Maria’s Pet Shop

This is the best pet shop in the Bronx. The owner Maria is the best and gives you great advice about your pet. Love her!!!

This shop is the best! After searching through numerous pets shops in the BX we found Maria’s pet shop grooming. From the minute I entered the shop I was greeted with a warm and friendly smile. I felt as if I was being helped by a member of my own family :) ! My boyfriend and I were in search of a travel approved doggie bag. Maria was one of the most sweetest, genuine, caring, and patient individual who helped us choose the best doggie travel bag. Maria was extremely knowledgeable and was able to give us a brief education on dog travel. The entire staff and overall energy of the shop was above my expectation. A little side note*** before I left I asked who is «Maria»?. Lo and behold the sweet woman helping us all along was Maria the owner!

The groomer is experienced but the shop operates on a first come, first serve basis. One hour later the place is full of sad looking dogs locked in kennels. It’s so inefficient and feels like a factory. They need to broaden their horizons and book appointments, even if they raise the prices, many pet owners would be happy to pay more for one on one service, timely service.

I thought I hit that jackpot of groomers after meeting Maria and the crew on the street. I stopped to pet their giant schnauzer and noticed the uniform. I asked a for an estimate for a large dog bath package (to include ears, nails, NO CUT). The woman asked what breed and size of my dog and quoted me a price of $ 25-​$ 30. I thought that was great.
When i called for an appointment the gentleman who answered the phone simply said to come Saturday morning at 10am. He didn’t ask for my name or the service i wanted… Saturday came and upon arriving, I see a line out of the door. Apparently they tell everyone to come at once. After at least a 30 minute wait, I leave my dog and ask for a time he will be ready to be picked up. No answer. Just wait for the call…
SIX hours later, i pick up the dog and I am charged $ 58. When i tell her that she quoted me $ 30 and remind her that we met the other day on the street she simply says I misunderstood — huh? Blah, blah, blah… he’s a large dog, breed, yadda yadda.
I pay. Leave. And when i get home I realized not only that my pooch’s ears weren’t touched but neither were his nails or pads. so I paid almost $ 60 for a glorified bath?!!
I’d love to support local businesses but at these prices I’ll be going to Petsmart.

Love this place! They were sweet, courteous and patient with my two maine coon cats who needed their nails clipped. plus they took me as their last costume for the day, which i greatly appreciated.

After several disastrous experiences at local pet groomers, I am very happy to find this place. My son’s dog has never looked better, and the owner and staff was very accommodating. I will be back.