Cabins in Broken Bow

Stayed at Two Bear Gorge over Valentines weekend and was pretty disappointed. While the cabin itself was very warm. comfortable and clean for 6 of us (hence the 1 star), we were HIGHLY disappointed with the trailer park neighborhood in which it was located. The direct ‘neighbor’ to the cabin was literally a trailer home junk yard with broken down cars in the back. Definitely not my idea of a relaxing scenic view. As soon as we pulled up, there was construction going on behind Two Bear Gorge and was extremely loud. My husband and I decided to take a walk down the road to try and relax a bit, and were shocked to see that the majority of that area was occupied by trailer homes. This is NOT what we were expecting at all as it is not shown in any photos.
After our stay, the credit card on file was charged $ 300 extra by the Manager, Wenda Blankenship for damages to the fireplace which we DID NOT USE. In fact, we attempted to turn it on with the propane key on Saturday night, but it didn’t work. We are NOT complainers, so we didn’t notify management that it wasn’t working because we assumed it was out of propane. We were told that we had attempted to use a propane fireplace as a wood burning fireplace, therefore it was ruined and melted. Nowhere in the contract did it state a $ 300 damage fee would be charged, let ALONE without authorization AND before the fireplace was even inspected! This $ 300 was just a ‘best guess’ as to what it would cost for repair. Not good business.
We will DEFINITELY not be back, and will encourage others to stay elsewhere if they are looking for a relaxing cabin retreat.

We stayed in one of their smallest cabins (Sunsettin). The cabin is new, clean, and I can see how many people would have a nice stay if nothing goes wrong. I will concur with another reviewer that they do have signs saying don’t do this or that, or dun dun dun. Well, I was displeased with the management when something did go wrong that wasn’t my fault. Dun dun dun for me?
Because the people before us checked out late, our cabin’s hot tub was not usable until after 9:30 pm the first day of our two day stay. It was 61 degrees at checkin at 4pm, so I called the office and I was told it would be hot in 3 – 4 hours. This was not our fault, and perhaps wasn’t management’s fault, but they warn in their small print that you have to pay $ 100/​hour for every hour you arrive early or leave late (dun dun dun). So I’m assuming they took in some extra cash on their end. I was disappointed with the unusable tub because I’d hoped to get right in, but got over it, and waited, and we went to look at the lake. An hour and a half later it was only 75 degrees. Someone had been out to check it in the meantime. I figured at that rate it would be too cold all night but I decided to wait longer.
I emailed the owner directly at 8:30 pm (4 ½ hours later) to tell her it still wasn’t usable at 92 degrees (when it’s 43 degrees outside I’m sorry, that’s too cold, it sounds hot but look it up) and I was disappointed and unhappy, because I’d specifically requested a hot tub at booking. She sent someone out again at 9:30, when it was finally usable at 100 degrees (although I’d given up by then so hadn’t checked), and the owner sent me another email saying it’s working fine and I can gladly leave now if I’m not satisfied and they will refund my money. Where am I to go at 9:30 pm in the country? And I’m sorry, it’s finally usable NINE hours after your last check out and I’m not supposed to be upset? Since I paid for it? And since you got an extra fee out of your previous guests for a late check out? And since your cleaning staff obviously cleaned it too late in the gap between guests for it to be more heated before 9:30pm?
Why not just say, as their nice worker who came out here did, «Hey I understand, you paid for this and you can’t use it. We were chasing the last guests out at 12:15 and we were late getting your cabin ready.» A small credit to our bill would have been appropriate and satisfactory for a major amenity that could not be used until bedtime, but instead I got an earful from the owner in an email about how I’m sweating small stuff, am unreasonable, etc. So in response to that here I am, recommending you look elsewhere for a better managed group of cabins.
And FYI we paid $ 362 for a two night stay where you can’t check in until 4pm on day one (without shelling out tons of extra cash). This is a LOT of money. All amenities should be usable for the duration of the stay. Period. If not, you don’t throw it back at the guests like they are being unreasonable.
I will say everyone who came by (a man came by on the second day to check on the tub) was very, very nice. Too bad the owner isn’t the same. Maybe she was having a bad day. Either way there is an art to customer service if you’re going to run properties and she didn’t have it. Hope others have better luck!

We stayed at the Two Bear Gorge cabin in mid-​October and it was perfect. The hot tub was awesome and had multicolored lights you could change. The mattresses aren’t the most comfortable but I don’t expect them to be Tempurpedic ones anyway. There are two bedrooms on the first floor and then there are stairs that lead only up the third room that is placed in a loft kinda way (no door).
We ended up bringing our own shampoo and conditioner as they do not supply them. They will, however, provide two small soap bars for the sink and shower as well as some toilet paper.
There are a bunch of warnings to not break anything and to follow the rules on signs inside the cabin. Otherwise you’ll get charged… dun dun dun. But at least they include some pamphlets of what you can do around there as well as complimentary hot chocolate packets, tea bags, and coffee grounds.
I wish I stayed longer than the 2 nights we were there! Kayaking, hiking, grocery store, etc. were all close by car. The cabin has that wonderful home-​y feel to it that’ll make you want to come back.