We took our three year old granddaughter for the first time and it was a great experience. The staff were great! They are more than willing to explain the entire process to you and walk you through anything you need. She loves her bear!
Ley S.
Place rating: 4 Lawrenceville, GA
Always a fun experience for little ones, but they should honestly have someone walk you through the whole process. If you haven’t been there before, it can be kind of a confusing, ‘where do I go next’ type deal. If you go here be prepared to spend time, this is not a walk in, get out type things. It is a process. Overall, it’s kind of expensive, especially after you include the clothes and endless accessories they know your child will beg for on display around the store. Bears do last for just about forever though(:
Eileen S.
Place rating: 4 Mid Wilshire, Los Angeles, CA
I Took my son to build a bear for the first time this weekend. The staff was very helpful. It does seem like if the store can use a make over, it looks a little old.
Karie L.
Place rating: 4 Alpharetta, GA
We went to a 6 year olds birthday party here and the staff deserves an award. It takes a special kind of person to have a bunch of screaming kids running amuck throughout the store, and the entire staff was super friendly and nice and helpful. They explained everything to us and the kids, helped us make the best selections and have the patience of saints. the selection of animals and clothes was surprisingly large, and the prices weren’t ridiculous. I had never been in a build a bear before and didnt know what to expect, but i can def see making a stop here for christmas presents possibly :)
Apearl C.
Place rating: 4 Atlanta, GA
Considering they were busy and it was a Saturday, the staff was super friendly and helpful. We were asked several times by different employees if we needed help. Notified about their specials and were given suggestions of additional items. We did not have to wait long but a few minutes in line before being checked out.
Hope C.
Place rating: 5 Lawrenceville, GA
My daughter loves this place and so do all her friends.
Pris P.
Place rating: 2 Atlanta, GA
They have great products but their customer service is terrible. The people that work there have no clue on dealing with customers. I was in line to pay and as soon as I got to the counter the person walked away. Didn’t say anything and never came back. Then they had 2 people dealing with one return when others were waiting. Makes no sense.