which would have cost thousands) and took 5 minutes to clean my teeth before someone came in and polished them for another 5.
I went to another doctor the next week who laughed at the thought of me needing a deep cleaning and caps and who found TWO cavities this guy missed.
So if you like rude, bad service and misogynistic doctors then this is the place for you. If not, I suggest trying somewhere else. Personally, I wouldn’t send my worst enemy here.

I would give this office ½ star if possible. The office staff is the most inept, unprofessional and rude staff I have ever comes across in any medical business. They are always looking to charge their clients for procedures that are covered by the client dental insurance, this has happened to me now 3 times. The dentist they hire here are competent but nothing special. Stay away especially if you have Delta Dental.

Not expensive but not impressive. His idea of cleaning is to run a water pic through your teeth. That’s it. He missed two issues I was having on my back molars. I sought another dentist after feeling like Dr. Matheson didn’t do much. Easy going. Asked me if I flossed and that was it. I had to beg for x-​rays and even then, he missed the two issues that were found 2 weeks later. Yikes.