Eye Express Optical

The doctor and the older lady administrator are professional. The heavy set dark skinned Latino sales rep is ok. The two young ladies gotta go they do not know how to speak to people. They are rude condescending and ignorant. You can tell that really love working there. They love the Bronx. They are from a place where they think that everyone in the Bronx is ghetto and loud and rude and ignorant when I fact they should embrace the fact that they get this experience in life but they don’t get it. They are spoiled brats that work in this business and have the attitude like they are doing charity or they are giving away anything. They need lessons in life. If you don’t like the people of the Bronx stay in Long Island. Don’t come here and take money from hard working people. I have come to this place for years but I will never come back because of the treatment I received from them. I spent over 400 dollars to have these girls talk to me like I owe them something and talk to me a condescending tone. They did not filled their promise to have my eyeglasses in a week. They didn’t even call me. They also gave me the cheapest ugly eye glass case. I picked up my glasses and ran. Nothing will ever make me go back there. They are overpriced and have lowered their standard of customer service by having these two obviously relatives of the doctor or family friends work there. Think about how many disputes there have been with these two think about it. They need to go it’s obvious they don’t want to be there and they treat people like shit.

They get 2 stars because of their somewhat good selection. Other than that their prices are way too high and they try to get you to pay for things that you don’t need (like almost every other optical). Why does everything have to be triple the price of the same exact things you can get online? Make a profit but dont kill the customer. By the way I was a long time customer and kept going because of Jackie who was always great until Dr. Vilinsky told me I had to come in so that he could see if I knew how to put in my contacts correctly (which I was already getting charged three times the price they cost online for). Mind you I’ve been wearing contacts for over 20 years. These kind of things is why optical locations are going out of business. A word of advice to eye express. Make a profit but don’t kill your customers with ridiculous margins or you won’t be open for long. And to the consumers…
1. Get your eye exams done
2. Get your prescription
3. Get your PD measurement (pupillary distance).
Which they most likely will refuse to give you even though your paying for it.
4. And take that somewhere where you can save your money. Example… a cheaper optical or online. Somewhere like frames direct or contact lense king. (Google it).
5. Take all the money you saved and do whatever you want with it.
The three biggest ripoffs to consumers are Eyewear, furniture, and mattresses. But if you’re a smart and educated consumer you can do well.
Remember their job is to get our money and our job is to keep it. Good luck!

I Love the Doctor I Love the ladies there but I don’t the prices of those glasses and they don’t except or take union discounts. But you get great service.

I am quite surprised by the mixed reviews this store has received. I visited twice in the past month and received excellent treatment. I had not been to the eye doctor in some time and definitely needed a new prescription. I was seen very quickly by the extremely kind doctor (I did not have an appointment and had been prepared to wait, but they told me walk-​ins are always welcome) and was then helped by a lovely salesperson. And I definitely needed the help because they have SO many styles to choose from. Then, only three weeks later, I accidentally stepped on my brand new glasses, breaking off the arm. I took it back to the store and they fixed it FOR FREE. At which point I also ended up picking out a pair of sunglasses. Ooops :) But I would highly recommend this place to anyone needing glasses, sunglasses or contacts. Also, I think the new location is much nicer than the old one, which I had been to many years ago. I will definitely be back.

So recently was asked by the new managent I go back and try them again.
11÷15÷14− My wife decided to take my daughter here, the cost was $ 600 for frames, lenses that include progressives, high index, uv, and transitions. Also providing extra glasses without the features of the others for home use. I do believe they warrant a better review so I am raising my rating and will try them myself next time.
12÷6÷14− glasses for my daughter were well done. Got high index on second pair too. Excellent value and worth trying out.

I’ve been going to this optical my whole life. Not because it’s any good, but because it’s close to home and the prices aren’t that bad. Yes indeed they are not the most professional staff. The last time i went here they couldn’t find my chart. then i had to wait for the lady to keep greating her family members because they just kept coming in. It’s a disaster in there, but again, it beats taking the train and paying premium prices for the same thing.