Cook Moving Systems

Update: Once I set up my computerized sewing machine, I realized it wasn’t working. Repair guys said it had been dropped. Also, my Bose stereo system wasn’t working properly either. When it came back from the Bose service shop, the cause, they said, was ‘mishandling.’ I can only blame Cook Moving Company as they were both working fine before the move and haven’t worked since!

I have used Cook Moving Services for 4 moves and have recommended them to several friends and family for their moves. They have provided all of us with top quality service and I will continue to use them in the future.
Jeanette F.

The worst experience I’ve had with ANY company of ANY kind… I’ll leave it at that, wonder why I have to even give them 1 star, and let you make your own decision…

I wish I could give them a rating less than 0. Luckily, I did not avail their ‘Service’, but since I could not reply to their ‘follow up calls’, their representative Patrick McMahon
From some ‘Cook Moving Systems’ sent me a longggg (real long) mail calling me unprofessional, heartless etc. Wish they themselves learn some mannerism and professionalism.

BE AWARE! Today was my moving day… I was scheduled to move from Buffalo to Orlando. Six weeks ago Tom, the sales person, promised me that I would be the last load on the truck and the first one of, guaranteeing delivery within the first several days of my window (at this time, I am only able to take delivery within the first part of the window). When the crew arrived I was told the delivery would arrive on the last day of the window. Needless to say, I sent them off and have been calling around ever since. While I realize tat my window of availability is small, there is NO WAY this company should have made a promise they could not honor. I will be telling everyone I know NOT to trust these people. They appear reputable, clearly they ar way, ore concerned about sales than service!

I had a great experience. I moved from Buffalo, NY to New York City. None of my possessions were lost, stolen or broken. My movers were awesome. I had Jim and Russ. Jim was amazing! Such a nice guy! The movers were nice, courteous, efficient, fast and so helpful. They were on time. Never Late. I would recommend this company to anybody. I had a wonderful experience.

On the day of the move, the guys showed up an HOUR LATE. Really not cool. They were nice enough, but they were slow as hell. They charged by the hour, so my cynical/​probably correct side thinks that the dawdling was intentional. I mean, they painstakingly wrapped a crappy fiberboard cabinet in 5 layers of plastic. (However, they did not toss a plastic bag over our mattress, which most companies will do as a courtesy). I moved boxes myself, and a petite 32 year-​old woman hefting a bin of canned goods should not be lapping a «professional» mover carrying ONE solitary kitchen chair (they seriously carried each chair one by one — even I can safely carry two chairs at a time). I’ve used movers several times before, and never had it go so slowly, even when moving into a 3^rd floor walk-​up with a cramped spiral staircase.
Nothing got broken or chipped… but that’s kind of the point of hiring professional movers: they carefully and QUICKLY move your stuff without breaking it. We only hired them to move the furniture, not our boxes. It should not have taken 7 hours (yes, 7) for what was contained in our apartment. In the end, the $ 92/​hour was NOT worth it.
When I contacted them about this, I was told that since I wasn’t actually *charged* for the hour they were late, that they didn’t consider it a problem, and it was our fault the job took so long because we asked them to put some of our things in the attic.

Do. Not. Use. To. Move. Out. Of. Town.
I mean, sure — if you move to Colorado, and want to wait over a month for your stuff to arrive (12 days after the contracted last day of arrival), and are really looking forward to a filthy couch, filthy boxes, scratched and gouged and broken pieces of furniture… by all means, use this pathetic excuse for a moving company.
And although the sound byte below is quaint, I will spare Cook the embarrassment of stories of unanswered and unreturned phone calls, or posting the photos the local movers were compelled to take when they opened up the boxes. Oh, and Cook: next time you say you’re going to definitely bubble wrap all the belongings once you transport it from the house to the Buffalo center (before waiting two weeks to ship it — had your chance!) before shipping it all across the country, maybe you might want to actually, oh I don’t know: …do that.