Crest Cadillac

The serviceman who checked me in wasn’t particularly friendly. He was on the phone and abrupt when asking if he could help me. Told me to bring my car into the port and nothing else. I know it was 7:00AM but I made the appointment and at least he could be cordial! I hate Monday’s too!

My review is solely based on the parts department only which helps me from time to time with a situation related to me providing customer service when I can’t, it’s a equipment issue that’s out of my control.
Ken, Pat and Chris in the parts department are wonderful in our business relationship and we work well together just trying to provide customer satisfaction in our own ways.

I found a used 2015 XTS on-​line last Monday and went in for a test drive. I worked with David U. and before we left the lot he went over all the options the car had. David was very will informed on what the car had and could do. After the test drive he asked me if I was interested, I said yes. Once we worked out the price I was asked if I was trading in a car. I said I was thinking about it but I didn’t have the car with me. David asked me about it and what I was hoping to get for it. I told him a price and they agreed on it, I bought the car. The day before I was to bring in my car and pick-​up the XTS the alternator went out on it so I figured the deal was off on the trade. I called David and told him, he called me back within the hour and said they would still take the car as agreed. I was very happy! The day I picked up my XTS David went over all the features again to make sure I was ok with them. I have bought a few cars in the past and I would have to say this was one of my best experiences. It went like clock work and there was no going back and forth on making the deal. I would diffidently recommend Crest Cadillac.

I had a poor service experience experience here. They made me feel like I was inconveniencing them with my repair. They are condescending know it alls.
I will not return.

What is it with Cadillac dealerships? They’re not unique in insisting upon riding along on test drives, but if they’re going to do this, they should at least be prepared.
We were dealing with a woman whose name I’ve forgotten. She definitely knew her product and was extremely helpful in explaining how everything worked. But both times we drove the car — my husband first and me on a later visit, she seemed unprepared for a test drive that lasted longer than 10 minutes. On his visit, she actually asked him where he was going. On mine, she dictated where I should go. I think she was trying to be helpful, but I just felt like a chauffuer (ugh, pardon that spelling).
Perhaps they’re used to 70 year old customers who don’t take it over 30. Once when I gave it a bit too much gas on take off, her comment was «it can take it.» I heard that several times and I wasn’t even properly putting the car through its paces. I got the feeling that she was telling HERSELF that.
I know I wasn’t driving a sports car, but her attitude kept me from really testing the car. Who wants commentary on every turn?
Again, she really did a good job of pointing out features and so on, but I’d much rather feel free to drive it as I would drive if I owned it. I just didn’t feel comfortable doing that with her in the backseat whoo-​ing if I cornered a bit too fast.
And on top of that, after we’d gotten back from the test drive, and I got back in the car to test the stereo, she had to get back in again. Really? I swear I’m not going to pop it in drive and steal it. I just wanted to hear it cranked up, but I felt bad about blasting her ears and slightly apologetic about my musical choices.
Bottom line here — I guess you just have to ignore them if they’re going to ride along. If they’re going to squeak over your driving, you’re better off going elsewhere to really get a feel for the car. Personally, I won’t buy a car from someone who won’t let me do a thorough test.

Worked with Dan D., also been very honest, fair and reasonable about service I’ve needed. Has pointed out when other mechanic shops have pointed out unneccessary services.

Great service on my Cadillac. Was in and out quickly, and topped off with a car wash upon service completion.