Excellent funeral home that provides superb service. Staff is extremely friendly and caters to the needs of the family during difficult times. Beautiful, custom-tailored service. HADABSOLUTELYNOPROBLEMSORCOMPLAINTS! Definitely recommend their services.
Melissa G.
Place rating: 1 Austin, TX
A family member passed away and the funeral was pre-paid. Since we could not attend, due to illness, we called the evening before the service to inquire about the live stream. The Director assured me that all was fine. We could attend remotely about 5 minutes prior to the service. The morning of the service, the funeral webcam was still not working. I called the funeral home. A woman abruptly put me on hold for several minutes only to keep coming back and saying to hold. Her tone felt very cold and disinterested to me. The Director came on the phone and informed me that there was a weather event and the live stream would not work. He then said that he told our family members this information and that they should have Skype’d or FaceTime’d us into the service. It felt to me that the Director was passing the responsibility onto the grieving family. In my opinion, it is not the grieving family’s responsibility to handle or cover for these types of issues. This is exactly why I called the night before. The equipment should have been tested and fixed prior to the first service of the day. It is my opinion that the funeral place did not take responsibility nor show compassion towards the fact that we missed an extremely important event in our lives. Saying goodbye to a loved one is important and how many individuals find closure.
Harriett T.
Place rating: 1 Vincentown, NJ
ONLYINITFORTHEMONEY !!! Our Mother had a pre-planned/pre-paid funeral using Joseph Levine and Sons. Because it was a pre-paid funeral Mr. Joseph Levine was totally disinterested in any of the new requests we had for our Mother’s funeral. We were perfectly willing to pay extra for these services but Mr. Levine acted like he was doing us a big favor. His pompous and condescending attitude toward our family was completely jarring as we tried to deal with the death of our Mother. His attitude reflects the fact that he has clearly been in the funeral business too long and has lost the«personal» touch-provided he ever had one! The funeral was pre-paid – our family was a «number» to him and he was quite anxious to move us along – and get out Mother’s funeral over with.