Pooch & Kitty

We have three dogs and Phyllis has been great with them! She offers advice regarding training, food and vets and, unlike other walkers we have had in the past, I can tell she really cares about my dogs and that’s really the most important thing to me. She’s also super flexible and reasonably priced.

We are so grateful to have found pooch and kitty. We have a little mutt which is very rambunctious and our dig walker has infinite patience with her. Definitely recommend to anyone.

Phyllis has been incredible with our new puppy, not only feeding/​letter her out at appropriate times but has also been a source of great info on bringin up our new family member. I highly recommend her to help care for your pet of any age.

We used Pooch & Kitty for over three years. Most of that time our dog walked a few times a week with Scott, who was fantastic. Phyllis was very responsive to general questions we had about our dog’s diet and local vets. If we hadn’t moved out of town we would happily continue with Pooch & Kitty. They will be hard to replace!

I was very hesitant to allow someone to not only come into my apartment but actually allow to take care of my 2 year old cat alone. After meeting Hannah during the meet and greet I instantly felt OK letting her watch Tex as well as coming into my apartment. She was there when she said she would and took pictures to send to me. I will be using the service again whenever I’m out of town!

We’ve used Pooch & Kitty regularly for the past 2+ years, and think Phyllis is great! Always punctual and responsible, as well as very sweet with our dog. Our pup LOVES her and wags enthusiastically when we see her around the neighborhood! We’d definitely recommend Phyllis, she is great with her clients.

Pooch, No Kitty. I wrote to this company looking for a cat sitter including a couple of overnights, because based on their website, that is what they offer. Dog and Cat sitting, including meds and overnights. The response I received was: «Sorry, we’re not doing overnight for cats» — The response was so rushed and ill thought out that no one even signed the email. No explanation. No offer to help in any way regarding cat sitting without overnights. Basically ZERO customer service. Not remotely interested in my business. I am a reasonable person. I would understand if they took the time to actually compile an answer explaining why they no longer do the business they advertise they do. Pooch and Kitty is the name of the business. Kitty is one half of the business. Just offer an explanation, maybe a referral, or at the very least, sign your name. I come from a background that requires extremely high customer service, so this sort of thing baffles me.

This is by far and away the best cat service my wife and I have ever used. We have had both Phyllis and Catherine look after our beloved Henri, and they both have been absolutely fantastic. After having some horrible experiences with unresponsive and inattentive cat sitters, going on vacation had become somewhat distressing. However, with Pooch and Kitty our cat is noticeably happier and calmer whenever we return. My biggest compliment for Pooch and Kitty is you can tell that they really love animals and love spending time with them. This is really reflected by how happy your pet is when you return. I cannot recommend this company enough!

We’ve used Nancy several times. She’s fantastic and will even send you photos and text updates on your pet while you’re away. Highly recommend.

I used Phyllis’ service for almost 2 yrs and was exceptionally pleased. Very responsive, flexible and reasonably priced.
And Shannon was the star! Leaving your pet for an extended period of time always makes you feel guilty and worried. But Shannon proactively sent detailed updates with photos most every day that conveyed a sincere affection for Wyly Bo. Instead of feeling like just some cat sitter was checking in on him, it honestly felt like a friend was watching him, which makes a huge difference. And dare I say Shannon became a friend over the ~year she took care of him. She’s the best!

We have used Pooch and Kitty a few times now and absolutely love Deb who takes care of our beloved kitten. However, we did get flack for a payment issue in which we made an honest mistake and were meant to feel like we were trying to cheat the owner out of money. After prompt responses back to emails, we were told the money was needed immediately and to therefore pay with paypal or cash can be picked up. Not sure why such the urgency but definitely did not leave a good taste in our mouths and will try other services.

My dog PITA is a (Pain In The Ass) when she is not walked. Phyllis took care of her like she was one of her own. I had a nice relaxed pooch when i got home. I had a glass of vino and enjoyed the rest of my night. THANK YOU.

We, our dog Lola included, are big fans of Phyllis!!! We have been using her dog walking service and love it. Phyllis is very passionate about caring for dogs and is a great source of information for Lola. I definitely recommend Phyllis and her team at Pooch and Kitty!

Been using these wonderful people since we got our first puppy. The owner was extremely knowledgeable and gave us some great advice. We both have crazy schedules and our shifts move around alot. They have NEVER refused a time change for us day of and our walker is AWESOME. I recommend these guys 100%.

I’ve gone to Phyllis twice for pet sitting for my two cats, and I’ve been very happy with the service. Phyllis hooked us up with Serra, who has been super-​communicative, easy-​going and great with the cats. We get email updates letting us know how the cats are doing and a full report at the end. Considering how spotty customer service is in NYC in general, the service at Pooch & Kitty is really fantastic. (And thus gets my first five-​star review!)

Phyllis has watched my two (über hyper) bengal boys on several extended work trips in the last few months. I hate leaving them, but I know she takes care of them as if they were her own. She emails and texts updates to me whenever I ask (and often when I haven’t because she knows I’m worrying!). She’s also sent along great advice on food, water fountains and weight info for my tubby guy.
I could not be happier and would recommend Phyllis to EVERYONE!

Pooch & Kitty is the perfect amount of service. Phyllis and her people give the care to my pet without giving me any extra headaches. She likes my pet and seems to enjoy the visits. I think everyone here has said it pretty well: I wouldn’t be as comfortable leaving my pet with anyone else.

As much as I don’t like to leave kitty while I’m away, I know that I can trust Phyllis to take good care of him. Phyllis even sent me text updates while I was out of town to set my mind at ease. I highly recommend this service to anyone wanting a kind and caring cat sitter!

I highly recommend Pooch & Kitty. I have relied on Phyllis twice for extended trips away from home, and I will continue to in the future. She takes excellent care of my two cats — one of whom was sick at the time and required extra attention and medication. If you have ever tried to find petsitting for an unwell pet (and I hope you ever have to) you know how stressful and hard is. But as soon as I met Phyllis, I knew I’d met someone I could count on.
She takes such good care of my guys, as much as she would for her own. And she sends lots of photos and updates, so I know things are fine back home. When I come back, the cats are relaxed and happy. I can really tell a difference. I feel very fortunate to have her here in the neighborhood.

Upon meeting Phyllis, I got such a great feeling about her. I could tell she really cared for people’s pets like her own. She is extremely knowledgeable about pet foods, pet health, and well-​being. When I went on vacation, I felt completely confident that my cats were in great care. Phyllis sent me a few texts and pictures of my kitties, even with play updates ! I returned home to a neat litter box and bowls, and very happy pets. They seemed really at ease when I walked in the door, which tells me they were comfortable and happy in my absence. I will not think twice about who to call for my sitting needs !