Mikey’s Hook Up

Service is more than 2x the cost at the Apple. Only use these guys as a last resort

unfriendly as fuck. I bought something and the dude left it behind the counter after I finished paying. I had to ask for the item and a bag to put it in. must be draining to sit behind a counter and talk shit all day. done with them and that store. It’s a matter of days before that location is a jamba juice anyways… BYE!
Mikey’s Jerk Off. I feel special getting his witty reply. Here’s an idea, less time on Unilocal seeing how fucked you are and more time helping the few customers you have before your closure.

This place is a joke. It’s confusing and extremely dirty. Seems like the people are much more focused on being hipster kings of the world, vs giving any sort of service. I brought in my computer which died after not taking the charge from the power cord (I think it was just the power cord gone bad) and was told without any diagnostic that it was probably the motherboard which would cost between $ 400-​$ 1700, and would cost $ 100 to diagnose and take 6 days. Meanwhile, there isn’t a person in the store, 4 employees standing around on their phones, one of them twirling around in a chair, no one doing anything. I’m not completely green technologically, and his claim was ridiculous to make, not based on anything and made me realize he had no idea what he was talking about. I politely left. I have zero faith in this place.

Yeah they helped me fix my mac book pro in under 20 minutes… I’ve had problems with my mac for years… plus they opened up 9AM!!!

WELL I will be happy to throw a 5 star review in here for this place. Came in, bought some stuff I needed, chatted w friendly employees, played ping pong. And I’m pretty into the responses to the neg reviews on here. Keep it up dudes

Mikeys is an institution.
Wonderful service.
I have brought all my apple products in for problems and they always slove them with a smile.
Cookies and a game of ping pong too…
Thanks Mikey!

The guys wouldn’t accept the Apple code which apple gave me to pay for the repairs, they continuously told me that my «vintage» 2008 MacBook Pro, which I purchased in 2009, required 3^rd party parts which Apple would not cover. The laptop stayed with them for a week when I got a call asking if I would like them to recycle my laptop to which I replied no. I picked it up the following day, took it to Tekserve and they are fixing it in one day, using the code Apple provided for the repairs at no cost to me, with no issues at all about parts or the repairs. One of the guys behind the counter at Mikey’s was particularly condescending and dismissive, which on top of everything else was incredibly frustrating.

Mikey himself helped me with a tuner my wife bought me a year ago from the store. Some fuses had blown and he fixed it in 10 minutes. Thank you Mikey for taking care of me. I will recommend you highly!!!

Nice, friendly and knowledgable staff. A variety of music accessories as well as computer accessories.

I bought an Apple TV from Mikey’s Hook Up. The guy who helped me was nice, and the whole experience was positive… but I’m kind of disappointed. I was hoping for a bad experience so I could read another one of Mikey’s funny responses to bad reviews. You let me down)-:

I’ve never been arrogantly scoffed at by an employee until my experience with Mikey’s Hook up. When I said I had trouble installing an older OS then Yosemite on my computer (which I had just purchased) the employee –literally– scoffed at me as if I was an idiot. Asked me if the disk was even in the computer… (Ass). He tried his hand at installing, didn’t know what he was doing, the install didn’t happen… I left feeling insulted and unhelped. Didn’t «know his shit», thought being mean might make it seem he did? Bad. No.
I took my computer to another place in the city. They were friendly and helpful. Yosemite is off my computer and the mac is flying now! That’s the good news! The snow leopard disk they sold me worked. The thunderbolt harddrive I bought with it, I returned the following day.

I love this place!!! Staff is always brilliant and well trained by the man himself. Mikey!

The guys at Mikey’s rock. I’ve been a few times to pick up a few small items, like Apple chargers or aux cables. The staff has always been very friendly and helpful. The prices are reasonable for most products, and they have a big enough selection for most of your hardware goods.
I recently came in to have my computer serviced after a key popped off my MacBook Air. I was in and out of the store in 10 minutes, and it only cost me $ 15 for the repair and the replacement key. (And would have been only $ 5 per key after that, good to know since I’m pretty much an expert at breaking my ish).
NOTE: If you want to return an item, bring an oatmeal cookie. No raisins. You’ve been warned.

This review is about customer service, since I didn’t actually have a repair done here. I went in this afternoon to get an estimate on a cracked screen on my mac book air. When I explained what had happened, the person I spoke with turned me right back around and recommended I go to the apple store and plead my case, since there had actually been no drop or break — I had simply touched the screen when opening the computer, somehow causing the lcd to be damaged. I am not very tech savvy and probably would have dropped $ 400+ on a repair if he had given me this suggestion. Many thanks, and I’ll definitely be back the next time I need a repair. Great customer service!

the hipster «I know my shit» thing is dumb /​especially when the employees are wrong (which is what happened on my recent purchase)
I just realized Mikey himself will respond to low star reviews, so I will be more specific!
I went in to buy an iPad, and I knew the specific model I wanted
The associate seemed surprised and replied «you know the new ones came out right?» I knew this and replied «I’m ok with what I want» and he decided to tell me the new iPad mini 3 had a faster processor, he was wrong and it’s cool, but what’s not cool is belittling your costumer
It was a little annoying, but not the end of the world, my main gripe is the «know your shit» attitude is the most pedestrian way to approach knowledge
Instead of it being a genuine «here’s some advice» it was a «you’re wrong and I’m right» situation (what was worse was that he was incorrect in his information)
You can be helpful without constantly trying to demonstrate your superiority in ‘iPads’
I want to support this small business, but staff attitude isn’t ‘let me help you’ it’s just typical electronic store employee inferiority complex
Full disclosure: after this I was asked to sign up for my purchase. I was peeved and just wanted my ipad and not give all of my personal information, which the employee insisted was a requirement. I left but quickly returned because whatever, even though these dudes are annoying I still wanted to purchase this.
(Written from my ‘newish’ iPad!)

