Capital One Bank

HIRE MORE PEOPLE TO WORK HERE!!! What an embarrassing joke, either management is incompetent, or they understaff to save money knowing that there aren’t many other options.
This place sucks. There are two people working while over 20 people wait in line. Get it together capital one because you suck.
And stop being so cheap and turn on the air conditioning. Making us wait in line for 45 minutes in this is BS.

I had the worst of luck. Received a damaged $ 20 bill from an ATM recently and dunno what to do. The whole bill has about 30% cut off. No business wanna accept it.
Luckily there’s Google and according to the Fed all I have to do is exchange it at a bank! Any bank! Sounds easy, right? No! Well, not at this bank! Here’s our exchange after 20 mins in line…
First excuse:
«Sorry we can’t except it because the serial number is missing (points to lower right corner)»
«(Points to upper left corner) Well, you still have the serial number here, and according to the Fed, you need to accept it because it’s more than 50% intact»
Second attempt to dismiss me:
«So you got it at an ATM, was it our ATM?»
«No, but it doesn’t matter because…»
«Well, MAYBE you need to try to contact them instead. We can’t help you here!»
«Ummm, no. You’re a bank and you need to accept it because it’s still legal tender according to the Fed. Can you PLEASE google it, because I already researched this issue!»
Third time is the charm, I guess:
«Before I do that, sir, do you have an account with us?»
«No, not right now, but why does it matter? You’re a bank…»
«(Relieved breath) Well we can’t help you because you’re NOT our customer,» said Juana C, the bank manager.
«Um… WHAT!!!»
«Yeah, this bank is only for Capital One customers ONLY!»
«You are a bank. You operate under a license from the Fed. You provide service to the community…»
«No, sorry sir. We can’t help you! We are NOT obligated to! Blah blah blah…»
I’ve never been refused service by a bank before. They didn’t even TRY to understand where I’m coming from.
Well, you just lost a potential customer, and I’m sure as hell won’t bring any business to such lousy bank with this kind of customer service!
I can already tell it got to be a NIGHTMARE to have an account with this bank. Unilocalers, you’ve been warned!

The worst branch ever. I prefer to put no stars but I guess I have to give them one. After waiting over 20 mins… the line was still not moving. Then when I finally got service the teller had a bad attitude and because of this experience I would never go to this branch ever again

This bank is ALWAYS packed, which isn’t necessarily a good thing. I come to pay my credit card bill when paying online takes longer, but every time I come there is a very LONG line & only 2 tellers. With all the people that needs jobs nowadays, you would think they would hire more people. Gave 2 stars only because regardless of the 25 minute wait, the teller (don’t remember her name unfortunately) was super nice & you can tell she was genuine about it, she probably felt our (the customers) pain on having to wait so long. my advice, hire more people !

I’d thought there was no bank worse than Chase until I visited this branch of Capital One, where the modus operandi seems to be geared toward diehard fans of sitting in the bank lobby and waiting for their name to be called from some ethereal sign-​in list no one tells you about.
Further, if you have Capital One 360, good luck accessing your account from a Capital One branch. What — do you expect them to be correlated!!!
Awesome!