Top Priority Moving and Storage

Scam.

I shipped my stuff from Jersey City, NJ to San Mateo, CA on June 19 contact states be delivered up to 28 days. I am now going to Sept and still haven’t received my belonging. I got charged an additional 325 for 4 box and long carry. I had to scrabble to get cash since that all they take. I called the office to inquire about my shipment in July. Tammy said it will be an extra week because of the holidays. I called back 2 weeks later and was told that the computer is down. I told them to leave me a message about the status. It is now Aug 26 and i still haven’t hear anything. I already filed a report with better business. I will file an insurance claim and also more police report for my stolen items

To make a long story short it’s a SCAM. This is not a real company. I’m to blame for procrastinating but they’re just bad human beings.
In my case they didn’t show up at all, and then the next day told me they wouldn’t refund my deposit. The woman on the phone didn’t have a logical explanation, or an apology, she just said «deposits are non-​refundable.» I was left waiting to move my stuff and did it myself the following day with a rented truck.
I had to get my bank involved to get MY money back.
Also, please note that the positive reviews on here are fake and written by them. The same name that gives a glowing review is used elsewhere.
Thanks and good luck moving.

WARNING! DO NOT EVER USE THIS COMPANY!!! I have moved around the country for work every two years and this was easily the worst moving company I have ever experienced. First, the company gave me a quote to earn my business and when the movers showed up, they charged me more than twice what they quoted me, even though, I actually had less belongings than I originally told them. On that same day, they actually packed my keys in a box and loaded the truck and I was forced to have my car towed to a dealership to get new keys made.
Furthermore, the owner, Frank, assured me that my belongings would be delivered within 5 – 7 business days. After a week, I called the company every day and left messages, requesting a status of my move. Frank and the co-​owner David, NEVER called me back when they said that they would. They never gave me an honest answer when I asked when my stuff would be delivered. They actually had a secretary give me the number of the driver, who also never called to tell me when my stuff would be delivered. I contacted the driver, who lied to me for two days as to when he would arrive. I waited in an empty apartment for days until the driver showed up at my door at 1:30AM!!!
To top it off, I had multiple items broken, a box that was marked ‘Fragile,’ was completely crushed and torn apart, and holes were torn in to my mattress. That’s not to mention all of the items that they stole from me and never delivered, including a mountain bike, tools, a cabinet, just to name a few.
Top Priority Movers are liars and thieves. Please do not make the same mistake I did by using this horrible company.

Worst moving company I’ve ever dealt with. When I booked I asked how long until my stuff arrives in Florida. They told me 3 – 5 business days. Now 2 weeks later my stuff is still not here, can’t get in touch with them and when I do, they say they will call the driver and call me back. They never make an effort to contact the driver nor do they trytto call you back. They will say whatever it takes to get your business then they will not deliver.

I have moved several times in the last 8 years. This was by far the worst moving experience of my life.
They quoted us at approximately $ 1,900 for our move from NJ to TX. We had a small two bedroom apartment and not a lot of furniture. The quote was based on cubic feet.
The movers arrived 5 hours late on the pick up day. They said the truck wouldn’t start. This caused us to lose $ 130 from our hotel booking that evening, because we couldn’t leave on time. I called the customer service rep and told her the situation, and asked for some kind of discount to cover this loss that was incurred on our end due to their poor service. She said that the owner (Dave) would contact me. He has not.
They loaded up all of our belongings and furniture and then the new cost was $ 4,400. I knew this was a scam, but what was I to do? They had all of our stuff in the truck already. I chose not to fight this one.
Fast forward. We are now in our new home in Texas. We called customer service to ask when our belongings would arrive. They told us it would arrive «tomorrow». This was on Tuesday. They gave us the truck driver’s number and told us to call him to ask the specific time. My wife called him. His name was Jonathan. He was rude and obnoxious when my wife asked what time he would arrive tomorrow. He snapped back telling her he wouldn’t be there until Sunday and he didn’t know what customer service was talking about.
The truck arrives on Sunday.
The driver gets out to assess the path to the apartment. It is a short walk into the building. We have an elevator and our apartment is located about 30 – 40 feet from the elevator.
He immediately starts to tell us about all the extra fees that he has to charge us. He said (this is verbatim) «You expect me to carry up the elevator and all this way for free? You have to pay something extra.»
This time I fought it.
I got him to have his workers unload and bring eveything to our apartment without the extra fees. However he instructed his workers to bring our belongings up and leave it at the top of the elevator, and not bring it to our apartment.
At this point, my wife and I did most of the moving.
They broke and damaged several items. And paid no regard to anything labeled «Fragile».
And here is the finale. While the movers were bringing our things into our apartment. I took measurements of the space in the truck where our belongings were stored. It measured 8’3″(length), 5’9″(width), 10″(height). That’s a total of 475.2 cubic feet. The estimate was for $ 3.50 per cubic foot. The total cost should have been $ 1,663.20. They charged me $ 4,400.
This is an honest and accurate review of our experience with Top Priority Moving and Storage.
I have chosen not to call the owners and argue with them or attempt to get a refund. I think it is more effective for people to writ these types of reviews so other customers can learn who the bad companies are.
Do not use Top Priority Moving and Storage.
I’ve learned that most moving companies operate this way. They sucker you in on a low estimate. Then they jack the final costs once you are in a position where you can’t do anything (they have your belongings in their truck).
Go with a reputable company.