Albert’s of Brookline

This is really a 0– (zero minus) star review. So my wife gets a call saying that there are flowers to be delivered to her but that they don’t have the correct address or phone (how did they call us then?). My wife gives them very specific details for delivery. She hears nothing for several days. She calls back and again and gives specific delivery directions again (I guess they lost the first ones). She is now asked who sent the flowers (how is she supposed to know, they were a gift)? She is told the manager will call back later that day. No call. In the mean time, we figured out who ordered the flowers. The person that ordered told us that they were called and asked for additional $$ in order for delivery to occur.

I have used Alberts Florist for several years especially because of some of the flowers I received from them. Their flowers are always very fresh and last a long time. The arrangements that they offer online are beautiful and original. I love getting them as well as sending them from Alberts because I know they will always be very special.
Don’t understand the negative review as I have always been pleased with the arrangements.

Ordered online but wanted to support a local business. Have had bad experiences ordering through national chains before and getting poor quality. The ordering process was easy and there was great email communication. The flowers were gorgeous! Very unique and healthy. Delivered exactly as requested. I will definitely use Albert’s again and recommend them to anyone.

I recently received flowers from this company for my birthday. I can not begin to express my disappointment in this company. They were supposed to call me with the time of delivery which they never did. Also I did not receive my flowers on my actual birthday which was supposed to be the purpose of the delivery. Instead I found the flowers downstairs the next day with no attempt at notifying me. The flowers were not in the best of quality. I called the company to give them feedback about my terrible experience and they could not have cared less about my experience. DO NOT USE this company as you will be disappointed with your purchase. They have TERRIBLE customer service.

I am completely appalled at how this company handled an order I placed just yesterday and the way they handle customer service. I often send flowers to loved ones around the US using various companies and if there was ever an issue or stock wasn’t available, I’ve always been notified or a completely new order has been placed at no charge. The original order I placed with Alberts was a beautiful arrangement of Pink roses, asiatic lilies, matsumoto asters and alstroemeria in a special box with a balloon and what the recipient received was a bunch of carnations with 4 roses in a clear vase with no balloon. When I called to complain about the order, Albert’s said they wanted the original order back in order to send a new one. Never in all my years of sending flowers has a company asked for flowers back. What are you really going to do with old flowers? Its insulting and embarrassing to ask the person you send a gift to, to give it back after it was at the FAULT OF THE COMPANY. They wouldn’t even refund me my money but instead only agreed to give me 25% off of my original order which is still not worth the money I originally paid. I’d be happy to send a photo of the order that the recipient received to prove that it was completely different from what I ordered and a lot cheaper then what I paid but there was no talking to them. I will NEVER order from Albert’s of Brookline again and I encourage any of you who are local to spend your money elsewhere.

It is quite clear from reading the, either one– or five-​star reviews (with hardly anything in between) this is a hit-​or-​miss operation and if you’re in a position where that doesn’t matter to you, then by all mean you should shop here.
BUT if you need flowers as you ordered, when your ordered, (no matter how well-​intentioned, or apologetic they may be) shop somewhere else.
I try to support local business, but in this case a larger nation-​wide chain will be my choice.
A prom is a once-​in-​a-​lifetime event and to screw that up is just unacceptable.

I understand that at Valentine’s Day flowers command a premium, but I’ve ordered bouquets in Boston for half the money and gotten more. I’d ordered flowers for my wife, requested some bright flowers and a smattering of roses. There were no roses and a bouquet that was colorful but not extremely full. I didn’t even order a vase in order to get more for my money. I’m sorry to say that I will never use Alberts ever again. The customer service is adequate at best, although again this is a stressful time of year for florists and I doubt that I saw them at their best.
tl:dr Very overpriced, not what I requested, poor customer service. Find someplace better.

They did not deliver the flowers thet we ordered, but a abysmal vase with flowers that were never meant for valentine’s day. i would not give them any star. The compensation would not even make the money we paid equal, and the pictures that are displayed online tricked us.

I’ve bought flowers twice now from Albert’s and each time has been great! Great quality and very friendly. Albert is a Marine Corps Veteran and he offers a 10% discount to military which is great. I have never had anything delivered so I can not speak to that. I will definitely be back next time I need flowers.

