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This place is a joke. Don’t worry about an appointment because you’ll still wait 15+ minutes. Make sure you ask about your fee because they hire the slowest people they can find which increases the amount you pay. $ 300 they wanted for simple return and I had to tell the«tax professional» what forms he forgot to fill out and how to clear the errors with the tax application. Total scam. 1 ½ hours later I picked up my documents and walked out after hearing what they wanted me to pay. Do yourself a favor and do it online or find a friend who can do them.