Cold Stone Creamery

S-​l-​o-​w. Only 2 people working, with one chillin in between. Saturday night, they should have 5 people, who work and not checking their phone or counting tip.

I came here on a Sunday night and the line was out of control.
The wait was at least a solid 25 minutes and there just wasn’t sufficient staff to handle the mass amount of crowds that are there. How can you be mad at the two employees handling so many customers?
The ice cream is your standard cold stone creamery! Which is pretty awesome! If you’ve never been to one its the magical place where you get to create your own ice cream contraption by choosing a signature flavor… for me personally its the sweet cream and birthday cake that win over my heart and mix in any type of toppings from strawberries to crunch bar on a marble slab. Its pretty amazing as a late night unhealthy treat.
They are located right outside the movie theater so its a good place to eat a sweet treat and not have to worry about parking. Its not the best seating inside so take the icecream elsewhere… They have about 5 tables inside.
Overall the icecream is pretty awesome and creamy ⁵⁄₅ for awesome icecream.
Service, and décor are far beyond lacking…

Worst Cold Stone experience I ever had.
I moved back to Brooklyn about a week ago and was looking for some time away with my husband, from the mess at home from unpacked boxes so we decided to go out for some ice cream. After searching and say that the was one about a 20 minute drive on the Belt we hoped in the car. I knew that I should have turned back when I saw the line out the door but my husband wanted the time out so I took my spot at the end while my husband looked for a park.
After waiting 30 minutes I was finally at the front of the line. But was disgusted at what I saw. The counter was filthy. Ice cream droplets everywhere, fingerprints on the glass and the biggest fly I ever say. My husband want his ice cream but I was disgusted.
I have never written a review for Cold Stone ever but I was so upset of spending $ 20 for frozen blueberries, after asking if they were, and was told no, and see a place that was so dirty and disgusting that I ended up throwing away my ice cream.
This was my first and will be my last time going there. Sunday outings to NJ from now on.

I love Cold Stone’s! Unfortunately, there’s not that many in Brooklyn and the closest one to me at this period in time was the one near Knapp Street by the TGIF’s (which has valet parking?!) and UA Theaters. This is a really great place if you’re watching a movie in the summer and you end up in Cold Stone’s. They blast the AC here, it’s perfect. Plus outside seating if you enjoy that, it’s right by the water which is nice.
This Cold Stone is like any other, it’s a tad bit expensive, but they mash up creamy creamy ice cream with your favorite flavors. Unfortunately, this place is kinda populated with teenagers and young kids. The line also tends to move kind of slow, but honestly, Cold Stone’s is great in the summer!

I love the ice cream flavors especially the vanilla and Reeses! !!# great for kids and adults alike!!!

Great clean place but needs sugar free icecream. Staff is so friendly and great place to be.

How this place has 2 workers working on a Sunday afternoon is beyond me. 30 minutes to get ice cream that wasn’t that good or well prepared.

Delicious. Service is fine, it varies but it’s to be expected. You can’t go to a McDonalds and expect high end service. Many employees are teens. Some are great some are ok, but the ice cream is delicious and overall the place is great. Would suggest more fresh berries and fruits for toppings as well. That would top off the variety.

BEWARE if you order a cake. This Cold Stone is run terribly. I’ve ordered a cake from them TWICE and TWICE I went to pick it up, and it was never made. That is 2 occasions I didn’t get the cake that I custom ordered & paid for days in advance. The manager never answers his employees phone calls and apparently he’s the only person who gets the cake orders. It’s a shame that they let incompetent people take on roles that they can’t handle. I will never be ordering from this location ever again.

I stop by this place every time when I am going to watch movie in Fandango mall))) love it, everything is fresh and taste but sometimes it is very crowded and you should wait for your ice cream 20 – 25 min… Frustrating, but otherwise it is a great place

Went here after movies and dinner at Fridays. While ice cream is divine, service sucks big time. There was one worker when I walked in and few people on the line. She clearly needed help, because kids she was serving took time to pick their ice cream. In the meantime line grew. She is still alone, I knock on the office door and politely ask if they have someone else to help. I am told that since store is not making money at the moment, they cannot keep too much staff in rotation. Huh??? Never heard that before, but ok. Finally another girl comes out, she is African American, I am white and the friend I am treating for his birthday is half black half Puerto Rican. Right away there is an attitude. Even though we are not even holding hands or kissing or anything like that because we are just friends and nothing more. I can almost see her sucking her teeth… service is unpleasant to say the least because of the racist attitude of a black worker towards what she clearly perceives to be interracial couple… even if we were, there is no room for her personal feelings in the place of business…

The service here really is terrible. The staff is slow, inattentive and unable to handle the inevitable lines. I try not to leave bad reviews unless I get sick and want to warn people. However, the service was so bad that I couldn’t help myself.

Worst service on the planet !!! Idiots work here avoid this location !!!

