Rocky Mountain Chimney Solutions

Rocky Mountain Chimney Solutions is one of the nicest most professional businesses that I have come across. I was recently in need of a chimney service. I call numerous places and most of them wanted $ 150 plus to come take a look. If work is needed they add it to the cost and if no work is needed see you later $ 150.
I called RMCS and scheduled a FREE appointment. The Doug from RMCS called 20 min before he was arriving to let me know he was on his way. He arrived on time (it wasn’t raining or snowing) but he took his shoes off before entered the house, without me asking! I mean if that is not a sign of respect for your property I don’t know what is.
I had a small crack on the outer wall of my chimney which concerned me. He told me that it was the house settling and that I didn’t need to worry. He did advise me that a cleaning would be a good idea since the chimney looked like it has had some use.
Two weeks later Raeann for from RMCS called to schedule the cleaning. Unfortunately, I lost my job the day before but let her know that once I found a job I would call back to schedule an appointment. She said great and thank you. Few days later she called back and said that she felt bad about my job situation and RMCS wanted us to have a safe house and offered to clean my chimney for FREE! What? What business does this deed of kindness these days? I was speechless I had never been exposed to such kindness from a business.
This is a wonderful business you can really trust. You will not be disappointed by giving them your business. Thank you RMCS!

Came same day, didn’t charge me anything for inspection and showed me how our inspector when we bought our house was wrong about things being broken/​dirty… Gave tips for building fire and was so helpful. It’s our first fireplace — he was very patient. HONEST and FRIENDLY and PROMPT. So thankful for these guys… Will definitely be calling them for chimney cleaning in the future. Thank you!

I will use these guys again! Seeing is believing! RMCS was able to show me my chimney flue as they inspected it. Doug not only educated me in our discussion but he used his scan tool to show me exactly what he was talking about. He showed me that I needed to have my chimney swept and then what it looked like when he was done. Doug also arrived ON TIME which was appreciated. I also wanted to use a CSIA certified technician and Doug is certified. His customer service was exceptional. There was no surprises in the pricing. The office staff was very helpful and responsive to my calls as well. My experience was great with RMCS and I will use them every year.

Would not recommend them to anyone who might need customer service. They might work for you if you don’t need to call them for any information that you need in a timely manner, but there are cheaper options.
I had an appointment with them this morning, I had told them my renter was going to be there and I would show up later to pay them and make sure everything was fine with it. But my son was extremely sick this morning, I didn’t want him to have to stop resting, or get my pregnant tenant or her young child sick. So I called the company before the appointment to see if I had to be there or if I could just pay them over the phone. After a hour of not getting a phone call back, I figured I better head over there so they wouldn’t be harassing her for the money. Finally 2 hours after I had first called them, they finally called me back when I was only a few miles away from the house to tell me their employee is probably not the house anymore.
I originally went with them because they cost more than the other company I was looking at. I figured I might get better customer service for paying more. Now I definitely wish I went with the cheaper company. Don’t make the same mistake as I did, I will never use this company for any other properties or recommend them to anyone I know.