Kaplansky Insurance – Brookline Location

I have been a customer of Kaplansky Insurance for over 20 years and have been very happy with the service they provide. They have always been professional, helpful and courteous. We have used them for our home and automobile insurance and they have always been very responsive. Recently they were able to help my cousin obtain insurance at a much lower rate with better coverage than the quote she received from other agents. I highly recommend Kaplansky Insurance.

I never had my own car or insurance. when I decided to buy a car I shopped around and was overwhelmed a friend of mine referred me to Kaplansky in Brookline. I quoted online and got a call back from Erin. Erin explained more to me in minutes then anyone else she never made me feel dumb, or like I was bugging her (and I did for weeks). After talking and emailing her for days I was an informed shopper! She let me know what’s available without being pushy and let me know so many things I can do to save. I think I talked to Erin everyday for weeks, she was always happy to hear from me, or acted like she was. By the time I got my car and home insured I felt like she was an old friend of mine and I’d never have another agent!

The worst service I have ever had. Over three weeks of me being prompt and dealing with them, I got 3 automated email returns stating they will be out of the office for a number of days. I am not sure how a company can allow this many vacations. Didn’t process the claim check. It took over 4 weeks for it to be processed after the adjusters were very quick and efficient. Also continued to pull money out of my account after I had cancelled my policy. Over all terrible company and horrible customer service.

I submitted two requests for quotes online. No response even though one is promised within 24 hours of receipt. I called this office and the one in Weymouth, said I was looking for a quote for multiple policies (4), and was told a representative would get back to me shortly. Several weeks later and no one has called. Business must be so good they don’t need to even provide me with a courtesy call. Unprofessional and bad business. I would suggest avoiding and using Dowling Insurance in Braintree.

I’m amazed that Kaplansky Brookline has received good reviews from others. It may be that my consistently poor experience is more a reflection of the Agent, Bill Healy, than the entire office. True story — Bill had 3 weeks to deliver a quote to me for an expiring master condo policy for my home. The policy was expiring because I had a claim from a frozen pipe the previous winter and, is typically, the existing insurer would not renew. I was assured by Bill that I would have multiple quotes well ahead of my expiration date. I called many times as the date got closer because he did not proactively reach out to me to give me a status update. I was so confused by the lack of responsiveness that I just asked him to be honest with me if they didn’t want to work with me so I could have enough time to find a replacement agency. He assured me he would get me a quote in plenty of time. ONE day before my policy expired he emailed me a quote that was $ 3,500 MORE than a quote I received from another agency –DOUBLE the cost of the expiring policy. No exaggeration. Hours after he sent the email, he went on vacation. He never called me to follow-​up, never told me he would be out of the office. I thought I was going crazy — how can a business treat its customers this way?

I tried to get a quote for a 501c7 organization I am a member of; we happen to know another organization in the exact same situation that we are the referred us to Kaplansky (which is where they get their insurance), so this should have been *really* easy for Kaplansky to do.
I emailed them all the information that they should have needed. I talked to Nancy Healy, who obviously didn’t read the emails fully, or has reading comprehension issues.
When I talked to her, she was combative; she said I gave her the wrong phone number for myself in an email, where I clearly did in fact not give any phone number, but did give full contact information for the other organization that did have a phone number, so she could look up their record.
When I asked her about looking up the other organization on the phone, she said that she «wasn’t going to waste time analyzing another organization’s insurance».
She also was insistent that I give her a person’s name that «would never change» to be on the insurance. Is this possible with any corporation? Officers change over time as the normal course of business.
She then was insistent that the insurance be in the name of the organization’s president. This seemed totally ludicrous; a corporation is a legal person, and the bill gets paid by a department, not an individual. I mean what, is Apple’s insurance in the name of Tim Cook? Does he get corporate car insurance bills?
Would suggest looking elsewhere, esp. if you have a corporation that is something other than a sole proprietorship. This place was extremely unprofessional and seemingly clueless.

I don’t know why i never switched over to this agent earlier. My previous agent Hub International was just too big and never notified me of how to save money on my policy. At Kaplansky i deal with Barbera Galvin, she is very kind and courteous and most of all very personable which is what i am looking for. I corresponded with her through email first and finally met her to seal the deal. She is excellent and really takes care of you. I have more coverage now with my home and auto and paying less than with my previous agent. I look forward to a long business relationship with Kaplansky insurance.