Angel Cleaners NY

I was surprised to see bad reviews here, so I thought I would post my own. I’ve only had tailoring done here, but I thought they did a great job each time, and the lady was very helpful overall.
They let the sleeves out on my kid’s jacket, and they called me to stop by and choose the fabric used for it, and it turned out great!

TERRIBLE AND DISHONEST. went to hem a very long dress so it would not drag on the floor. i tried it with shoes on and the lady pinned it so it was half an inch off the ground. came back to pick it up, tried it on with the SAME shoes, and the dress was still dragging. clearly, it was not hemmed enough. not only did she not admit to this being the tailor’s fault, she said made outrageous excuses, from «my friend did it», to «dresses like this are difficult», «we usually don’t tailor things by letting people try on and pinning (crazy since there is a changing area)» etc. she then told me i would have to pay more for them to tailor it the way we agreed to the first time which made absolutely no sense. we agreed on a specific length which SHE pinned and argued that it was my fault the tailor did not hem it enough. it was absolutely baffling that she was making me pay extra for work she (or her «friend») didn’t do correctly, and then she charged me more and threatened not to give me my dress, which i needed the next day.

There are plenty of good dry cleaners in Brooklyn, which means that this one should be avoided at all cost. They’re not stable people, and their customer service is horrendous.
Their tailoring is very sub-​par — it might do for some people, but good tailoring is just a dollar or two more and is worth pursuing. I’ve seen 2 – 3 pieces come back with obvious errors. My aunts are seamstresses and so I appreciate the work — the woman who works there just doesn’t care about her job at all.
I was just there to pick up a dress and the sleeves hadn’t been cleaned, noticeably. The woman acknowledged this and offered to re-​do it. After I saw that a tailoring job was also messed up, I told her I’d be happier at this point just taking all my business elsewhere. When I went to take the dress, she grabbed it out of my hands, scratching me, and wouldn’t let go of it. The owner came forward and just accosted me, without knowing anything about the situation. It was a really horrendous experience and they would only give me my clothes back if I paid them money for the job they didn’t do.

I can’t speak to their tailoring services, but their wash and fold laundry service is the worst I’ve ever encountered in 10 years in New York City and their customer service is non-​existent.
Angel Cleaners sends your clothes out to a third-​party service that routinely dries items so excessively that they age prematurely and in some cases melt and fall apart. They did this to my things a few times, but I shrugged it off even when they offered no compensation and actually refused to take responsibility, blaming the third party and pointing to a disclaimer on the back of their receipts that says clothes wear out.
Then they ruined about $ 100 worth of brand new items that were being washed for the second time since purchase. The manager would not speak to me or return calls, even when I explained that I’d been a customer for two years and that I would never go back if he didn’t offer to compensate me for the damages. Also, it’s difficult doing business with the store because none of the employees speak much — if any — English.
Never go here. There’s a MUCH better place a block towards McGuinness Boulevard. I think it’s called Green Cleaners or something like that. I’ve been going there ever since Angel ruined my clothes and I’ve never had any problems.

I’ve gotten a lot of stuff tailored and dry cleaned here. Since so many cleaners can’t seem to get it right, let me start off by saying, they will do what you ask and do it by the day you request it done. That alone is a huge benefit around here.
But I’m always pleasantly surprised by how well they tailor things, and I’m not just talking about hemming. They’ve tailored a couple of blazers so that they’re more fitted and they’ve hemmed skinny jeans and made sure to taper at the right point so they continue to fit as skinny jeans are intended to. Service is very patient and kind.