Compusettings, Inc

I walked in needing a new laptop screen and Jesus was helpful he said being my screen was big it might take a few days, to my surprise, I got a call saying it was ready for pick up. Jesus was pleasant and professional, I would recommend this place.

Such horrible customer service and the lack of fair pricing over charging on services do your self a favor and STAY AWAY from this wanna be geek squad crew.

DO NOT GO HERE. Just Don’t.
I recently went for a broken hinge which required them to order the part from a vendor. The reasons I will never go back to them are as follows:
1. The lack of communication is atrocious. When I dropped off the laptop they told me they would call me in a day to check in on the progress. They never called. So I called them. That day they told me they would call back on the update for the piece they ordered. Never called me. So I called them four days later. They claimed that the piece was still coming in and that they were going to check on the shipping. Why didn’t they already do that and update their client on the information? I call them to check in on my laptop 3 days later on a FRIDAY and they tell me it will be ready by TUESDAY. I call on a WEDNESDAY because they never called me. YET AGAIN. They tell me that they will call me on Thursday to tell me whether the part came in. Come FRIDAY I get no call.
2. They do not care about the customer. I called them on Friday explaining that my laptop has been in their possession for more than 2 weeks but they do not seem to care. The guy on the phone, ERIC, kept saying, «I do not know what to tell you». There is nothing to be said. I went on to say that their lack of communication is unprofessional. By now, ERIC, knew I was upset. He then goes on to blame someone else in his team for telling me the wrong information every time I called. I SPOKE TO ERIC EVERY TIME I CALLED. He handled my account and was quick to pass the blame to someone else instead of taking responsibility. When I asked ERIC how he would fix the situation, he said he could not give me a discount at all. For waiting weeks, not being kept up to date, and being blatantly lied to… I don’t get a discount at all. He’d rather LOSE a customer then respectfully apologize.
3. No common sense. When they called me back on Friday to tell me if the part had FINALLY come in, they tell they sent it back to the vendor. They would not tell me why. HOW do you think that’s okay? What’s better is that it would take ANOTHER 5 DAYS to fix my laptop. So when I told them I’m coming to get my laptop and a refund I wanted to know what parts my laptop needed in the first place. He said that he could not tell me what parts my laptop needed. He refused to. HOW DOES THAT MAKE SENSE? First, they basically screw me over and sit on my laptop for weeks and then have the audacity to withhold information from me. I literally gave up and decided to come into the store the next day to get my laptop.
4. Rude, even in person. When I went to the store on Saturday they had my laptop ready. MY LAPTOP LOOKED WORSE THAN WHEN I GAVE IT TO THEM. I’m not a computer repair person but I’m also not dumb. There was something sticking out from the hinge that had not been sticking out before. I asked the guy what that piece was. He looked at his co-​worker with a laugh and IGNORED ME. So I asked again what that piece was. He said, «Oh…its the… you know… hinge.» I said, «No. The hinge is the part next to it. What is this metal piece STICKING out of the laptop?». He didn’t answer. Instead he handed me a pen to sign my receipt. I didn’t even take the pen. I looked at him and had to control everything inside of me not to scream. I said, «I’m not signing anything until you tell me what that piece is.» Finally some other guy told me it was a bracket. WHY was it so hard for them to tell me what that piece was? Such disrespect for a customer who would have gladly paid them $ 120 to fix my laptop.
On top of that, the guy blamed me for not wanting to fix my laptop. When he finally said it was the bracket he went on to say, «Because you didn’t want us to fix it, it looks like that». EXCUSE ME? My brother had to pull away before I had a massive freakout.
This place is the epitome of what it means to be a bad business owner in the Bronx. Every time that I called they didn’t understand me when I speak perfectly clear English. If they feel like helping you, then they’ll help you. But if they find that you aren’t worth their time, they’ll treat you like crap.
Do yourself a favor and DON’T GO HERE.

These guys are FANTASTIC!!! My computer got a virus and would not even boot up. Brought my computer in there for repairs, they resolved it in one day (although it took 2 for me to pick it up. In any case, they charged me a fair price and were kind enough to bring the desktop back to my car since I have mobility issues. Will definitely go there for any future PC problems,

I am so glad I took my computer here. I cracked my screen right before my first day of work at a new job. I started work on Monday and if I didn’t have my laptop I would have been fired. I emailed on late Friday night & received an email back first thing Saturday morning from Jesus. I ran down there explained my situation, and gave him my laptop and in 20 mins they handed me my laptop back good as new! I haven’t had any issues and the price was actually lower than what was quoted to me. I will be returning for any future issues with my laptop.

«It’s a great place, they always have a solution for any problems with your devices. Really good customer service»

I’ve sought their assistance many times, the tech guys are friendly, helpful and pleasant. Most recently, I brought in my laptop for a tune up. They did a great job. Same day service. Very happy with their work, will highly recommend their services.

Unilocal deal.
No pressure tactics for unneeded services.
(Don’t let on that you understand Spanish and you’ll be highly amused by what you hear ;))

Took in my Sony Vaio & my girls’ HP.
Had a virus on my laptop, you know, the FBI Virus, that takes control of your screen and web cam & attempts to make you feel like a jerk for watching porn… yeah, that virus. Compusettings were able to erase the Virus, without erasing my hard drive, and I received my laptop the same day I dropped it off.
My girls’ HP laptop is almost 3 years old, and it had a virus as well, not sure if hers was because of porn, hope it was, cause that’s hot. lol. Anyway. Took in her laptop and unfortunately Compusettings had to erase her hard drive, but we were told that it would be necessary. Now, they got rid of the virus, which ended up complicating the laptop even further. Now the best part of this is that Compusettings continued to fix each problem as they occurred without ever hassling us or charging us over. Took 3 visits to get her laptop to finally recover, but Compusettings upgraded her OS to Windows 7 and threw in free Anti-​Virus software.
At every visit, Compusettings were quite adamant about resolving each issue and never hinted that they couldn’t get the job done or that we would have to pay more for any additional service. I will definitely give further business to Compusettings if any thing were to happen to either our laptops in the future. definitely recommend these guys.

Very unprofessional. They took almost two months to find out what is wrong with my laptop. I became frustrated and asked for it back. Now they are giving me the run around by saying they need approval from the manager to return it to me. I wanted to give zero stars but couldn’t. DON’T DO BUSINESS HERE!

I want to give a serious shout out to these guys, and Johan specifically. I touched (not even tapped, it was the lightest thing ever) the screen on my 1-​year-​old Sony Vaio, and the thing just cracked. WTF.
I emailed 5 or 6 people who had listings on Craigslist, as well as 3 businesses with strong Unilocal reviews. The people who could fix it the cheapest needed several days to turn it around. The folks who could do it quickly were expensive. Enter Compusettings and Johan, who did it cheaply — AND for a mere $ 20, picked up my laptop on the rainiest day ever. It was back in an hour and a half with a brand new screen for $ 190 (including the $ 20 pick up). Huge fan.