Pediatric Junction

I have three children (and I have a medical background). All see Dr. Lincoln, Courtney, or Lisa. One of my children is VERY special needs an therefore rather high maintenance. I have had to call them at 3 am on a Monday, to 10am while they’re in church and pull them out of service. I ALWAYS get a call back within minutes. While I wouldn’t wish my child’s issues on anyone, I would highly recommend this team of medical professionals. I’ve had to deal with some HORRIBLE military doctors, so finding comfort in a civilian practice has been nothing short of amazing. My youngest is more than a challenge and they never give up on him. He can be extremely ill and in the hospital and they work sooooo hard with his team of specialist to figure out what’s going on. When another doctor says no, or I don’t have time, they don’t accept that as an answer and mare sure my child gets the care he needs!!! I wouldn’t trade in this team (from the front desk to the MAs to the doctor) for any other place. I go to ARC myself and keep my children at PJ. It is their ‘home’ and I’m proud of all the hard work they do for my family. I couldn’t be happier with a pediatric team.

We love Dr. Lincoln and Pediatric Junction is great at getting same day appointments when necessary!

I’m very upset that Dr. Collins is leaving, and I’m left to find a new doctor for my kids after 5 years. I love this office and the staff is amazing. I am now searching for a new Dr. but they have still remained to go out their way for me. The staff is great and Dr. Lincoln is also great. I want to thank Melissa, Tammy and the rest of the staff for their excellent Customer Service. If I could give this office more than 5 stars I would.

Today we received a call that Dr. Karyn Collins is leaving Pediatric Junction. Because of that the child my wife and I are expecting in the next weeks now does not have a pediatrician because they no longer have room for new patients.
When we asked where Dr. Collins is going, in hopes of potentially following her to a new office if that is her plan, we were told that they did not have that information.
I certainly hope everything is alright with Dr. Collins, but from our perspective this is not a very professional approach by the office and pretty disappointing as we are trying to be ready for a new baby.

This medical home has been an amazing place for the many stages of healthcare that my family has gone through over the past 10 years. (3 boys… Now 14,16,18) We see Dr. Lincoln and as an RN myself I appreciate her «evidence based practice» approach to treatments. She keeps up to date on AAP recommendations. I applaud the strong primary care approach and education on preventative health and fitness. As the boys got older I loved that she unashamedly addressed the topics of drug use and sexual activity at their annual check ups. Healthcare in general can be a frustrating place to maneuver when your child is ill. I believe PJ does a good job of putting the needs of the kids first.

My son was born in February 2014. We (my husband and I) attended the new patient orientation December 2013. It was really informative and made us feel very comfortable.
We have since been a few times (newborn check, 1 week check, 1 month & 2 month). My son had his shots at his 2 month checkup and they do their best to make it quick and as painless as possible.
Dr. Lincoln is so awesome. At the 1 month checkup I had a mini breakdown (thank you new mommy hormones!). She comforted and reminded me that I am doing a great job and that he was a healthy happy baby.
We are due for our 4 month shots in a few weeks. My husband will be out of town for this one, so I’m sure I’ll be even more anxious but thanks to Dr. Lincoln and her team, I know we will be just fine!
Thankfully we haven’t had any major issues or late night calls, but I did call about two weeks ago and spoke with a nurse. My son started daycare and got his first cold. As a new mommy I wanted to make sure I was doing all I could to help him feel better, although honestly there isn’t much you can do for infant colds.:/ The nurse told me I was doing all I could but that if I still felt uncomfortable with how he was feeling, that I could bring him in. I love that even though a infant daycare cold isn’t anything major, they answered my questions in a friendly manner and made me feel like I wasn’t being rushed or irritating for asking such «silly» questions.
We love their office so far. The building is unique as it is an old house with creaky wood floors and all! We love Pediatric Junction and are so grateful for a first class peditricains office with the wonder and charm of small town Buda!

We were told to fill out the online form in order to set up an appointment but after reviewing the fact that we were «self-​pay» were denied an appointment. This says to me they price gouge the insurance providers.

We started off with Pediatric Junction when my son was born (Dr. Lincoln). My child was small as a baby and thus we were going down a road I never thought possible with his pediatrician. She scared us with information that our child was too small and not developing normally and that he would have to undergo tests to determine what was wrong. She also questioned our ability as parents (regarding his social developments… are we playing with him and interacting?) This frustrated both my husband and I and we immediately made the decision to seek another opinion. We are now with ARC and have been completely happy with our new pediatrician. By the way, there was nothing wrong with our son… he is healthy and happy! This Dr. needs to learn compassion and understanding and apply it to her bedside manner.