Although it is a good location, one person working the counter for crowd of 20 people who just came out of the movie theater is ridiculous. Not to mention the tables were messy in arrangement, the prep counter was filthy, utensils laying around not cleaned… Not to mention I saw a few flies and why in the world is a ice cream parlor humid and warm with ceiling fans going where the hell is the A/​C!!! Display Cases for cakes and all other purchasable’s were not properly stocked and needed to be cleaned as well. On top of all of the things that I said I guess you can tell I didn’t like it and I won’t be coming back there. My only regret is that I didn’t take a few photos so that everybody could see what it was that I saw.

Cold stone creamery is a good place to get ice cream ! Not only do they have ice cream but they have ice cream cake and frozen yogurt!:)

It’s a comfortably cool (temperature-​wise) place to enjoy your ice cream. With wooden tables far from the counter and a large space in between the two. With a view outside, it’s comfortable. I personally prefer Mister Softee (with that note, not sure if they serve soft ice cream because when you order the initial presentation are the ice cream in the bins) or Haagen-​Dazs but that’s opinion as a preface… moving on… now that their hype has died down and they no longer have super energized staff sing and cheer and greet like when they were trendy you can focus on the ice cream. I didn’t see it being molded in front of me, is that maybe because I didn’t add topping to mine. I’m not a regular to Cold Stone, matter of fact, I have no sweet tooth but every once in a while it kicks in. But I do remember once Cold Stone use to take your ice cream and fold in toppings. Nothing wrong with the staff or service, she was patient with me as I decided and browsed. Her service was on point with only her managing the ice cream and cash register, while other staff did their thing in back. No customers were in there except two kids that bought and left.
Their ice cream is thick, goop-​like in consistency and sticks. Sweet but not over the top sweet. The Cookie Dough ice cream really tasted like ice cookie dough! I ordered the Mocha which had a really rich and bit of darkness to it, I chose that over the coffee. None of the approximate 20 toppings were added, no waffle cone, I just had a small in one of those paper cups. And as it melted, still darn good Mocha syrup.
There’s a big sign that says: Why wait? Call Ahead! 718−891−1114

So amazingly bad for you but sooooooo good! I’d recommend going here only once in a while because their ice cream is so rich it probably has more fat/​calories than you entire dinner times 2!
Either way, their ice cream is worth the splurge. They use silly names for their creations but my favorite is the ‘strawberry blonde’ which has graham crackers and caramel mixed in. My wife loves the ‘chocolate devotion’ which has fudge brownie and chocolate chip pieces.
If you reeeeeealy want to indulge and have regrets later you should get their 6 pack of cupcakes. I tried the ‘cake batter deluxe’ and was in heaven for a few minutes… until the button on my pants popped off (dramatization, but you get where i’m coming from).
This particular Cold Stone in Sheepshead Bay gets very busy on the weekends because it’s next to a movie theater and TGI Friday’s and attracts everyone from those locations and other places in the area.
So good, yet so bad! Enjoy the sugary goodness of Cold Stone.

I have personally worked at this exact Cold Stone location before and at others with my total CS work experience totaling over three years. So, yes, I consider myself pretty knowledgeable when it comes to Cold Stone.
Cold Stone is fattening. Get the Like It size! Don’t get the Love it or the Gotta Have It because honestly, that is TOO MUCH ice cream for one sitting. If you’re gona take it home, then go for it, but if you’re heading to the movies across the street, go for the smallest size. Heck, go for a kids scoop even!
Watch what you put in there. Not every damn topping needs to go in there. I’ve seen people throw in four toppings into a Like It. They’ll peruse the mix ins and just see something and add it. All mix ins don’t go with each other!
Yes, the smoothies are amazing. Try them! (:
All in all, Cold Stone is yummy, but it’s really fattening and expensive. I wouldn’t come here frequently and I wouldn’t get big sizes. The cakes are really good here and you can special order cakes and have specific unique designs added to them. Go for the BetterCream over the Ganache on your cake. BetterCream is sooooo yummy.
And for christ sake, if you’re going to tip, TIP! Pennies on the dollar = not a tip. If you can shell out $ 15 for some ice cream, you sure as hell can tip a buck.

The first time I had COLD STONE ICE CREAM was right at this very branch and so was my second time! I recall both times eating it before catching a movie next doors at Regal UA and both times just hit the spot. True, the ice cream is a bit more pricier than other places but ya gotta admit that the quality is so worth it. I definitely do not mind sharing a LOVE IT size of the signature *Strawberry Blonde* wit my HunHun! =)
Sizes are as follows:
Like It (Small 5 oz) — for 1 person
Love It (Medium 8 oz) — for 2 – 3 people
Gotta Have It (Large 12 oz) — for 3 – 5 people

Great Ice cream, and service was a little understaffed, due to the rush of movie goers coming out of the movies we waited almost a half hour on line :(
Also the tables have graffiti scribbled all over them, including a giant penis. It is definitely a conversation piece while eating ice cream with your 5 year old. I advise you guys purchase some non scratch tables.