Baskin Robbins

This place is a hit and miss… The seating area is nice and roomy unlike other BR’s. The customer service is not fantastic but hey, its jus ice cream! I don’t expect them to roll out a red carpet. Im not looking for a long term relationship with the employees so as long as I get what I ask for and maybe a simple thank you, I’m good! I will recall that one time I went in and an employee offered to make us fresh waffle cones on the spot, that was amazing. I usually get regular cones cause the waffle cones have turned out stale a few times so I end up tossing it. I wish they would get rid of some of those horribly colored ice creams and keep stuff like «Moms making cookies» or Oreo cake batter… Lol but thats jus my personal opinion. Either way this location is always better than the one in NoHo on Laurel where the customer service is truly awful and the store is not half as clean as this one.

For gosh sakes WEAR A CAP, servers! I found a black hair in my ice cream when I got home — not my length OR my color. DISGUSTING!!!

I came here for a birthday cake, and was told I could not touch the cakes in the case. The employee followed me and told me that he was the only one who could touch the cakes. So I went somewhere else.

Stopped in for an ice-​cream cake and the transaction was painless. Decent selection of cakes, helpful staff, and ten minutes later I was the proud owner of a delicious ice-​cream cake.

Have been to this location several times. I have had great customer service every time. All employees are very friendly and great with my kids when we go in. I don’t know how people can write a review about not being given a refund after you’ve eaten it that’s why you ask for a sample first.

The worst location ever. Let me first say that I very seldom right a review but I just experienced the worst customer service ever! Their scooper person Marissa should Never be allowed to be around customers. She was very rude & condescending. Perhaps she doesn’t like serving black people. Anyways, I purchased 2 sundaes & 1 child scoop of ice cream. As I got to the door, my daughter offered my grand child a spoon of her ice cream but the little one shook her head no, so I turned to Marissa to inform her that my baby didn’t want it. To make a long story short, Marissa refused to refund me my money & I end up leaving the ice cream on the counter. Mind you, its not about the dollar, its about the bad customer service that I experienced because I spent about $ 12 & some change in total. I have been a Baskin Robbins consumer for many years & this is the first time I’ve had a bad experience with them. The franchise is great however, this location sucks!
A message to the owner Vahe; you need to fire that rude heffa Marissa working behind the counter.
A message to the public, you should be ok going here as long as you are not black!
It disgust me that i had to give this place even 1 star in order to post this review.

I don’t usually come to this location but I was in the neighborhood for some wings and decided ice cream would be a good end to the night. I had a coupon or a free scoop so I decided to use that. When I got there the place was very clean and the staff did greet us. I thought we would be there fast, just to get our ice cream and go because there wasn’t that many people. Unfortunately the people in front of us took a long time and we were there for a very long time waiting for our turn. When it was finally our turn to choose our delicious fluffy goodness the guy was not very polite and we felt rushed to pick a flavor. I know that it must be hard to work with a lot of customers that take a while specially at the end of a shift but I think each customer deserves quality service. In the end I got pistachio flavored ice cream and it was good. It would have been better though if the service provided would have been just as sweet.

I have no problem passing by Baskin Robbins, especially with so many other excellent options in Burbank.
My son, however, is a different story. To him ice cream is ice cream, we were walking by and he wanted some.
Prices are ok, but the store and presentation lackluster. Everything seemed to have freezer burn and already look obnoxiously artificial. My son had a scoop of strawberry and did like it, tried a bite of both the ice cream and cone, not worth the calories or money, I/​ll make him hold off till we get someplace better next time.

Nice place, staff are friendly and very helpful. I’ve cream is cold but kinda soft. Location isn’t bad and parking is ok. Lots of staff on hand so you will receive fast service.

My boyfriend and I had went into this location, although I am faithful to one closer to my house we were in the area. That being said, never again. As my boyfriend and I were the only ones in there at the time, my boyfriend and I had ordered the same thing which was the Oreo Sundae. The only difference was that I didn’t want the marshmallow due to an allergy. After clearly stating that, he had filled he cup with mainly marshmallow. I feel like this is a lame review, but when it comes to allergies I think their employees should be more cautious. Having worked in fast paced restaurants for going on 8 years, I know and understand the mishaps but allergies should be something everyone takes into consideration.

