Quest Diagnostics

Why even have the option of creating an appointment if they are completely ignored? Don’t dare ask about your appointment that was an hour ago after arriving 10 minutes early and waiting all that time because hey, we’re quest and we don’t give a shit.

Look no one loves coming here. The people that work here aren’t going to greet you all smiles and happy faces. It’s a lab where they draw blood from people who have ailments and drug tests. It’s as cheerful as the dmv. Give the staff a break! The ladies are nice, the waits are fairly short for a laboratory (under an hour) this isn’t dominos. It’s not walk in and walk out in 10 minutes or less. Facility has parking and a tv that has sound in the waiting room. Bring a book, iPhone, heck write a review. Occupy your time while waiting and it’ll be over before you know it.

This place is the worst! Terrible customer service! What is the point of going to the trouble to schedule an appointment online or via phone, if when you arrive everyone signs a book and are called in order of arrival regardless if one has scheduled an appointment?!
I waited over an hour to even be called, and when I asked when I may be called, the surly person just mentioned, «did you sign the book? You have to wait». I am tempted to change my insurance just so I will not have to deal with such professionalism!
When I was finally called in, I was finally delayed as the technician had to call Quest because she did not know how to enter the codes for the blood tests I was taking. Additionally, the cup I was given for my urine specimen was way to small, plus I had to pour it from that into a test tube which would be sent for analysis. Really?!
I will definitely complain to Quest Diagnostics about their practices!