I received flowers from Albert’s and in less than 24 hours a third of the flowers were wilted. The card said that they want you to be 100% satisfied, so I called to let them know about my arrangement. The customer service is less than friendly, and leaves a lot to be desired. They agreed to send another arrangement if I returned the original. Seemed fine to me, but the flowers were no longer at my work but at home. So, they wanted me to bring the flowers back to work the following day to return them and then get a new arrangement. It was hard transporting the arrangement once, never mind twice. They informed me that they would not provide another arrangement unless I returned the original one, so I told them to forget about it. I feel less than 100% satisfied… not sure how they keep business if this is the service they provide.

I ordered flowers to be delivered to my wife for Valentines Day because I was out of town and they were never delivered. We were never contacted to say that there may be an issue. They just didn’t show up. When i contacted them they seemed rude and insincere. They claimed that due to weather and a busy Valentines Day they could not complete my order. I live half a mile from their shop and it would have taken less than 10 minutes to deliver my order. I will not be using them again and I would not recommend relying on them to show up.

It was awesome. Very nice staff and fancy flowers were there. I probably come by again if I got chance to buy flowers. Thank you guys!

I placed a wire order with my local florist in Pittsburgh, who happens to be my brother-​in-​law, early on Monday for delivery on Tuesday to my daughter’s apartment in Boston. It was for her 30^th birthday. They finally showed up on Wednesday after 5:30 pm. They had her phone number, and she was home all day, both days. My brother-​in-​law made several phone calls trying to find out what happened, but nobody, either from the answering service or the store, knew anything: «can’t find the order», «oh, we called and made contact with a guy and they’ll be delivered today» (there was no ‘guy’, it’s her cell phone). My BIL finally had to get FTD involved to get me a credit and an apology note (to her, not me!) but a 30^th birthday only comes once and a day later is not the same! She is expecting her first child soon, and I will not recommend this florist to my family in Pittsburgh or her Boston friends. The two things a florist needs is on-​time delivery and quality products. The first was abysmal, and the second was average.

I went in today to get something for my sister who just had a baby boy. I told them about how much I wanted to pay ($ 25 – 35) and they not only made it for me asap but it was beautiful and if I had ordered on a website it would have been much more expensive. I highly recommend this place if you need to pick up flowers that day!

The flowers were stunning but if you want them delivered. Don’t expect them to get to their destination any earlier than 8pm. Not to mention the customer service for the answering service is awful.

Rough around the edges. Very nice staff but the flowers themselves have seen better days. They look tired, a lot of wilted and dying stems sitting in old water. Not as uplifting as you might hope for a florist. The prices seem pretty fair. I expect they do great business from tele flora orders, lots of daisies, again not that fresh. Not your best bet for a beautiful arrangement, but if you are desperate.

2 years in a row now, my dad has used Albert’s of Brookline to send me flowers for Valentine’s day. Both years, the flowers have been extremely late in delivery — not until after 8pm! The point of receiving flowers on Valentine’s Day is to be able to enjoy them throughout the day. That late at night is just not acceptable. The delivery man was very apologetic, stating how busy they were. I understand V-​day is a very busy day for florists, but Albert’s should obviously know this and plan ahead. It’s time to hire more delivery people for that day!

Albert’s of Brookline, what is there I can say. I should of gotten to this a long time ago, but did not have a chance. They are the BEST. Staff is extremely friendly & the price is reasonable. I was looking for white roses all over the place and no one had any available mind you this was June! I found Albert’s of Brookline & ended up ordering two dozens! I am very please with their service and would recommend it to anyone.

Happily, had a very different and 100% positive experience with Albert’s. I called, spoke to a friendly gal who took my order, was asked what kind of flowers I wanted, got suggestions and overall the gal was very helpful. The flowers were delivered within hours of my call and the recipient loved them — bright &cheery, just as I’d requested. My experience couldn’t have been better.

Emailed from costa rica an order for valentines day for my daughter. No delivery. No sorry. Just sad notes from my 7 year old daughter wondering why her brother got a gift and she didn’t. I cant wait to get home and go see Albert. Stay away from this guy.