I really wanted to like this practice. We went through the application process while I was pregnant with our first child and loved the location, the old house, the Christian approach, etc. We were assigned to Dr. Lincoln but ended up seeing Dr. Collins at our appointment right after our daughter was born because Dr. Lincoln’s father was having surgery… no problem, the appointment was fine. Then we saw Dr. Lincoln a couple of times over the next few weeks.
Meanwhile, my milk supply came in completely, and breastfeeding became an absolute nightmare – my daughter was crying, choking and spitting up during feedings. We were both in tears during many feedings. Dr. Lincoln told me that it was acid reflux and prescribed Zantac. I eventually figured out through the La Leche League website that my daughter was literally choking on my milk because of forceful letdown and overproduction so I called PJ and talked to Dr. Lincoln’s nurse Courtney. I tried to explain to her that what my daughter was spitting up was fresh breastmilk, that it was never getting down to her stomach, not curded like acid reflux spit up, and told her the ridiculous amount of milk I could pump in 5 minutes (2 – 3 times what most women can pump in 15 min), etc. She wouldn’t listen to what I was saying and said «we can prescribe a stronger antacid.» It became obvious that she knew very little about breastfeeding so I asked if they could refer me to a lactation consultant. (I had already called the hospital we delivered at and left a message asking for one of theirs to call me but I think it was too long after we had delivered for them to help me because they never called back.) The only lactation consultant Courtney could recommend was in North Austin, and I would have to make an appointment to go see her… that’s really helpful when I’m in Buda with a newborn, exhausted and drenched in breastmilk and having intense pregnancy/​childbirth-​related sacrum/​lower back pain that prevented me from driving for several months.
Thank goodness I got in touch with a lactation consultant through a friend of a friend who helped me over the phone to do strict block feeding for several weeks and get my supply under control (a very painful process). About a week into the block feeding, I was so miserable and depressed and ready to give up that I called PJ and talked to Dr. Collins because she was the doctor on call. She basically told me that overproduction wasn’t a problem and not to stop breastfeeding. It was obvious that she knew very little about overproduction issues.
I finally talked to my general practitioner (who sees all ages) about the issues we were having, and she said to just bring my daughter to her, so I did. I gave PJ one last chance when I called to cancel my daughter’s future appointments and tell them I was taking her to my GP because of the practice’s ridiculous approach to breastfeeding – don’t stop at all costs but we can’t help if you have issues – and
Courtney’s dismissal of what I told her. The receptionist put me on hold for a minute, then came back and said «Okay, your appointments are cancelled». If Dr. Lincoln cared about losing a patient, she would have called. We have been so much happier with my doctor and her nurse.

This will be a detailed review, so if you don’t want to read all of it, let me sum it up here:
We love Pediatric Junction so much that even if we moved away and had to drive an hour each way, passing hundreds of pediatric offices, we would keep going to Pediatric Junction.
Now, on to the review:
We were referred to the office by friends when my wife was 32 weeks pregnant with our first child. After viewing the website and hearing reviews from friends, we decided to look into the practice further. I called the office and talked with someone in the office for about ten minutes about their practice and immediately signed my child up. The office staff is very upfront about their vaccination policy, which I appreciate. For further information about what they believe (and what the scientific community believes), visit their website.
The day after my child was born, I called the office and set up an appointment for her. The office made sure to give me specific instructions on what to bring to the appointment. Very useful when everything you know about your life has just changed over the past 24 hours! They asked that we make an early morning appointment which is a great idea. Their reasoning is to get the healthy kids (especially newborns) in the office before they start seeing sick kids after 9am. They also have two separate waiting rooms, one for well children (which is closed off from the rest of the office), and one for sick kids.
Her first appointment was also our first trip out as a new family, so of course, it was frantic and we were almost late. The office staff understood and it was no problem. Everyone in the office and support staff was happy to see us and seemed to enjoy working there. The actual building is an old home that has been refurbished and gives a much different and refreshing atmosphere. We saw Dr. Lincoln and after examining our baby, spent about 20 minutes talking about their practice. She explained every part of the exam and gave us lots of good information. She also explained what to expect in the next year as far as visits and shots are concerned. Dr. Lincoln also was very clear about when to call her for questions and made us feel very comfortable about contacting her after hours if we needed to. As a medical provider myself (paramedic), I could tell that Dr. Lincoln had fantastic bedside manner, truly enjoyed patient teaching, and cared about us and our baby. This was very comforting and refreshing.
Since then, we have had several well visits and one sick visit. They have all exceeded my expectations. We have called the office after hours a few times. Whomever was on call was able to return our call within 10 – 15 minutes and had our medical records pulled up on their computer. We have also called for some quick advice during office hours. Every time we called, the nurse was able to call us back and give advice that did not involve us making an unnecessary appointment, which we are so thankful for.
We are so lucky to have found Pediatric Junction and would not go anywhere else.