Mavis Discount Tire

This place really sucks went in for tire change after buying tires online then up sold me for other services. Had them change my oil next day check engine like goes off the car saying they put in the wrong oil. They then took off code then it happened again went to my guy that changes my oil not only did they put in regular oil but they left all parts lose. The worst part about it was that a simple oil change cost me 500 to change and flush my engine. Stay away from these crooks

Today.
I received a great price on two front tires for my Mercedes over the phone from the 800 number
I agreed to the price and was informed to go over to the Utica ave shop to have them installed
I arrived at 9:55 !
At 1 pm. I inquired. And was informed my car would be next .
At 2:15. I asked for my keys back and left to use one of their competitors (I will gladly pay a higher rate)
During the week I bill by the hour, so I’m very time sensitive .
There is no way this business is making money (time is money). There is an issue with their time management !!!
During my stay in the shop (no television or anything to read). I heard from many customers who stated they had all been there for hours waiting .
I have never written a review prior to this visit to Mavis
I am so dissatisfied I had to post this !!!

It seemed that my attempt to schedule and order online my new tires was all for naught — I was a day late and my tires were still on a truck somewhere. This could have meant leaving disgruntled. But no, I left with amazing tires, having saved money, and a new found awareness of my car.
Russell took the time to explain everything to me and helped me make an intelligent decision — rather than my previous one made on price and a guess. He was amazing!

After placing this review I got an email from someone at Mavis corporate headquarters. They seemed genuinely concerned.
I also called their 800 # and complained and got a call back from the regional manager. He wanted to know what he could do to make things right. I didn’t want to push for too much, but I had declined the extended warranty because I couldn’t see myself going back to that location, so I asked if he could give me the warranty and he said yes.
I’m happy with Mavis, just not that location.

I dislike placing reviews, however, I couldn’t resisit for this one. I have never been more displeased with a business. I just got my new car tires installed in this place. First of all let me tell you that they are complete rip offs, I called them and asked about the fees and it was fairly decent. I decided to drive there and get my tires replaced. They make you sign a receipt at the end when your car is complete becusse they know if they show it to you before you start, you will drive right out of the place. They don’t tell you about the 60 $ labor fee they charge nor do they tell you they charge 10 $ to dispose the tires (keep in mind you can’t even take them with you even if you wanted to «due to the NY law» as they stated). In addition to all that they even charge another 60 $ as a sales fee for the tires ??? I never heard of that. Anyway long story short, tires supposed to cost me 135 a pop like they said but ended up to be about 170 each. I do NOT recoomend this shop to anyone. You are better of going to a local tire shop and buying tires there. This place is a rip off.!! Hope you guys take my advice and dismiss they place from your future purchases. If they had 0 stars I will give them 0, I feel rating them a 1 star is to high!

I normally don’t write reviews but this place is a definite exception since it was so bad. I wish I could give 0 stars. I, my husband and my four year old were driving this evening when we got a flat. We spotted this tire shop after driving around for awhile trying to find a tire shop. My husband went in and explained we had a flat and his family was in the car. The person working began to yell at my husband and say we are closed you have to leave. My husband tried to explain again that we had a little one in the car. He just continued to yell and tell us they were closed and we had to go somewhere else. The doors were not locked and people were sitting in a waiting area. I would never go there again. Word of advice there is a way to conduct your self in customer service. A simple we are sorry but we are closed but I can let you know we’re another tire shop would have been good enough. But to yell and scream was totally unprofessional. Next time lock your doors if you are closed. I am writing this while at another tire shop. I can’t believe people conduct business this way and have no compassion.

Very happy with the service to replace my brake pads. The pricing was fair and the shop manager, Bobby worked with me to give me the best price. He offered me several options and did not pressure me into going for the most expensive. The waiting room is comfortable and my car was ready in an hour. The mechanic did an excellent job.

Good regional chain auto shop, fair prices, professional staff and manager. No nonsense or upselling. Convenient weekend hours. Much better than some of the national chain places in Brooklyn.
Came in for an alignment and also had them try to diagnose a suspension noise. Everything checked out and despite being thorough they didn’t charge me for the extra effort. Bit of a wait on a busy Saturday afternoon but nothing unreasonable.

These guys are ok. They seem to work in a group on each car instead of working individually. Anyway it took me 2 hours to get my car they actually only spent 20 minutes to put 2 new tires on my car so I wouldn’t say the service is fast but they did the job

It was a sunday, I had a flat (and three well worn tires that I probably should have replaced months ago) and so my options were limited. I was kind of sad not to go to my regular mechanic but figured Mavis would be okay enough. What a pleasant surprise! The service was great, prices were reasonable (4 tires and an alignment for $ 503), and it moved quickly. Was out of there within an hour and a half or so. I’m taking off one star because of the slightly pushy sell on the tire protection (I had to say no like 10 times). All in all though: a great experience.

