Norwegian Wood

BEWARE OF FRAUD!
This company is incredibly dishonest and I seriously doubt they actually know how to do anything above the quality of a rental. They talk a great talk but don’t actually do the work. Gadi the owner is a scam artist and lied about how many coats of polyurethane he had applied. Totally incompetent crew, they actually polyurethaned over dirt! He was hostile and it was a fight to get him to finish the job.

I am so happy with my floors I can’t even deal with it.
I was moving into an apartment with beautiful wood floors and I wanted to get them cleaned and polished. I was very nervous and protective about these floors — really wanted to make sure I got them done well. I’m also in a co-​op so they business had to be insured, lead paint certified and able to be approved by my coop’s management. I also needed to have the job done within 5 days of when I called so I could have it ready before I moved everything in!
After doing all possible research of techniques, methods and reading reviews, looking at professional affiliations, I chose Norwegian Wood. They were very responsive. I spoke to Sheila who got right back to me an hour after I called. They explained the process, send Eric to do an evaluation and estimate. Eric was also a total pleasure to deal with. He loved the floors too and described what needed to be done — even though I was jittery about putting a coating on the floors — they were so beautiful and shiny. We scheduled the work for 2 days away.
They were prompt, they did an impeccable, beautiful job. But when I saw the floors, the finish I chose wasn’t as I’d I wanted it to be. (I chose satin rather than semi-​gloss and, while it was beautifully done– it was just more matte than I wanted — I wanted the floors to be shiny and had gone back and forth over that decision with Eric). I called them at 6 PM. They got right back to me, and they came back the next day and redid the floors, and they came out exactly the way I wanted them, done and dried time for me to move in. They were total sweethearts to deal with as well as seriously great craftsman.

I recommend NW unreservedly. The work was performed exactly as described– on schedule and as priced; the people were responsive and helpful; and the floors are beautiful. I was anxious about beginning the project because of all the prep involved, and Gadi, the owner, made a second visit to my apartment to review the task and to answer my concerns. I felt that whatever came up would be taken care of, and it was. I wish more companies did business like this!

Extremely professional and excellent work.
The people at the office were responsive and flexible, the people doing the job were responsible and fast.
I appreciate that the estimate was extremely thorough, that I was provided options to ensure the aesthetics of the repairs, and that the work completed was beautifully done.
Highly recommend Norwegian Wood.

I could not be happy with their service. They were fast, on budget and on schedule and did a beautiful job of restoring my hardwood floors, including excellent craftsmanship repairing an intricate border in many rooms. Would highly recommend them and encourage others to use their service.

I can’t say enough good things about this company and the people who work there. They were great! On time, on budget and very generous.

Great experience all around! Norwegian Wood came to our new apartment, accurately assessed the work to be done, and completed the work on time and on budget.
They were a pleasure to deal with from the office staff to the workmen. Each day my team– and they were always the same guys– showed up on time and ready to work. They answered my questions thoughtfully and spent as much time as I needed discussing the new floor color.
Our floors also required some repair and replacement in some areas, and although our contractor felt that he could do the repair work, we left the whole job to the floor experts (After all, you wouldn’t call a plumber to install an electrical outlet!).
They worked seamlessly with my other contractors and I have recommended their work to others. Working with Norwegian Wood took a lot of pressure off during a complex renovation.

Initially I thought that the only solution to cheap, orange-​stained cabin-​grade floors was to paint them over with porch paint – something that covers the problem, but takes a lot of maintenance and wears poorly. Gedi at NW introduced me to a fuming finish by Rubio Monocoat. This finish reacts with the wood to grey it – and as a bonus wears well. William and his team did an amazing job fuming and sealing four floors of my dumbo townhouse. Highly recommended.

I was on a tight schedule; the closing date for my new place was 12/​18, and my old lease was up ¹⁄₁. This would be fine if the new place was move-​in ready, but there was a lot of work I wanted to do first and I wasn’t sure if I’d be able to do it all, especially with the holidays looming.
Initially, I wanted to get the floors sanded and redone, but I knew I couldn’t afford losing three days of apartment time. I contacted Norwegian Wood, asking if they had anything abbreviated that would clean up the floors. They suggested that I get them professionally cleaned, and then they’d add a coat of a cleaner and a coat of a sealer (I might be using the wrong terminology here, but you get the picture). It would put my apartment out of commission for 24 hours, but they could come in before my move-​in date so I agreed.
Now here is where they earned their extra star: my plan was to pull up the carpet in the bedroom myself before they came. I’ve done it before, but this carpet refused to come up! I went from box-​cutter to carpet knife, but nothing was getting this old rug up. I emailed Norwegian Wood the day before they were coming (a Sunday!) and asked if they could possibly pull up my rug on such short notice. They sent over what it would cost within an hour, and we were all set.
They did a fantastic job with my floors, and I couldn’t be happier. The bedroom floor under the rug was a little uneven (not their fault — there were a lot of nails in the floor, no wonder the rug was a pain to pull up!) and the extra coat makes all the difference in making the space look nice.
Oh, and my new super complimented me on my choice of flooring guys. He said they left nothing behind for him to clean up and that he would never have known they were there if he hadn’t seen them himself.
In short, I would highly recommend Norwegian Wood!

I have never had a worse experience. Gadi, the owner, came to see the unfortunate flooring that my contractor installed. He said he would absolutely be able to fix the swirl marks and chatter marks (wavelike patterns) all over my brand new white oak floor. He was confident and did not say there was any risk that it would not be significantly improved. Well the day came and Gadi’s team showed up, he convinced us to cut our floor, add a saddle in one area because the floor was «wet» and he wanted the stain to be perfect. We agreed, without knowing that he would then try to charge us an additional 900 for the delayed timing of that room and 250 for the saddle. We still went ahead wanting the beautiful floors he had promised. The stain was applied and we were extremely dismayed to see that the floor was left just as it had been before — full of swirl marks and chatter marks. Gadi refused to refund us in full. We lost time, money, an extra sanding of our brand new floor. He was shocked to see this result as well but still felt he was owed some money. I would NEVER recommend or use them. Any professional company would have immediately refunded in full after this experience.

Ever dealt with nightmarish incompetent contractors before? You won’t find any at Norwegian Wood! They’re top notch and totally professional.
We suffered water damage to parts of our floor. The initial contractor we hired to repair our floors botched up the job and actually damaged a greater area than we had before. Enter Norwegian Wood. They were able to refinish our floors and match the stain as close as possible to our 5-​year old oxidized floors. We were thrilled with the results! If only we had used them in the beginning, it would have saved us a lot of time, money and frustration to say the least.

I cannot actually comment on the work they do — but can comment on their service.
The woman above me recently flooded my apartment & warped a section of my pre-​war hardwood floors. The building’s floor guys replaced the section (under the co-​op rules, the building is responsible for floors) but it did not match AT ALL! And they told me they could not match it. I called Norwegian Wood who sent out someone to look at it the next day or day after (it was only a month ago but this incident has boggled my mind). The guy was incredibly honest & said that the best thing would be to replace the entire bedroom floor (which the building said they would do) rather than try and match it. He said they could try and match it by using different types of wood in the patch & that maybe it would match, but no promises. I appreciated their honesty!
And thus am sharing on Unilocal

I hired Norwegian Wood to do my floor refinishing. The work was high quality and I was very pleased with every aspect of my dealings with this company. The customer service was something I’ll always remember. Zuba was patient enough to listen to my concerns and answer all of my questions. I felt comfortable knowing I’ve made the right choice when I even got a follow up phone call to see how everything went and if I was happy. Can you believe that? Who does that anymore???