Jim Ellis Buick GMC Mall Of Georgia

Great facility, nice folks. The sales process was smooth and efficient. I got a fair price on a new Canyon truck, what a great vehicle. My salesperson, Craig Ebel, was a pleasure to work with, fair and honest, no pressure.

We found everything about your dealership to be positive… from the location, building facility, greeter at front desk to Don Wood, a fantastic person, to the service department. It was a joy to visit you and purchase a car. We were fortunate to get Don as our sales associate. Did I mention the low price we got and good trade in? Prior to visiting you I had been on your website which was awesome. You all have the ‘right stuff’ and have your act together. You had a great selection to choose from. We just think you are great. And, I LOVE my new SUV.

I have to say I am impressed with the level service the dealership has responded with. Jim Ellis (I was working with Mark) has made all these things happen for me once I started asking to speak directly with a manager. They reimbursed me for tires, order the part for the promised fix at the time of sale and the corrections to my warranty. At this point I am still not happy with the vehicle itself, but feel like the dealership will respond and take care of any further problems within reason.

Just purchased my first GMC after test driving the Canyon, Toyota Tacoma and Chevy Colorado. I originally thought I’d be buying the Tacoma but the GM products really surprised me and blew the Tacoma away in every aspect. Nathan Shaw was my salesperson and he did an outstanding job going over the Canyon with me. He was very knowledgeable about the product and very straight forward. Levi in financing was great as well. I’m getting some accessories added and I only hope the service department is as professional as the sales side of the operation. Thanks to Jim Ellis GMC for the very positive experience!

I brought my car for its first oil change. The service person at the counter was very courteous and the car was ready before the allotted time give when I brought in the car. I’m very satisfy with the service and will definitely bring it back to get serviced there.

The sales dept was great. We went there last week & tested 2 vehicles. No high pressure sales tactics were used & we loved that. We spent a week testing other brands & conducting heavy research into what we wanted. All other dealerships made us angry. We bought an Acadia today for the price we wanted & all of the options we wanted. Purchase time was a bit lengthy for paying cash, but that’s just a part of the process.
Our salesman was Michael Johnson. He did everything right in terms of proper sales, he was easy to work with and he made us feel comfortable with the process. I have always hated car buying, but I enjoyed it today.

What a great experience! I came in today to trade in my three week old GMC Sierra 1500. I wanted to upgrade to the 4×4. The whole staff was excellent! I had the opportunity to work with a couple of sales people. They both were great and knew what they were doing. I came in yesterday and 1^st meet with Ken Wang, he listened to me and tried finding another vehicle for me. It didn’t take long at all for me to realize this was the right place to be. Once I walked in to talk numbers and to meet the rest of the staff they showed great customer service. I left them working out numbers and came back today. Unfortunately Ken was not available today so I had the great pleasure to work with Marc Truhn. What a outstanding guy real down to earth and did not haggle me or try to beat me up with questions. He sat down and within 2hrs Jim Ellis put me into the right vehicle for the right price. I kinda ate a litlle of the price of the last new truck due to the fact i had just purchased it. The payments went up and of course the interest rate as well but they tried everything to get me back to square one. I ended up with a perfect 4×4. Ken also on his day off heard I purchased a vehicle even came in when he was not working to thank me. They honestly did an outstanding job. I really appreciate and will tell all of my friends and will use them in the future. Also I would like to mention some other great staff they also made me feel welcome and who helped out the process. Levi Lewis, who did an excellent job with financing was very quick and knew his stuff. Bryan Rudow, who helped me out with the deal and talked about some trails I will have to do soon, Richard Nourie who had a hand in the numbers as well. Thanks had a great experience!

Love this place! The service department rocks and they are always having monthly special! The environment is friendly and what a clean dealership. I highly recommend this place!

i don’t have any bad things to say about my car buying process with jim ellis. i started my journey with an online inquiry which was answered by shelton story. i was contacted by nathan nash and everything happened from there. he was informative and helpful and along with jorome duncan, they both helped take the stress level and fear away from making a big decision with purchasing a car. i am grateful to both gentlemen. mr eason was a pleasure to meet. thank you sir for your great service today and letting me drive home in my car. to all at jim ellis, you have a great team and keep up the good work. sincerely, ms. morris

