Solid Gold Towing

I had the worst experience of my life with solid gold towing. I had a simple problem which was a flat tire. When the guy came it took him 1 hour to get to me, with the worst attitude in the world. He tell me i don’t know how to the air jack under my 2009 Nissan Pathfinder. By the way yesterday 21 216 was one of the coldest day of the season, and i was in a bad area… He then wanted me to sign a bill, i looked at him and said for what you couldnt do nothing for me, you cant even fight a flat! The guy because not a man tell me «it’s not my problem you have a F**ked up car!» I told him how dare you talk to customers like that and he left!!! Please ladies and gentlemen when someone mentions solid gold «road butler» please beg for another company!!! Intercounty towing came right after and did the job great!

In the middle of winter I had the misfortune of a dead battery and the extra misfortune of roadside assistance sending these guys. I told the dispatcher My battery was dead and may not start at all — said I had tried to jump it they could try too but I prob need a tow. I had waited over an hour before Solid gold came. The guy in the tow truck then abandoned me after he Tried to jump it and failed. Said my battery was dead — yes we knew this. Then they left me in the cold and refused to tow me — time for him to do another nearby job. I was late to work and freezing and begged him to tow me and he told me I had to call my incident in as a separate event and they then quoted a wait time of another hour. Emergency roadside assistance means you undertake to help someone in an emergency and once you’ve agreed to that you don’t leave them until you’ve rendered assistance.

Don’t use these guys. I scheduled a tow at 7am. They arrive on time. I expected that my car would be delivered to the dealer by 7:30 to 8:00 am. I called the dealer and told them to expect the car. The dealer said they would call once it was received. I didn’t hear from the dealer so I called them a few times and each time they said the car had not been delivered. When I called the tow company the dispatcher had a nasty attitude as if I did something wrong for inquiring about my car. With a condescending tone he told me that the car would be delivered with in the hour and that’s all he knows. No explanation, no apology. The car was not delivered to the dealer until 2pm (6 hours later). Needless to say the dealer was not able to perform any work on my car. I wound up with no car on Friday night and Saturday morning because of this company.

Imagine waiting 2 hours for a tow only to be told by the driver that he would not help bring your motorcycle out of the garage. EVEN when told you have a heart condition! Welcome to my April 2013 nightmare.
It started with a road side assistance call to GEICO, who promptly assigned the call to Solid Gold Towing. I was given a 90 minute wait time. Yep, 90 minutes later, I’m on the phone with GEICO asking for an estimate of how much longer it would be.
I was told another 30 minutes because the «motorcycle guy» was on his way. 30 minutes later «gold capped tooth» drives up. I advise him that the bike is in the garage and that I could help, but not move it myself. He smiled, and said «I ain’t gonna push no bike» I was stunned. I tried to explain the situation and he just smiled and said no. And then, without so much as an adiós, he put the truck in drive and drove off.
I can only imagine what he told his dispatcher by way of explaining why he didn’t do the job, but for the record… SOLD GOLD IS SOLID S_​_​T in my book. Be wary of calling them if you need help.
I rated them a one but it should be a ½ star.