Assurance Heating & Air Conditioning, Inc.

I own a business in Naperville, IL and had them out to do maintenance on my 3 units. The technician did a great job and was very friendly. He had me sign an invoice and said they would bill me later. The invoice I signed was for $ 292.50. When the bill came it was for $ 502.75. They charged me for 3 ¼ hours of labor instead of 1 ½ which it really was. I am lucky I personally do all of the billing at my business and noticed the discrepancy. If I had a billing department they may not have known any different and paid the big overcharge. I called and they did fix it but again are they doing this to other companies and getting large over payments? I don’t know…

Great service! Called about 8:30 am and had a service technician by 10:00 am. He diagnosed the problem and called main office who sent another technician with needed parts and work was completed and problem solved by 12:30 pm. Great team work by management, dispatch, parts and service technicians. Thank you!

Assume and Trustworthy!
I have used Assurance many times but recently I was called out of town during a scheduled appointment. Instead of cancelling last minute I decided to give Assurance the garage access code.
In my haste of leaving for my trip I left out a very large sum of cash without knowing it. While on my trip that day I received a call from the owner telling me his men found money while working on my system. He assured me that the money was all there and in the same place. When I returned the next day I was relieved to find every dollar there.
It was over $ 10,000.00 that could of easily disappeared.
Not only does Assurance do great work they are the most trustworthy service I have ever used!
Thank you Assurance you are the BEST!
Elia G.

I had to call a heating Company out to my house last week at around 10 pm. It was 5° out and very cold in my house. I called a couple different companies no one got back to me. I had a friend recommend me a heating company. They gave me Assurances phone number. A technician named Jeff called me back and arranged to get to my house within an hour. He was very polite and was able to get my heat back running. He Installed the new circuitboard in my furnace. The bill was high but reasonable considering it was after 12AM by the time it was finished.

We used Assurance for our business to install a new furnace and air conditioner. The staff was very friendly and accommodating. The installers were very professional and did the work in a timely manner. I would definitely recommend, we are very satisfied.

I have used Assurance for over 20 years and it is, by far, the best HVAC service company in Chicago. They arrive when scheduled, explain the root cause of the problem, and give options.

My office heat stopped working and when the Assurance tech (Joe) showed up, he instantly proclaimed that «the heat exchanger has cracks» and that I would need to replace the whole system for the price of $ 3400. It took him less than 30min to complete the appointment, after which he produced a bill reflecting charges for an hour and a half. After debate, the bill was scaled down to one hour’s charge. The whole exchange didn’t feel right, so I called another Heating repair company next day. They instantly saw that the problem was a simple matter of a leaking seal, which was fixed in 15 minutes.
My heating system has worked fine since then.
It seems that Assurance Heating has a policy of taking advantage of clients and swindling them with unnecessary and expensive repairs, and padding their billable time on service calls. When I called the company and complained to their representative (Harvey), he admitted the «mistake», but refused to return the money.
Please beware and stay away from Assurance Heating!!!

Poor customer service. I called on a Saturday and asked someone to come out to check my furnace. They didn’t mention anything about time and a half or a charge for canceling. When the service man arrived I started asking questions about costs? He told me that he was charging time and a half and I told him I wouldn’t need the service then. After about two months later I received a bill in the mail for $ 150 for the service I declined. I never agreed to pay for a cancellation of service fee and therefore, this was a unilateral agreement. Moreover, I declined service on a mistake they made which was not telling me the fee. It seems like charging for things they don’t tell you about is a standard practice (see the post from Alex.).
Also, if you live in a high rise condo in the city I wouldn’t use Assurance because they also overcharge. I shopped around for a blown blower motor and they said that this would take 5 – 6 hours to replace. I used another company, TDH Heating and Cooling, and they fixed the motor in two hours at a $ 300 savings to Assurance. I plan on going to my condo board and management office to share my experience with this customer unfriendly company.

My trusty furnace stopped working, again. I called for service to be done on a Saturday, knowing I would be paying time-​and-​a-​half. Much to my bad luck, the company, again without disclosing, charged for repair technician travel time, which was from Gurnee IL (to the northside of Chicago). Part of me thinks the technician planned his day to maximize his daily income by zigzagging across Illinois. I had recommended repairs which I declined and went with another company.
The practice of charging for travel time without telling the customer is dubious. I’m done with Assurance.