Wm Henderson Plumbing Heating Cooling Services

You know what? They do a good job. If money is no object and you just want to be 1000% sure that they won’t screw it up, these are your guys. But, when I say that they are expensive, I mean, that is a huge understatement. Expect to pay like twice what you’d pay another firm. They’ll be there, and they’ll be polite and reliable and they will fix what’s wrong. But you will pay through the nose for it!

I’m very torn while writing this review. I have used this company 4 times, twice for my house, and twice for my rental property.
Pro’s:
*The customer service is fantastic! Everyone in the office is really nice and incredibly helpful.
*They were always able to get to my house or the rental the day of, which made us and our tenants very happy.
Cons:
*Expensive-​We had them replace our water heater. Now, we were told that this was a more expensive water heater, but we were given a baseline quote on the phone of $ 1350 (We knew this wasn’t exact, so we figured that it would probably cost us around $ 1500-​$ 1600 total, which we still found to be pretty expensive; however, since we had always had a good experience with this company, we decided to go for it.) When they came out, they told us that the gas valve wasn’t working and needed to be replace, but since the water heater was almost 10 years old, we should probably just replace it, which we agreed with. The new water heater, with labor cost over $ 2400, but since we bought their maintenance plan it ended up being $ 2325. While we didn’t want to pay it, we had no hot water, and did not want to wait, so we went with it. (If you check online, the water heater costs $ 1300…so basically we paid $ 1000 for labor, removal of the old, and installation and delivery of the new.)
*Second con-​when the plumber went out to our rental the first time, they had about 3 different issues that needed addressing. One issue he did not charge us for, as it was to clean out some debris from the inside of the faucet. Well, the same issue came up about a month later. We sent the plumber out there, and I asked the company to have him call me to let me know what was the matter with the faucet. (Had the debris become worse? Since there was more debris is there a bigger problem?) I never heard from him until he had left the property telling me how much we owed. We talked about this problem, and he said that if it happened again to call them. Not exactly ideal as we pay them well over $ 100 just to go out there, not including any new parts that may be needed. I really wish, as this is a rental, that he would have done what I asked, and called while he was there so that we could have figured why this kept happening.
So, while the customer service aspect is really great, be prepared to spend!

They are always are «go to». Ray was fantastic as are all their guys. Highly recommend

From the phone call to set up an appointment to the diagnostics for my failing air conditioner, Henderson has been very accommodating and punctual. Tom was very professional, diagnosed my problem and worked to fix the problem within my very tight time frame. I appreciate his knowledge and efforts to educate me! Thank you!

Eric was very professional. He was pleasant and performed the annual A/​C inspection. Everything was good. I’ve used Henderson before, have no complaints and will certainly use them again.

We needed help with a leaking ceiling and Paul, the plumber and leak guru came by to help. He was so curteous and professional. He kept me informed all through the time he was there about what he was doing and how he was going about solving the problem. He found the source of the problem and helped fix the source of the leak. This business has come through with first rate service!

Rich and Ed at Wm Henderson are great guys, they came out and found the problem with my heater and went ‘over and beyond’ to ensure the heater was working correctly. Thanks a bunch and would certainly use them again
Brian

We’ve had trouble finding a responsive and reliable plumber, so called Henderson when our water heater stopped working. They have a receptionist who answers the phone and books appointments, so you don’t have to wait for a call back. They were able to send someone over that morning, who told us we needed a replacement, which seemed likely given the slow leak we found near the pilot. They offered a price to replace it immediately, and after a few calls to compare prices, we went them even though the price was slightly higher. The technician was very competent and explained the different options to us clearly, and we wanted to go with a business I felt would be reliable in case of emergencies. I highly recommend Henderson. You might pay a little more, but you’ll be getting excellent quality work.

Eric S was great. He was prompt and efficient. He explained what he was going to do when he gave the estimated cost which was reasonable. He then went over what he had done when he was finished.

We used Wm. Henderson for approximately 12 years. We have been very satisfied with their technicians and office personnel.

Eric came out to service our older AC unit which had not been looked at for many years. Professional service all around from arriving on time to a clear explanation of what he saw and recommendations and options. I’ll continue to use Wm Henderson and request Eric for my HVAC needs!

Have been using Wm Henderson for 5+ years and have never been disappointed. They installed a heater for us during a winter snow storm and a water heater. Haven’t had any trouble and we use their maintenance service for HVAC. Prices are fair and in line with all of the other vendors locally.

Eric S. from Wm Henderson was so responsive and knowledgable. Service was prompt and efficient. Thank you!

Steve K. came to my home today to discuss water softeners and de-​chlorinators.
He was very friendly, courteous and knowledgeable. He spent a good bit of time with me and explained the systems thoroughly to me. I will possibly have this work done, and I have confidence that Steve would do a great job!

Have been using this company for heating issues with my last rental home (Wynnewood area) and now my current home (Media area). They are really wonderful. They bring out their guys fast and on time. All of the guys that have come are very helpful, knowledgeable and spend the time to teach you what’s going on. Their prices may be a bit more expensive than a smaller company but in exchange you get emergency services on top. We called one time in the dead of winter with no heat on a Sunday at 7:30 and there was someone over by 8a. One of the technicians saw that I had children and after he was done with the job, left a couple coloring books for them too! … which says nothing regarding how they are about how good of a job they do but it just shows that they’re thoughtful people in general.

Professional, neat, instructive

Tim T. has been to our house several times over the past 2 weeks or so. He has been very professional and has done a great job. Our basement is accessed through a crazy trap door in the kitchen floor (old house). Tim never complained about the many trips up and down the hatch, and the conditions in the low-​ceilinged, dirt and stone basement.
Tim was very helpful in explaining what he did to remedy the situation. He even noticed that our boiler had a leak in it, which we had to repair. Tim and another worker also had to take out an old water heater and carry it up through our narrow trap door, and bring in the new one. Ours is not an easy basement to work in, but Tim has done a great job.
We’ve had excellent service from this company, and Tim is the latest example.

We live in a condo and woke up on the Saturday of Memorial Day weekend to find our tubs and toilets full of sewage. We called Henderson Plumbing and then sent out Stephen, who was exceptionally professional and supportive. He encouraged us to contact our condo association to see if they would cover the bill given that the problem was outside of our unit and not the result of our actions. We had already dismissed the idea because we had had plumbing issues previously and had been told that it was our problem to address. Thanks to Stephen’s advice, we called and the bill was covered by the condo association — didn’t cost us a dime! He was also super careful in our small space as he worked to ensure that there was as little mess as possible. It’s that extra level of caring that makes this company one that we will go back to if the need arises again!