Concept Day Spa

Crystal is absolutely amazing!!! Not only did she turn my dark brown hair into blonde but she told me to come a few days later to get more toner. She also did an oplex treatment, and left it on my hair for a few extra minutes. She truly goes above and beyond, she’s just a miracle worker.

I have been looking for a stylist to tame my curly hair since I moved to this neighborhood and I finally found it at this salon. The girls are friendly and sweet and I felt very comfortable from the time I stepped in. I’m not sure the girls name but she is in the first chair and has threaded my eyebrows before. Awesome threading btw! But she was able to handle my very kinky curly hair without overheating it. I am so glad I found a local spot to do my hair, eyebrows and they even do pedicures. Overall very pleased with this place.

This place is a shady business. They can sell you a card today and then change the policy regarding the expiration period of the card and there is nothing you can do. It is your responsibility to check their website and make sure that the policy is still the same as of at the time of the sale. Do not trust them, get a proof in writing and make them sign it.
I purchased prepaid card for facials during the spring special sale back in 2013 and had one left at the end of 2014. At the time of the sale their receptionist did not tell me anything about expiration date and I was believed that it was valid for the life time of the business. Also I was given a number instead of the card and was told that the number without the card was enough. I called them in November 2014 to verify that the number was still good and was told nothing about the expiration date, so I decided to give my last facial to someone as a Christmas present. When that person called them in January of 2015 to schedule an appointment, they said that it expired as of 12÷31÷14.
I called and spoke with the owner who promised to call me back and never did. The receptionist kept mumbling about their policies on website and the gift cards that they sell (I have never seen one). They acted like I came to their place and sold that prepaid number (not a card) to myself.
They do not keep record of their customers and have no idea who is their regular customer and who is not. It is hard for me to believe that after being their customer for at least three years they could put me through the frustrating experience of arguing with them on the phone for $ 50 which I have already paid. They blamed everything on their former employee and denied any responsibility. I will not recommend this place to anyone. Stay away from their gift cards.

I came in to totally change up my hair from brown to blonde… I showed a picture of what I want (not to light blond) after the bleaching and burning of my scalp… the color came out way more blond then I originally wanted (more like a platinum blond) which i was OK with. Fast forward around 2 months I came in for touch up of color all was well. I wish I was told before hand that I was getting a toner and other things cause I was charged for it. I don’t have a problem paying which I did without saying a word but it would’ve been nice to know in advance. Fast forward another almost two months. Came in again for touch up… This is when everything went down hill!!! I do not know what was put on my head but within the first 5 minutes it started burning like nothing ever before. I told Merve the «colorist» who basically looking back at it now didn’t know what she was doing said have a seat don’t worry about it that happens. She continued to cut others people hair and walk around the salon without so much as peeking at my hair to see whats going on or how the «color» was taking. This went on for about 45 minutes when i finally said get it out of my hear i don’t care anymore. My scalp was beyond burned with blisters that scabbed and i need antibacterial cream to treat. Some other stylist said «when you are done put oil on it might help» well the oil was put on BEFORE the toner which means half of the top of my head didn’t take was was spotty. I called to talk to the manager because when i left i was so over it and wanted to leave i just pain without saying a word, they were very aware of this issue and said «oh it happens a lot» they were very quick to refund the money when I asked but never again. I have had my hear bleached colored you name it and never has this happened before. Apparently, this is a very common occurrence for them. I spoke to other people on a few beauty groups i belong to and all have negative experiences. From color to cut. I continue with my light blond hair and dark roots and never have pain or blistering and the color looks spot on.

I came here after getting a bad hair cut somewhere else. The hair stylist Anastasia fixed my hair cut right up and made it very nice and even :) great place! I would definitely recommend especially for hair cuts !

I didn’t know why people write bad reviews. That’s waste so much time. However, today I this salon really make me upset, so I want to share my experience with future visitors and the owners of the salon.
This is the third time I’m visiting this salon. The first two time I got a good girl and I like my hair treatment; but today it was just a nightmare.
I got hair treatment and facial today. Shampoo girl thought I wanted to wash hair, so they put me on the head washing chair (They have 2 chairs). I seat for 5 minutes in the chair, but the girl was busy, I didn’t want to seat in this chair, so I went to seat near entrance. Then she called me, so I come and seat on the chair, but this chair was very uncomfortable (it hurt my neck). I told them and they told me to wait again for another chair. So I waited for second time.
When I ask something, she didn’t understand what I was saying. But, that is okay.
The whole time they were talking something about me on Russian (I understand a little bit of Russian). They can talk Russian later, not when they doing service for customers. Who like it?
Next was the Facial. I wanted 20 min massage, but she looks professional
that is why i did 30 min mini facial for $ 45. But she is not professional! When she put the mask on me she went to smoke. When she came back her hands smells so bad.
I couldn’t relax during facial.
How much she didn’t respect me that she smokes right before touching my face. Terrible!
I didn’t want to fight with them, so I didn’t tell them nothing. They all Russian and they all will support each other.
When I was paying money they were still talking Russian… I pay for all their service, even left more than 20% tips. But, be sure I will never come back to this place!!!

Love this place! i have been to many different salons/​spas and ive finally found one i love. Ive had many services done from hair to nails and i have nothing but good things to say. They are a little pricey but they are worth it. Ive made the mistake of going other places to save money and you get what you pay for. The girls who work there are very friendly and they are very good at what they do.

I visited for the first time yesterday. Had a really good deep tissue massage and talked to the owners for awhile. I can tell that they really take care of their regulars. Highly recommend it.

They are a great little spa in Brooklyn– at 28^th & U. They are all super friendly, and even though I couldn’t really communicate with my esthetician because she was from Russia, she did her best to speak to me in hand gestures.
My deep-​cleansing facial was really wonderful and relaxing – I even fell asleep. I was really lucky because the facial was on a summer sale. The only reason I came to this spa was because they use Yonka products, which is the only product I’ll use on my face. My only complaint is that my face was kind of red after the facial. I’ve gotten a lot of Yonka facials before and usually they put something on my face to completely nix the redness. Regardless, today my skin is flawless, the redness is completely gone, and I’m really happy with the result!
I brought my grandma and she got the anti-​aging facial. I was worried about my grandma while she was in her facial because she can be really picky, but when we were both finished, my grandma’s face was really shiny and young! I’m impressed, Concepts! Thank you!