Boro Park Obstetrics & Gynecology

Not sure why they don’t have a 5 star? I love the women who work there. They are all sweet and very supportive. It’s very women friendly no men. There’s midwifes who explain every detail to you, they take their time they make sure that you fully understand your options they are all wonderful women. They do an amazing job I’ve seen various midwives in this office and none of them have ever given me any type of bad vibes or have never been rude or rush me or seem like they’re just too busy to answer my questions. The nurses there are the sweetest women, they are never angry, they don’t seem like they’re stressed out and take their frustrations out on you. I would highly recommend this office if you want to have a beautiful relationship with your doctor’s these women are actually here for you and are here to support you no matter what. You’re not just business for them you’re a person.

NASTY NASTY NASTY… No customer service skills at all. I called to find out how to get a refill for Depo-​Provera since no refills were given at the first administration. Fist off, someone picked up the phone and as I was speaking the person started speaking to someone else and then told me to hold on mid sentence. 7 minutes later they return and before I could finish my sentence I was told with an attitude «ITS 3 MONTHS, YOU NEED TO GET THE SHOT EVERY 3 MONTHS». This was NOT my question. By this time I was a little annoyed and told her not to speak to me like that and was told she didn’t speak to me in any manner. I replied that maybe it was hectic there and she was under pressure because she sure sounded annoyed and felt like I was bothering her BUT instead of apologizing and taking the out for her unprofessional behavior she said «NO IT IS NOT HECTIC HERE AND I AM NOT UNDER PRESSURE» still with that lovely attitude. I asked if she could just tell me how I can get a refill with a *SIGH* did I need to come in for the prescription and then again to receive the shot? Could the prescription be called in? Did a Doctor need to be seen? Either she didn’t know or didn’t want to tell me because I was put on hold again and disconnected 6 minutes later. Dr. Perlman and staff other than the reception area was wonderful and if it wasn’t for them I would never return to this place. I still do not know how to proceed. Hopefully someone in management becomes aware of this behavior by monitoring phone calls or reading this because it is unacceptable.

Can’t say too much since I didn’t go further than a phone call, but the woman who answered the phone really turned me off from using their services. I explained my situation very politely and for some reason she was very rude and angry that she was even having to speak with me. I told her that I didn’t like how she was speaking to me and that I’d find someone else.