Hope Roadside LLC

Life savers!
On my way home to Westchester from Brooklyn, i hit a huge/​deep pot hole on the ramp to the Bruckner Expressway. I knew i had a flat and was looking for a place to find a spot away from traffic and I was able to exit to the Bruckner Plaza.
Usually I can change a spare tire by myself no problem (this wasn’t my 1^st rodeo). However, for some reason the flat tire wouldn’t come off, and it was freezing. I eventually resorted calling my automobile’s roadside assistance. I provided them my location and the problem. They indicated that they contacted Hope Roadside, and that the ETA was approximately 45 minutes. This was like around midnight too, and it was freaking brick outside. They came on time as estimated.
The guy helped me out. At first he tried to pull off the tire too, but he indicated that it’s stuck on pretty good (probably frozen). He proceeded to pull out a sledge hammer and knocked the tire off. Luckily the hub wasn’t damaged from the sledgehammer. When putting on the spare, the mechanic noticed that one of my lug nuts was shredded, so it wouldn’t screw on correctly. He indicated that he can only screw on 4, which should be enough, but I need to eventually get it checked out.
The guy that helped me understood that it was late at night and it was freezing, so he came and got the job done as quickly as possible. I definitely appreciated the help. He provided recommendations to drive only 40 – 50 MPH since i am using a donut with only 4 nuts bolted on. The guy was very helpful. 2 thumbs up!

I contacted the Roadside Assistance service provided by my dealership who sent this company. I received a text immediately letting me know the service has been placed and someone would arrive in 30 – 40 minute. Within 20 minutes, they called to inform me they were 10 minutes away. As soon as they arrived they addressed the issue (very minor) and problem solved. The guys that came were very nice and professional. The only reason why I did not give them 5 stars is b/​c the car issue was very minor. Otherwise, I would def recommend!