When I brought my 2009 MBP that wasn’t turning on in for an inspection they told me that my logic board was fried and I should just scrap my computer. Flash forward 2 months, I plug in that same computer in and turn it on – wow it’s working again. Really glad I managed to stave off an upgrade for this long. Don’t trust these ‘experts’.

Very disappointing. First and last time I stop by. I went there to install an original copy of windows in an apple computer. They told me by email $ 40 to evaluate it.
So I got there carrying a 27′ iMac box. Pretty heavy btw. The first comment was that they couldn’t help me. After talking with one guy he checked the email they had sent me, and came back saying that the price was $ 200 + $ 100 backup + another copy of windows that they are selling for $ 100. They just do it if they sell the software apparently. Total $ 400, 10 TIMES MORE what they suggested at the beginning.

Quick honest guys, highly recommend them.
They fixed my mac within weeks and even cleaned it, looks brand new.

I don’t think I have enough time to write the full story of my last and final visit to M.H. I did have some good service initially, but when I finally couldn’t get over the entire experience and my dissatisfaction with my repair, I called and spoke to the manger, the call ended when I flatly said…
«It’s like when someone you used to sleep with texts you and wants to sleep over, but you aren’t into it, and its not even worth the handjob to let them sleep in your bed.»
Thats how I feel about the service I rec’d. I am sure it’s great to work in a place that is like hanging out in the basement of your best friend Darren’s super techie uncle — but in my experience and my experience only — I was not satisfied with my repair, with the customer service — -and well the hand job was lousy too.
UPDATE! I feel it needed to post a reply after I just read the posting from the owner of MH.
What you are recounting is ONLY half of my problem, and half of the story about the poor communication I rec’d from your staff during my multiple visits. I did, however, call your shop to explain to you personally via the phone my frustration — and was told you were with a client — -which I can only assume means playing ping pong, or selling a cable to a 24 year old who is wanting to project his new video art piece on the roof top of his N.10 and Berry loft.
YES, I was not in the 100% clear about the rate of the deposit or how it would be applied to my total costs, but to be 100% clear that is not why I was miffed with you initially. It was the service I got, when I questioned your employee, and attempted to explain my misunderstanding about this fee. He stared into space, and I am not kidding just kept repeating, «NOPE.» as I explained that I was confused about the policy. You were standing right there the entire time, and when you saw I was upset you said…“Did you need anything — -” and I said, «No, I just wanna leave.» Of course that’s upsetting — I misunderstood a policy — but then am not explained it, or even responded too by someone I am literally shelling out hundreds of dollars to.
I was ALSO given mis-​infomration from your staff about the costs of renting a laptop VS an I-​pad — -so who am I to know which information is correct, or which I understood correctly? In addition to that — -after you rented me the laptop… your staff continued to literally HOUND me to return it once my repair was done. While I would have loved to pick my laptop up within 5 minutes of it’s completion — I live in NYC and work in NYC, so I am not always available during your limited business hours. After repeated calls and emails, I asked if you would prefer me to messenger back the laptop since you had someone waiting for it? I did so at my own cost — -clearly the act of a bonkers client. I was NEVER told of at timeline on the rental or an urgency of it’s return when I took it out.
And finally — when I picked up my laptop and directly left the country for 31 days on business — –wait for it, wait for it, it failed to work properly. It had not been repaired properly. So, 31 days later, I returned to the US, went to the Apple store and explained everything from the beginning — -and my computer was fixed in 24 hours free of charge.
So I guess, the only reach around I’ll be giving — - Will be more of a high five when the kids department of Urban Outfitters, or even better a Pink Berry takes your spot on the block — and you are forced to take a full time position on Comedy Central — as clearly, you and your business are simply, well, a Joke. You should get your facts in order — unless your busy– ripping off other clients.

I’ve worked in the photo/​video industry for the last 7 years and have lived in Williamsburg longer. I am often in need of a random piece of gear. I want to like this place. I really, really do. I want to support a small, local business like this, but the inattentive, rude, and unknowledgeable staff turn me off every single time I come here. I want to give them my money, even knowing the product here is more expensive then it should be. I hate Adorama and B&H, and hate the trek to get there, but, after the way I’ve been disrespected as a client here time and time again, I’m happy to make my way to 18^th st or midtown.
Its really frustrating when I’ve used a product before, come in here and ask if they have it, and then be told it doesn’t exist. I’ve used it before! Don’t give me lip and act like I have no idea what I’m talking about. Another time, when asking for a product, I was asked to come back in a few hours since they would have to check in the basement. The place was empty and was staffed by multiple people. Just two of many examples.
Also, seems as if all the responses to unsatisfied customers by Mikey or whoever are hostile and rude. What a surprise.