The Home Depot

These five stars are for Trevor in the paint department. I wanted to stain a used fish tank cabinet. I didn’t have any experience doing this but I had an idea of what I wanted the finished look to be. One employee tried to be helpful by explaining what the different paints do but upon explaining that I wanted to keep the wood patterns visible he told me I was the first person ever to say that and kinda laughed. It made me discouraged and doubtful as to what I thought I wanted.
Would it look right? Would I be wasting my money? I was almost in tears. My husband saw how disappointed I looked and asked if there was someone else that could assist us. Trevor was the guy we should ask for the employee said and walked away. Well Trevor was amazing! He heard what I wanted to accomplish, explained the processes of each type of paint or stain and after showing him my cabinet project he suggested which product would give me the desired look and options for if I wasn’t happy with the outcome. I was elated! I felt sure about my choice and confident in my outcome. By listening to my needs and offering his expertise and advise my cabinet came out so beautiful. Thank you!

This is, by and far, my favorite Home Depot in the five boroughs of New York City.
Let me first get the negatives of this location out of the way.
The parking lot is really tight and busy. If you’re loading particularly heavy things, getting a convenient parking space is going to be difficult. And once you’re ready to leave, there are people loitering there who will impose themselves to help you load your vehicle, looking for tips, jobs or both.
That being said, it’s a flagship Home Depot location that is well stocked. Not only that, but it’s clean!
The best thing about this Home Depot is the service. The aisle guys are always available to help you. In Jericho Home Depot for example, the aisle employees start running away if you need help. Here it’s the pleasant opposite; they are available AND they know their stuff.
They are also very efficient if you need extra help like loading a full skid of Sheetrock into your van. I showed the forklift guy my receipt for 34 pieces of Sheetrock and they had all the Sheetrock in my vehicle in 15 minutes. The only other Home Depot with that kind of service is Huntington, but this Bruckner location is more busy so they are doing very well!
While I don’t like the schlep all the way to Bruckner, this is a great, solid Home Depot that is a credit to its namesake.

BEST customer service !!! It’s been my 2^nd year picking up a Christmas tree here … two thumbs up for suuuure!!! :-)

This is our one –stop — shop for sooo many of our needs. Love that it’s well lit. This year I was able to purchase the calcium de-​icer two weeks before Thanksgiving, YAY!!! well stocked this Fall. It’s not just a grown man’s toyshop, I find everything I need from dish soap to mulch. This location is pretty sweet. Customer service is swell.

The worst Home Depot I ask 3 Home Depot employer about Dewalt tool case no one want to get it from the top shelves they go and never be back bad

I really want to give this place more stars but I just can’t. Why is it that a business that generates so much money. This place always has customers no matter what time I get here, but they can never have enough staff. I have been waiting for over half an hour just to place an order for paint. They only have one person taking orders, making paint, and answering peoples questions. After I waited to place order I had to wait for paint to be made. Luckily I had other things to buy and took advantage to get them while the paint was made. I wish they would have more staff. I feel no one works there.

First time at this location. I needed assistance in the paint section and excellent assistance was provided. The store was neat, not crowded and all staff I interacted with were pleasant.
I usually like to support my local hardware store but in this case a friend suggested what I needed and that Home Depot was the place to get it. I was successful in picking up what I needed.

Great customer service, helpful and informative. Lines for paint are a bit long but their knowledge and helpfulness makes up for it. This is my 3^rd trip and I cannot complain.

DO NOT PURCHASE LARGE APPLIANCES FROM ANY HOME DEPOT. If you have a problem with it, you are STUCK with it. I purchased a refrigerate that broke within one week. They will not take it back. They will not refund my money. Now I have a broken refrigerator sitting in my poor tenants apartment and I will have to PAY someone to take it down the stairs to the curb.

Definitely some great service.
I love the convenience of everything even if we have to walk. The staff is super helpful and everything was great.
A 5 galloon of paint was pretty pricey though. 127 dollars? Crazy! But you need it to make your house looking great, huh?

The worst place if you a woman –no one to answer your questions and I had to get wood cut waited a hour hour at cutting station someone finally came and informed me had break soon someone else would help wish I was a secret shopper and report they ass.

Worst Home Depot ever… People do not speak English, staff is incompetent and don’t know where anything is. hire people just to move things around.

For the most part, coming to Home Depot is not that bad, except, that at times, it’s really hard finding a sales associate on the floor who can help you.
And if you do find an employee, get ready because you might be told that they don’t work in that department and they will locate the person who does.
Be patient and take a deep breath… Someone will come.
Their Nursery is ok– decent and prices are fairly good. You just have to dig around and get a good batch of plants and flowers.

This review is only about my experience at the tool rental area. When I came to pick up the tool, the guy was great, very helpful, fairly patient with my questions, but sold me an incomplete box of staples with my flooring stapler. When I came to return the tool 4 hours later, a different guy was behind the counter. Didn’t look at me, barely talked to me — to say where to sign and how much the total cost was. This is the closest Home Depot to me that has tool rental. The tool was great and the rental price was very affordable but I wish the employees were BETTER!

One of the better Home Depot’s. Right off the highway. As many times as I been here, the staff have been knowledgeable and helpful all times. As far as cons, if there are any, I don’t know of them yet…
To be continued…

I went to get paint for my mom, the guy at the paint counter was so lazy he told us the color we picked was not compatible with the paint. I asked him well which one is and he just said I should get a lighter color okay I went and got a lighter color again he said it was not compatible. This is now the 2^nd time I had to get on the line so he can tell me it was not compatible. 3^rd try again no luck after 3^rd try I gave up. I feel he could have made a suggestion and made things simpler but he was too busy having conversations with his co workers to help us. CUSTOMER CARE SUCKS.

I came here today to buy some items, the staff are very friendly, funny, helpful and knowledgeable. A worker who helped me and my mom (didn’t catch his name) was very helpful and took his time to help us. I’ll definitely will be going back!

This location is fairly decent. I usually find what I need and it’s organized. The staff can be hard to find at times but that’s not my biggest gripe with this place. The excessive amount of poaching handymen at this place and most Home Depots can be nauseating.

I went to buy a quick connect coupling for filter water hose. I bought them at the same home depot location before so I knew the general section it was in. When I asked an employee for help, he took a quick glance at the section and informed me that they do not carry the size I was looking for then he walked off.
I was puzzled since I purchased the same item a couple of times in last two years. I searched on my own for another half a minute and I found the coupling piece I was looking for — the couplings weren’t organized in size order, so it took a while. However, the employee should have just said that he’s not sure if he’s not sure, instead of definitively stating Home Depot does not carry a particular product I’ve been buying for years.
Terrible customer service by inadequately trained staff.

I want to put zero stars but it doesn’t allow that. There is absolutely NO CUSTOM SERVICE at this location! I waited over an hour for someone to come into the tile section and they never came.
I don’t know how this shitty store stays in business. BTW the people who work there use fake names. WHAT KIND OF BS IS THAT?! Hate Home Depot!!!