Cleveland Express Limousine Services

Although they were cheap, the car that showed up had rust. The driver looked like he was in a biker gang and was not dressed properly. He also had no idea where he was going and wouldn’t listen to me after we had already made the arrangements for the drop off. Then he asked us to pay him as soon as we got in the car. I told him no and to wait until the end of the night as in our contract. He also wanted to run our payment at home so we opted to do cash. Of course he didn’t have change and made no effort to get any and took $ 300 which is a $ 70 tip for poor service.

I wish I had seen these reviews before I called this service for a long time client of mine. I own a 51 year old limousine business; I know what is and is not acceptable in this industry. When I get «farmed in» work from affiliates, I make sure to send the ABSOLUTE BEST driver and vehicle I have for that business’s client. Apparently, Cleveland Express didn’t read that part of the guide to running a successful company. I was mislead when I saw, «family owned and operated» — silly me. I thought that meant they actually gave a crap — we see it as, «this is OUR livelihood as a family — so it better be perfect». We transported an elderly customer to Fairview Hospital one day and she was released the following day. The problem was I was completely booked up to get her for the return to my area near Wheeling, WV. I called this company to get bring her home instead. They charged me $ 319 and I even told them to put a $ 48 tip on that for the driver. They really were lousy on the communication with me. As far as I knew, the passenger had been picked up at 2 pm but it wasn’t until later that she was released. (Granted, I could have followed up but I just thought they’d call me.) The next day, I called my little lady passenger to ask how the service was and she said, «HORRIBLE». I wanted to scream — now I feel like a total jerk for using this business. The driver took a very long and winding route (instead of calling me for a better one.) She said the vehicle was filthy and stunk, and the driver was unkempt and had long hair. I don’t send out dirty vehicles, and even if I did have a guy with long hair, it better be in a ponytail and you better be groomed. Based on this one time experience, I’d stay far, far away. I called that day to the manager to express my disappointment and they really didn’t seem to give a damn. I never received any return call or explanation. By the way, any decent Cleveland limousine services reading this, I need an affiliate in your area that gives pristine service. Contact me — Renee at 304−232−1175.

Great service, on time pickup and a message when we landed at Hopkins so we could easily find him curbside. Randy is a good driver and nice guy. I recommend these folks highly!

I was a little apprehensive to use this company after reading a couple of the reviews. Especially on New Years Eve, when things can get very busy for car services. However, without wanting to pay the cost of a limo or deal with the hassle of trying to find a cab at the end of the night, we decided to take our chances. Everything went perfect! The company called to confirm my reservation the day of the service, and to give me the drivers personal cell phone number. The driver showed up 10 minutes early, and texted me upon arrival, and I was able to text him when we decided we wanted to come home a bit earlier than originally planned, and he was there to get us early. The driver, Randy, was professional and kind. I wouldn’t hesitate to use this company again!

I really want to leave a good review here, because I like to support local businesses. Unfortunately, I’ve been burned. I’m an executive assistant and was arranging local transportation for my boss and 3 clients. They needed a pick-​up at the airport, transport to Akron, wait time for meetings and return to the airport to catch their return flights… Apparently, the driver was told that his original instructions were wrong and that he did not need to wait — SOOOO he left my boss and 3 clients abandoned in Akron. They thought I’d made arrangements so they only noticed that the car was gone when they were ready to leave and there’s now no time to get the driver back to their location in time to avoid rush hour and catch their flights.
This is really bad. I hope I still have my job tomorrow!

Do NOT use this company! We arranged 2 days in advance to have them pick us up and shuttle us to the Cleveland airport. THEY DIDN’T SHOW UP! We called when they didn’t arrive and they said «We had to pick someone else up so we’re not able to make it». She gave a weak apology and then when asked if she could help us find another service she said she couldn’t do anything for us. We were supposed to be on our way to the airport and because of this company’s inconceivable negligence and ignorance we were stuck scrambling to find another taxi and paying a lot more to have them drive in from another airport. We barely made our flight and had to run to our gate with a baby in tow.
Her explanation for how they could treat people this way: «Things happen, we get busy and forget some things». This company should not be in business. I wish I could give them zero stars.

Excellent company. Smaller operation that’s extremely well run. Black towncars and their rates are cheaper than the airport commissioned taxis. The drivers showed up early both times and text when they’re outside. Highly recommend.

Great Service!
Office staff & driver was very polite & helpful… Will use again.
Best rate I found, better than any other taxi company’s in town.