I forgot to mention. To make matters worse after waiting for 2 and a half hours to have one tire installed they called me after I left and wanted me to come back because he forgot to add the road hazard on that tire. Like I would return.

This place doesnt even deserve a single star, this place is a nightmare. Its called Discount tires for a reason. Cutting corners, bad service, rude and dirty employees, concealed by the most fake first impression that tricks you in the worst possible way. Let me start from the beginning. I have a LR2 (2008 land rover) that needed all four tires replaced. I got a great deal for 130 a tire from these guys and was instantly sold (they also tried to accommodate a decent turnaround time given a snow storm we had in the area). Little did i know I’m going to get new tires with the worst alignment of my life. I took the car thinking all is good (they aligned my car for an extra 79 $ and i was so excited for my car). O all was good except my mat was all muddy (i told myself well the weather is nasty) and i noticed a sticky nasty gross steering wheel (they didnt clean it after test driving i assume) and both i ignored and gave them the benefit of the doubt. Anyway… Took my car for a ride to notice a 10 degree slant on my steering wheel when going straight, the car dragging to the right when i straightened my steering wheel. What the hell. I call them (3 days after repair, i hadnt driven my car enough to notice this) and the guy said yes come within 2 months we’ll fix it in 20 minutes! I go back 3 days later since i dont think id ever want to drive a car with such a terribly angled steering wheel. Come back, obviously takes them more than 30 minutes… About 85 minutes, and i take my car. O and my mechanic was told by his manager to explain the tires and alignments, he did, very poorly, totally by force, manager walks in they start yelling and arguing. While i am waiting. I ask them to please stop so i can get going, and the mechanic gets my car out of the garage. He doesnt tell me anything doesnt tell me he wants to test drive nothing, i take the car thinking itll be all fixed. First of all it was nasty sticky on the steering wheel and i asked the mechanic for a wet cloth so i can clean it, he got all pissy as if its ok for it to be gross… Anyway i thought o well he was just yelled at so who cares lets go on with our lives. Thanked him and left. Started driving and guess what? My steering wheel was now at a 30 degree slant when i was driving straight, i was being pushed a great amount to the left when i kept my steering wheel straight, absolutely ridiculous, absurd. I go back in the shop furious mad and appalled. I take the manager for a ride so he can notice it, and he says he can fix it. I had no time. Anyway i go back later the same day since obviously i cannot drive with such a messed up alignment. Ive been here for an hour and 40 minutes. Now he tells me the outer tire rod is bent causing the problem, funny thing is he didnt notice this before? He told me he can fix it for me for a good price. Over my dead body. I am out of here. Dont cut corners its not worth it, this place has made me realize how bad cheap service can be. I wont come back i wont recommend it, and i doubt ill ever forgive them.

They take too long but helped when they could

Fast and good service! Takes less than an hour to balance 4 wheels and alignment for $ 120. $ 29.99 4 wheels balance and $ 79.99 alignment +TAX. See you guys next time!

These people these people. I brought my car to them for a simple tire rotation and balance check. What I got was a up sale power steering flush & brake fluid flush. I’ll go back I guess cause the service was pretty fast.

I visited the location for service in December 2012. I made an appointment online and picked out my new tires online. I went to drop off my car on the day of the appointment. The tires were exactly as stated and priced on the website.
The service manager, Eddie A., recommended a
tire balancing (cost me: $ 48 for all four 15″ rim tires), and a
wheel alignment (cost me: $ 79.99-$ 20 discount = $ 59.99).
I brought my own oil+filter for the oil change (labor cost me: $ 15) .
I asked for the free brake check & estimate (cost me: $ 0), but they did not find any problems.
The tire hazard warranty (by tread depth) was offered so I took it ($ 10 per tire, cost me $ 40).
They called me about 2 – 3 hours later and I came back to pick up the car. They left the unused oil bottles in my trunk. The tires have been fine from Dec. 2012 to now.
Overall service was direct and to the point. I would return for free tire rotations, brake checks, oil change, wheel alignment, tire balancing, and when I purchase my next set of tires.

1^st time here and I have to say very impressed. Was greeted by Murray who’s such a pleasant person to talk to. After my debacle yesterday at Bay Ridge Ford, coming here and getting my brakes and tire rotation done was such a pleasure. Definitely would come here again. Bay Ridge Ford could learn a thing or two about customer service from these guys.

Came here to buy new tires for a carry out. They had to order them for me, and it only took a day for them to arrive. Front desk staff were super helpful and patient explaining the options. Price was what was expected
I had come here like 6 years ago when I first got my car and they installed the tires that time, also a good experience and reasonably priced. The only reason I did not get them installed this time was I needed new rims and Mavis does not do wheels.

Quick fast and friendly service. Was in and out of this shop in under an hour. Make sure you make an appointment online before going though.