Vision Quest Optical

One star because of Iris who made it bearable and was fair enough with us. Went in to get a pair of glasses that the insurance covered. That went fine. again with Iris. We asked her how much it would cost to put regular plastic lenses with Crizal coating in a frame that we had in hand with us and she said $ 80. We went back to pick up the glasses we ordered and leave the frame for lenses to be put in and Iris wasn’t there. Of course Lizzette the so called manager jacked up the prices twice as high. I’ve been in here before and have not had a good experience with any of the other girls EXCEPT Iris. I am an educated shopper and not easy to be taken for my money. I know my shit. My last pair of glasses had polarized transition lenses with the highest tier of Crizal coating in a Nike sport frame. And I paid for it happily because of the customer service at Metro Optics. Save yourself the trouble and money and go somewhere worth your time. These place is into scamming people and upselling for things you don’t need and probably won’t get. Take a ride over to Metro Optics at the Throggs Neck Shopping mall for a great experience.

BUYER BEWARE! Got an eye exam and took my own personal frames to get lenses put in. I paid for all the extras (thin, scratch resistant, and anti-​glare) and picked up my frame a couple of days later. I knew just by looking at them that something was wrong (I get new glasses every year so I already know how they should feel and look) and asked the woman to verify my prescription and she said it was fine. After a couple of days I still felt uncomfortable with the lenses and took them to another optical store to confirm my suspicion. Vision Quest gave me the cheapest plastic lenses even though I paid a lot of money for the polycarbonate and extras. I’m positive it wasn’t a mistake, it was intentional. When I went back the lady insisted I was wrong and even took them to the back to confirm. It wasn’t until I told her that I had taken them to another optical store that she said they would change them. I was so disgusted. They are stealing from their customers! Everyone who has had a similar encounter should report them to the Better Business Bureau.

Apparently it is common practice to make insurance discrepancies and blame the customer. Oh and lie about it and deny the deposit within solely an hour of the transaction once it was addressed with the employee «Lizette». What is interesting is that the glasses were ready the next day; it usually takes 3 – 4 business days. I’m guessing she didn’t want me to have enough time to do my research. I’m clear that THEY HAVE HORRIBLE BUSINESS PRACTICES AND ARE A BUNCH OF THIEVES.

Horrible horrible horrible customer service. Worst I’ve encountered in the Bronx. Mixed up prescriptions and the females working there are so nasty and rude. Especially if you try and ask for a refund after 10minutes of placing an order that they wrongly placed. Company should look into hiring mature women that know how to give great customer service by being compassionate while informing the customer of the rules of refunds.
No REFUNDS! BEWARE!