Carubba Collision Buffalo

I had my bumper repaired after a car hit me while I was stopped at a traffic light. They exceeded my expectations. The staff was friendly and helpful. When I picked up my car it was in pristine condition. The car was detailed. I couldn’t ask for better service. The staff deserves alot of credit for their hard work. Kudos to you guys!

best collision shop! wouldn’t go anywhere else

After reading the reviews, I was a little skeptical about taking my «new-​ish» car to Carubba after I got into a small front-​end collision. I’ve never been in an accident where I’ve had to get my car repaired so this was an entirely new experience for me. But, after doing some research and got my estimate from my insurance company it seemed like the best option; let me tell you why. If your insurance doesn’t cover rental cars and your estimate is over $ 1000 in repairs, you get a FREE rental car from enterprise! Enterprise is right next door and they essentially hook you up with everything you need! Everyone I came in contact with was super friendly and even though it wasn’t something I particularly wanted to do, they made it the best experience possible for a shitty situation. No one likes getting into car accidents let alone having to go a week or more without their own car. Needless to say, after I dropped my car off, got my rental I was as happy as I could be in that situation. Carubba said that it would take about 2 weeks for the parts, labor and paint to be completed. They updated me along the way (but not in an overbearing way) and when it was ready (ahead of schedule) I happily picked it up. The girl walked me through and around what they repaired and it looked brand new! Even better, it looked BETTER than before my accident. I was super happy with the service and the work done. They even washed & detailed my car. So all in all it was a win-​win situation. I’d definitely consider taking my car back there in case I need any more body repairs and recommend to my friends.

I went in on Sat 3÷1÷14 to get an estimate. Jason was friendly and the estimate was completed quickly and my questions answered. We decided on bringing my car to be fixed on today 3÷3÷14. I decided to use Hertz because I hate Enterprise. We dicsussed me having bad experiences with them. Anyway I was told I would be able to drop off my car and Hertz would be there with the rental, great! I asked 3 times if I needed to do anything since I was using Hertz, I was told no. I was given the coverage amounts and told u don’t have to do anything. Great! Well I called Mon. 3÷3÷14 before going to let them know I was on my way and to ensure everything was taking care off. It wasn’t. I spoke with someone at the other office and they had no info other than my Sat. visit. I explained what happened since Sat. and she transfered me to Kelly at the Delaware office. Kelly couldn’t find any info regarding a rental. I explained to her all this was supposed to be taken care of. Kelly offered to call Hertz and she said she would call me back either way. She didn’t; matter of fact I called them back and spoke with Craig. He read Kelly’s notes saying I would set up the rental with Hertz. I told him that was incorrect. Craig offers to transfer me to Jason and I got Jason ‘s vmail. I hung up and called back. I got someone in the other office and was told the workers at the Delaware office was with customers. I asked if my insurance sent payment and she said not yet. I called my insurance company and canceled payment. They voided the check and I made an appointment with Schmidt’s.

Both my fiancée and I had to bring our cars into Carubba. She was side swiped and I was rear ended. All in the same week, believe it or not. While we brought our vehicles in at different times on different days, both of us had a wonderful experience.
We walked in, were greeted by personable, friendly, and able staff who, in moments, had our information pulled up and began the process. The insurance adjuster had an information booklet he gave to us with all the contact information and disclosures there for our records. The mechanics did a thorough walk around of the vehicle and explained the process.
The vehicle was fixed quickly and the repairs were done with expert precision. They washed and detailed the vehicle to boot!
I was in an accident earlier this year (also not my fault). My vehicle was not operable, so I had to go to a «non-​operable» repair shop which was not Carubba. While the shop, which will remain unnamed, did a good job, they were not nearly as friendly, thorough, or helpful in the process. It was very much a drop off and sign here experience at said shop. Carubba was beyond excellent.
While I hope neither my fiancée nor I are in an accident again, if we are, we are going back to Carubba! I made sure to personally call the manager to express our pleasure. God knows, if we weren’t happy, I would’ve called to complain, so it’s only fair :-)

Car accidents suck. Before late last month I had never been in one. Til one fateful afternoon when someone smashed into the side of my car.
It was an incredibly stressful event and I spent way too many minutes on the phone on hold and waiting to talk to people about everything. Luckily my insurance company rocks and helped me out as much as possible. They set up the tow of my sad, mangled car to this location of Carubba. The damage to my car was extensive (like, $ 6k) so I wasn’t sure how long my car would be in the shop.
I had enough foresight to get rental car coverage on my insurance plan, so I had wheels either way. Car was towed on Friday PM, heard about the estimate on Monday AM.
They called me. A lot. I kind of liked it, but hated it. They called when the car was in disassembly. Again when it was in paint. Another time as they assembled it. Jason left me a lot of voicemails. Yet somehow I missed the one on a Friday afternoon letting me know the car was ready. It was almost a week and a half early!
Went on a Monday night to get my baby. Easy return of my Enterprise rent-​a-​car too. My car had been parked waiting for me during the snowstorm on Friday night so they cleaned it off and warmed it up a bit for me. Too bad my car was SUPER empty on fuel and I had to stop at the closest station.
They took good care of me. Easy to work with since they’re the shop affiliated with my insurance. My car looks amazing– can’t tell there’s any damage. Too bad I’m so afraid of driving now! :(I do hope I won’t be using Carubba’s services anytime soon.

Cannot say enough good things about my experience at Carubba Collision. Someone pulled a hit and run on my car that totaled $ 1,600+ in damage so I was not a happy person. But the customer service at Carubba Collision made dealing with the situation as pleasant and painless as could be. My insurance company had an agent there to look over the damages and, when my insurance didn’t cover a rental car, Carubba Collision covered that cost and gave me one for the duration of my car being in the shop. They called me with regular updates about the status of my car and were very flexible about my particular situation (which was a bit complicated). Again, based on my experience, I cannot say enough good things and would give them 6 stars out of 5 if I could.

should have taken my collision repair to my dealer, who would have had this repair completed sooner, on time (or when promised), and where i know that customer service means something.
part took twice as long to order than initially promised (and they wanted me to leave my car sitting there in the shop while this delayed part was in transit over one week), as did the repair. no one ever outlined for me what was being done, nor the time sensitive schedule that it entailed. i was promised a two day fix for a simple bumper replacement, and it ended up being five days. in addition, dropping off and picking up your vehicle is a true nightmare, and will entail no less than an hour of your time, as the people working there do not seem to know which end is up, especially when there is more than one person waiting to be serviced
when these matters were politely brought to the attention of the staff, each and everyone seemed literally dumbfounded that i expected them to actually deliver what they said within the time frame they quoted. i cannot speak to the pricing structure of this repair shop, since this was a standard pay the deductible and the insurance covers the rest kind of case, HOWEVER, i will never make the Carubba Collision mistake again. i’ll stick to my dealership, where timely service and good customer relation skills are the norm.

Sadly I have more experience with this location than I care to admit. Lets just say a few times in the last 2 years. My front and rear bumpers must have magnets. Additionally, my passenger side window was the target last night, and my glove compartment was the prize for a direct hit.
This morning I called about 5 minutes after they opened hoping they would fit me in for glass repair. I was due to call them anyway, because my front bumper was scuffed in a parking lot last week. They took my car, and got me a loner and I was on my way in under an hour (including my drive there and a stop at Spot). The front bumper repair they were able to keep under my deductible.
In a few experiences, I have had NO complaints. I can’t speak for all locations, but I’d send anyone here.