Avenue Pizza & Submarine Take Out

My husband and I ordered a sub for ourselves, and a chicken parmigian dinner (came with a side of spaghetti) for our two kids. The sub was good. Not great, but good. The chicken, however, was rubbery, chewy, and completely inedible. I know, I should have known not to order a chicken parmigian dinner from a corner pizza place. I was aware that there was a chance that it wouldn’t be good, but I really could have never imagined how bad it could be. The spaghetti was fine, but the «bread and butter» that came with it was a piece of sub roll, with some vaguely buttery substance sparsely spread on it. 2 generous stars for the decent sub.

Great pizza, great service. I’ve now ordered pizza to go twice, it was amazing the 1^st time and pretty good the 2^nd time. Both times the person working the counter was pleasant and helpful. Not sure of their names, but the man cooking the pizza and working the counter made the better pizza vs the woman. Haven’t had menus available for a few weeks now. Said they should have been in earlier this week. Really not sure why it would ever take that long, could just go copy some at Kinkos! Glad this pizza place is in close proximity to my house. Will go back.

Ordered the pizza two hours before close. Ordered cheese and mushroom only. Paid $ 18.00 for a large and a 20 once Coke. Saw the sign and they had a monthly special, large pizza and two liter $ 13.99. Didnt close for another hour ½ and it was obvious looked they were all going home. Took home pizza and it was cold and the mushrooms were not even cooked on to the pizza. Crust was perfect but cold!!! Basically they took a already made cheese pizza and threw mushrooms on it!!! Never again the quality was down hill.

General Franco, after fleeing Spain, came to Buffalo and opened his own Pizza joint, which much like his Spanish conquistadores, became a serialized chain taking over rival businesses and spreading across the region like a bush fire (but not like Bush, because firstly, the political Bushes are long gone thank goodness, secondly, the band Bush isn’t really having hits anymore, and thirdly, that other Bush is becoming more and more scarce these days too, particularly in Brazil, the USA, and, er, Spain. Which brings me back to…) Franco’s!
This is what I call the «middle Francos». The one in Amherst on NFB is awful. The one on Eggert is absolutely amazing. This one is somewhere in the middle. Some of the employees have had bad attitudes with me but the food has always been good. However they lose a mark because they said on the phone that they had pizza slices, and when I got there 15 minutes later they said they didn’t, and hadn’t had any for awhile. The girl who works here is lovely but the guys are really not. Or at least the ones I’ve dealt with.
Buffalo actually has the best Pizza in the world — check my «best Pizza in the world» list to see all the best Buffalo pizza places, lots of my choices are Buffalo based.
Edit: I am an idiot. It’s not a Franco’s… it’s an Avenue. But I don’t want to ruin my awesome Franco jokes so I’m leaving it as is. It’s still a review for the same place though. Even if I thought it was a Franco’s! Lol.

I’ve been here a number of times over the years and sadly it seems like every time they improve one aspect of their business they go down hill in another. The food is okay in pricing ($ 14 for two 12″ hot subs and a 2 liter of soda, $ 2+ for a 12″ garlic bread, etc) but the quality varies greatly from visit to visit — ranging from blah to delicious over the years depending on the staff and the day of the week. Any of the «parm» subs (eggplant, chicken, etc) tend to be so greasy it’s not just staining the bag, it’s dripping through (like the one I got yesterday). The interior has been improved since my last visit — new paint, some hanging plants, etc — and was overall brighter and less dingy, but its still the same rickety worn out tables and the kitchen, which you can see into, looks… well awful. Like it needs a serious overhaul and powerwash. It’s not that the area they are prepping your food on isn’t clean, it’s just that the same décor has been in there FOREVER — super discolored ceiling, ultra blackened exhaust vent, flourescent lights with yellowed covers, etc. Service is up and down too, ranging from just nice enough to be passable to an «order your sh+t and get out of my face» type of demeanor. To top it all off the awful stretched-​fabric awning that has been their signage for lord knows how long was damaged in a windstorm LAST winter and hasn’t had a single thing done to it. It’s ripped half off and wadded up around the frame it’s supposed to be connected to. I expect better in general, but especially in area where business is booming and the houses are drawing in $ 80−100k.
Do an overhaul, especially to the kitchen, work on the customer service and definitely freshen up the food. You used to serve the best eggplant parm sub in town, in the worst dining room, and now you have an okay dining room and a just okay, acne-​causing oily sub. Frowny face.

Poor customer service. The food was not good at all I promise you this no matter how good the deal is it’s not worth it.