As a former ice cream scooper, I’m pretty understanding when it comes to issues with making milk shakes. That being said, when an obvious ‘newbie’ spills a good portion of your shake on the counter and you just request «lots of whipped cream», the last response you expect to hear from one of the OTHER workers is, «next time
we’ll have to charge you for extra whipped cream». When I pointed out the ‘missing’ milkshake, rather than being treated like a valued customer, or any inkling of the concept of customer service, this other employee proceeded to state she could «make another shake» if it bothered me so much. Originally, the issue didn’t bother me, but this employee’s attitude turned something inconsequential into something that does bother me, to the point that I won’t be returning to this store, and giving the store a mere 2 star rating… something I rarely ever do, and that’s only because the ice cream is always good.
I’ve been to this shop several time over the years, and it’s always been OK, not great. I’ve served by this particular employee before and she’s never been really friendly, but she crossed a line today. I love BR ice cream, but if this is the service I’m going to get at this particular shop, no thank you!!!

The service is always fast and friendly and they are always fully stocked of all flavors. Sometimes places will lack on quality service when most of their employees are high school students but the people who work here are always efficient and make quality service their priority.

I brought my little guy to get some ice cream. The two girls Stephanie and daisy were really sweet and great to chat with for a minute. We shared Ice cream stories. Great ice cream, great service. I’m glad this is now my local baskin Robbins :)

Love getting a treat while doing my laundry right next door! :) It has a little parking lot that they share with the coin-​op laundry and a gym, so it gets a bit crowded in the evenings, but definitely fresh ice cream (no ice chunks or freezer burn) and friendly service. :)

Always clean. They have a Small eating area But it’s a very clean place great ice cream selection Cool servers. They have enough workers to attend you don’t need to wait forever always have full stock of I cream and the price is great.

This place is always crowded an there’s always a wait there’s only one person that works there an the man that works the register is always mad an has a bad attitude but the ice cream is amazing! They need more employees eSpecially in the summer!

I haven’t been to a Baskin Robbins that I haven’t liked… the service is great. they will let you sample all the flavors if you want… the prices are decent I guess. around 5 bucks for a shake which is what I usually get.
I got the half rocky road and half cookie dough. I can never choose so I had to get 2. They have a decent parking lot and was quick.
I’ll def be back if im around and craving a shake. which I usually am.

A few weeks ago I had a special birthday shindig to attend, I offered to bring the cake for the event. I wanted something different than your average Porto’s cake and not a bunch of hard to handle cupcakes. I instantly thought back to my childhood and yearned for an ice cream cake. The decision was made, I called and placed an order, the attendant could no thave been more helpful. It was a breeze ordering and picking up this cake. I highly recommend obtaining all your desserts from here if possible.

Do not custom order ice cream cakes here.
What a horrible experience. Baskin-​Robbins totally ruined the cakes for my daughter’s 1^st birthday party.
I ordered 2 cakes, a 6 inch and a 9 inch. The 6 inch was supposed to have her initials in cursive and I specifically asked for the initials to be large so that there wouldn’t be tiny little initials in the middle of a large empty space. The guy on the phone said NO PROBLEM. So what did I get? I got 3 tiny little initials in the middle of a large space and the initials were in Block Font, not Cursive.
The second cake I ordered was the «Petals and Pearls» cake they advertise. The color advertised is a Tiffany Green/Robin’s Egg shade. What did I get? A baby blue!!! Being as how everything at my kid’s party was Aqua, the baby blue did not match anything. I was so flipping upset because I picked this cake up at Noon and her party started at 3pm.
When I told the shift manager girl about everything I was upset about, she called her boss who is apparently the owner. He told her to give me $ 3 off.
$ 3.00!!! For a $ 60 custom cake order that they got wrong on multiple levels, they offered me a $ 3 discount. Unbelievable!
Then the shift manager tried to give me some retarded excuse for them not being able to match the color exactly to what is in the catalogue.
A dumb ass excuse from a 17 year old is one thing but a $ 3 discount offered by the franchise owner is completely unacceptable.

I come here once in a while whenever I crave for ice cream. Coz sometimes I have this cravings worse than a pregnant woman and please don’t make me elaborate it further. I always just get a small cup and that’s enough to do me justice for the day. Always makes me wanna go hmmm… oohhh…every time!
A block and ½ away from my office and there’s no line, no pushing any time of day. Every scoop is like an orgasmic feeling like a volcano erupted with joy and pleasure. Hmm. hmm! Will always help you go through your Friday. Oh yah free parking too!