Steven John Opticians

Convenient location and competitive prices. They match the contact lens price for 1800-​Contacts. The main reason I am giving 5 stars is that my prescription is so much more accurate now. My eyes actually feel relaxed now with my glasses and contacts. The level of precision is excellent. Very professional and meticulous. Great selection for glasses too.

I love this place! So much so, I moved to New Jersey from the Bronx over 2 yrs ago & I still travel all the way back to the Bronx to get my glasses here. Cathy, is so helpful & patient. I may try 100 different frames & she’ll stay with me the entire time & give me her opinion, which I value immensely.
I highly recommend them!

Extremely rude and impatient lady that works there, don’t bother having a question about your insurance or their products, she will be rude and give you an attitude cuz God forbid she had to be patient and provide good customer service. Also dont make her repeat herself cuz she will raise her voice the second time around. I fear for my life every time ive gone there for the last few years.
There is a nice gentleman/​owner with a mustache however, only deal with him. And most of the Dr’s are nice. Just proceed with caution to the receptionist who seems to have had it rough in life, regardless, why be rude?!

I will NOT be coming here again. As others have stated, the customer service is deplorable. I felt like I was nuisance to the receptionist, who clearly had no interest in assisting me.
I went today for my yearly eye exam and was also considering getting contacts for the first time. I was told by the Receptionist (not sure what her exact title is, but she handles the insurance information and scheduling) that my insurance provides $x for contacts and there’s a $ 60 fee for the contact lens exam, which I’d have to pay out of pocket. She seemed perturbed when I asked some more questions about the extent of my coverage. I was told that my coverage for contacts was minimal so, I should just go with glasses. I was then directed to the carousel with frames provided by my insurance, none of which I liked. So I asked if it would be alright for me to find my own frames. «When??» she asked belligerently «Today? Tomorrow??». I said I was considering getting some online and she told me, «oh no, that’ll take way too long. Also, if anything happens to the frames while the insurance company is preparing them, they’re not responsible» I said OK and asked exactly how much time I have to find the frames. She checked the computer and told me I actually had 2 weeks.
As soon as I got home, I called my insurance provider and discovered that ALL of the information she provided regarding my vision insurance was incorrect! I had far more coverage for contact lenses than she led me to believe (the $ amt applied to contacts other than those offered by the insurance company), I had a week longer to choose frames AND the insurance company would compensate me if my frames were damaged in route to them/​while they were preparing them.
All this to say, I was very disappointed with this experience. Her terrible attitude was already an issue, but then to provide incorrect information on top of that is unacceptable. I can’t speak to the owners competence, but this particular member of his staff seems like a liability. Needless to say, I decided to take my prescription to another optician.

I’ve been a customer for about 12 years now, and have purchased over 6 pairs of glasses over the years. The owner Steve is extremely knowledgeable and friendly. I really appreciate his expertise. I really love my new transition lenses!

Terrible customer service. I walked in and they were helping another customer as the other customer started looking at different frames they didn’t have the decency to say we’ll be right with you. As am standing there and they have 2 people taking care of one person a third person comes out and says nothing after 5 uncomfortable minutes pass I walk out. Never ever go here these people feel like customers are a bother.

Guys, a piece of advice– you are in the customer service world, generally that requires an occasional smile.
I felt like I was bothering them by just walking in. Peculiar (not warm) atmosphere — next time I’ll go somewhere where my business is appreciated.