All Home Lending

Because my son died 6 months ago and I needed to refinance my home I was already very stressed but I must admit this experience was superior. Although these folks were strangers to me and not recommended by a friend I somehow I felt supported. I particularly want to mention Greg Kiker, Troy Jones and Emma Valencia as being professional and always willing to answer any of the many questions I had throughout the process. Kudos to this team and thank you for helping me to help myself.
I would not hesitate to refer to All Home Lending.

The MOST HORRIFICALLY BAD LENDING EXPERIENCE I could imagine. If a half-​a-​million-​dollar loan is not enough to convince them to stay in touch, I don’t think anything is.
Keep in mind, this review is directed specifically at Eric Olsen.
Good Initial Meeting
======================
My wife and I were referred to Eric Olsen of All Home Lending from a trusted friend/​realtor. The initial meeting with Eric was very positive and we really liked Eric. We left the meeting ready to buy a house a year earlier than planned, but for good reasons. We were pre-​approved that day and off to search for our first home.
Shamefully, Embarrassingly Bad Communication
==========================================
IT WILL TAKE YOU WEEKS TO GET A RESPONSE FROM ERIC. LITERALLY.
Eric is next to impossible to get in contact with via phone, email or text after you’ve begun the process of getting a loan. He has called me ONCE during the process. We were never given a landline to call him at, only a cell, and most of the time it goes right to voicemail, which doesn’t matter because it probably won’t be heard anyway.
Define «tomorrow»
=========================
Eric simply doesn’t respond to emails. During our last 2 weeks of escrow, we have received 2 emails from him, both with promises of getting our loan documents «tomorrow». To Eric, tomorrow means «in the future», but it doesn’t have anything to do with the Gregorian calendar you are used to.
Complete Lack of Confidence
==================================
Yesterday (2 days before we are supposed to close escrow), after myself, my wife, our realtor and the escrow agent were unable to get ahold of Eric for an entire week, I was forced to physically confront him at his office. Keep in mind, he’s a former NFL player so this wasn’t the most comfortable thing to do.
During this confrontation, Eric gave me dozens of excuses as to why we didn’t have loan documents yet and why we couldn’t get ahold of him by any means.
Today, our escrow agent got the loan docs from Eric, but they had the wrong date on them, meaning we would have to sign them tomorrow and delay the close of escrow.
Conclusion
=================
I believe its safe to assume that All Home Lending will go out of business in the very near future. You simply can’t treat your customers as shitty as they have and stay in business for long.
We will be doing our best to reduce his commission on this sale as he has cause us far more work than he has helped us.

I’m so pleasantly surprised with Antonio. I was recommended to Antonio by a friend and at first I felt a little pressured to work with him since my friend was basically pushing me to use him, but boy was I happy she did! His professionalism and knowledge really surpassed all my expectations. He’s doesn’t beat around the bush, and tells you your options upfront. He made the process of getting a loan as smooth as possible. It was a pleasure working with Antonio and I would absolutely recommend him!