I was fortunate to work with Richard Nourie of Jim Ellis Buick GMC in Buford for my car buying needs.
I sent in an inquiry form on a 2015 GMC Acadia, and Richard responded very promptly. From the very beginning, everything was handled the way that most people would want it to be done.
Richard and I figured out an agreeable time to look at the Acadia the following day, but from the very beginning, I had a great feeling about working with him since our philosophies on buying and selling are in line with each other. I told him that my wife and I don’t want to drag this out due to being motivated buyers. Richard was the same way: transparent, direct, and honest.
We test drove this vehicle and two others in the same vehicle segment. Richard knew from the beginning that we needed to do our «homework» and explore the other two vehicles to see which was the best fit for us. All he asked for was honest communication about where he and his offer stood.
After only one round of negotiation, my wife and I purchased our new Acadia from Richard. Yes, we bought the same day that we went in to test drive. The offer Richard and his managers made was fair, aggressive and what we wanted.
The entire process was excellent from start to finish. I would recommend anyone looking for a vehicle to go see Richard Nourie. He’s an excellent sales professional who will take great care of you, your family and your car-​buying needs!

Top notch service department! Robbie did a wonderful job with my repair, he kept me updated throughout the whole process on the status of the repair and the estimated cost was very accurate. I have used this dealership for a few repairs as well as regular maintenance and recall work, and they have never disappointed me. Great service!

My Experience:
We were pleased with our experience at your dealership. Our service adviser Wendy Farrar was courteous and competent. While we were promised a loaner there were none available. Wendy arranged that Enterprise pick us up and provide a rental at no cost to us. This was extremely important to us because our second vehicle is too small to transport our family to the various events that our grand children are involved in. Wendy also stepped up when we were informed that there would be a 380.00 charge for resurfacing our brake disc. I explained that the pulsation was present when we test drove the vehicle and I had mentioned it to our salesman on the test drive and was assured that the problem would be addressed on our first service visit. We paid for new brake pads, which I understand as brakes are a wear item, but felt that we shouldn’t be charged for the labor on the machine work. Wendy spoke with the manager and we were not charged for the labor. I worked in the service department as a technician for 15 years at Jaguar and 3 years at Lexus as well as operated my own Jaguar repair shop for 12 years, so I know what’s expected by customers and dealerships to provide great service. I feel your people served us well and represented your dealership in a professional manner. I wont say I look forward to our next visit, but I don’t dread it either.
After the visit… went on a trip to Orlando. While on the trip we got a message from OnStar that our oil was at only 3%. We JUST had it changed I hope. OnStar says its derived from an oil sensor in the engine. Dealer says the sensor was not reset. Not sure which is true. Will require anther trip to the dealer.

Got referred here by Larry Hecht of Hendrick Chevrolet.
Brad Vickers got me seen late in the afternoon, diagnosed & solved my problem in less than 30 minutes. Brad is a consummate professional & just a good guy.
I’ll be bringing my Sierra here exclusively for as long as I own it. I’m a GMC guy, so this is the beginning of a long relationship with Jim Ellis Buick GMC!

Service was done thru a new service rep for me .I have had a lot of work done over the years and can tell you Brad Vickers is top notch and worked with me to get not only the warranty recall repair work done that I came in for but was able to fix a couple issues I made him aware of and get it done while I was there and in a timely manner. This type of response is refreshing in the times of customer NO-​Service most places seem to have. He did a great job and you should be aware of it

Maybe the used car department is difficult, judging by the reviews, but we had a very pleasant experience buying a new Buick Encore. Our salesman, Craig Ebel, could not have been more accommodating or helpful He found the exact car we wanted for the price we wanted to pay. The whole process was done without the usual pressure to add services or to haggle. Really glad we hadn’t seen the negative reviews!

