Bison Iron & Step Inc

Short but terrible experience. We waited almost 2 weeks for salesman to come out for an estimate. According to his own instructions, no one had to be home and he’d leave a written quote. Instead, he chose to call the next morning at 7:30 am, but he still didn’t have a quote at that time. When I asked about upgrading the railings to vinyl, I was told it was «too expensive» and he didn’t even bother to include it in his verbal quote that followed in a voicemail. His attitude was not necessary and his suggestion of leaving gaps were ridiculous. When I asked about fixing these gaps that would be left after the install, I was told «I’m not a carpenter». I’m more than happy to do any carpentry work, but this was dealing with a gap between the cement foundation of the house and the steps. I was excited to use this company as I grew up riding the bike path that neighbors their building. Oh well, don’t waste your time with these guys. Now onto find a company that wants my money and will perform reasonable work.

YES!!! The install guys were here this am, exactly two weeks to the day from purchase. The initial estimate stated between two to six weeks for install. I am thrilled! These installers were efficient, neat and took less than an hour to remove, drill, concrete and install.
I am happy with the overall job. The railings are now up to code, 36″. They look a thousand times better than what I had and they are quality!