I was interested in a used Yukon they had. After agreeing on the price, I asked them to let me take it to my mechanic and have it inspected. They started playing the «we have 3 other people who want to buy it if you don’t» game, so I should have known to run away. They made me buy the car and gave me a 48 hour window to get it inspected and cancel the deal if I wanted. I guess they were hoping I wouldn’t get it inspected and be stuck with it.
I took the car to a dealer in my town and it was in TERRIBLE condition! The rack and pinion steering was bad, the drive shaft and rear dif were rusted so bad, metal was flaking off of them, the AC belt had a crack in it, and half the speakers in the car were blown! This was going to cost around $ 2K to fix without addressing the RUST under the car. My mechanic was so concerned, he actually made me come out and look at the car while it was on the lift.
When I went back to the dealer to tell them, they said they would be happy to cancel my contract and would just sell the car to someone else. Are you kidding me? At first the manager wouldn’t come out and talk to me, and when he finally did, he told me they wouldn’t do any special pricing on another car on the lot and I could «pay the price on the internet». Unbelievable — Well actually, since reading other reviews on Jim Ellis, I guess it’s very believable…
I would never do business with this company again. Remember — GET AN INSPECTION — it’s the best $ 120 investment you can make! I’ve posted a few pictures for people to see what they tried to sell as an «inspected» used car.
CAVEAT EMPTOR — LET THE BUYER BEWARE!

Worst place to buy a car. They are your typical sleazy car dealership that tries to lure in customers with what appears to be a good deal only to try and gauge you on everything else. Good luck to anyone who ever dares trying to buy a car from them.

My overall experience purchasing a car at Jim Ellis Buick GMC Mall of GA was TERRIBLE! I DO NOT recommend purchasing a car from there, especially through Lamar Love or Jerome Duncan. I have included an email that I was asked to write by the used car manager which summarizes my experience.
Tony,
Thank you for taking the time to speak with me about my experience purchasing my first car at Jim Ellis Buick GMC. Overall it was a very negative experience. I greatly appreciate your concern and would like to explain why it was a bad experience. After deciding to purchase the Nissan Rogue from your dealership on June 15^th, I planned to come back with my father to finish the paper work and pick up the car on June 17^th. Since I live well over an hour away from the dealership, I had spoken with Lamar Love, my salesman, and Jerome Duncan to confirm that the car would be checked, cleaned and ready to go when we arrived. They both informed me that it would be ready, but when my father and I looked over the car we noticed that there was no car jack, the front tires were completely bald, and it had not been cleaned well (there was an empty pack of cigarettes in the back even though it was claimed as a «nonsmoker car» on Auto Trader). Neither Lamar or Jerome followed through to ensure the car was taken care of, and showed no concern when I told them it wasn’t. In fact, all three times that I went to pick up the car, it was not ready, even though I called to confirm that is was each time. On June 17^th, after speaking at length with my father and I about the loan application, Jerome informed us that I was approved for the loan and it should have gone through within 3 – 4 days. He also said that I had to make the down payment that day so that the loan would go through, but I now know that was simply a lie to sell the car. After several calls not returned by Jerome for approximately a week, we began to work with Tina, who was very helpful. My father also contacted the used car sales manager who was also very helpful in moving the deal forward and getting Jerome to do his job. A large issue was the fact that I could not safely drive the car without purchasing two new front tires, but I did not want to purchase tires for a car that I did not yet own. After telling Tina my issue, she promptly helped me get two new front tires as well as a clean up. We finally got news from Jerome a week later that the loan was NOT approved and we made other arrangements with my father being the cosigner. While working out the logistics, we had to constantly stay in contact with Tina because we could not trust that Jerome would get what we needed done. He was impossible to get in contact with since he would not return calls, and would say he would do something but would not. For instance, I spoke with him about a week after the car deal was completed to confirm payment dates and to request an updated temporary tag since my original one expired on July 15^th. He told me that he would send it to me in the mail, but I never received it. I called back six days later and spoke with Shaday Mccain who was very helpful. Thanks to her, I received a temporary tag the next day. I would like to thank you, as well as Tina and Shaday for turning this bad experience around. If you have any further questions or concerns, please do not hesitate to call my father or I.
Thank You
After this email was sent, nothing changed. The manager Tony Russano did not follow through in seeing that my deal was finished like he claimed he would. Apparently Jerome Duncan had lost the copy of my fathers ID which we needed to receive a tag. I had to call to figure this out after the second temporary tag had expired. After several phone calls and another temporary tag, I have finally received my tag three months after I purchased the car. Thankfully I will never have to deal with them again.
HEED MY WARNING!

We get service for our car here. The place is clean and the consultants are friendly. No complaints. We’re confident in their work.

The personal attention, friendly yet professional behavior, making the financing process smooth are usually some top things that stick with a customer; and this goes for my experience at Jim Ellis as well. The staff was kind and very knowledgeable. I was highly satisfied and indeed surprised at vehicle purchasing made this comfortable.